Complaints

This profile includes complaints for US Utility Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Utility Corporation

  10176 Baltimore National Pike Ste 210 Ellicott City, MD 21042-3652

• 

  US Utility Corporation

  10176 Baltimore National Pike Ellicott City, MD 21042-3650

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Statewide Utilities demonstrates questionable business practices. They claim to be the payment company of the annual front footing of my county however I never received a bill in regards to front footing or a remaining balance. This would be the second year that Statewide Utilities sent a notice of Intention to Create a Lien as a result of a late payment. I never received a bill or a late payment however somehow, I accumulated $320.54 of additional charges for interest $17.50, late fees $50.00, postage $8.04, costs of collection $150.00 as well as from a private processor fee of $95.00 and they found a way to reach me. I have called every day and left a voicemail since receiving this notice. I was finally reached back out through email and was told to pay the balance of $573.04 through their third-party system ZEGO that shows a 0.00 balance. Previously I spoke with their representative **** ********** about front footing charges for my residence and I was only notified of the yearly payment through his email stating for the future this bill is due 01/01. He encouraged to set up an annual payment through **** to avoid this issue from happening in the future. Per his suggestion I confirmed an annual payment was sent up indefinitely. However, based on this letter I received taped to my door, the payment for 2024 was not processed. Due to never being notified outside of their certified mail document left at my door for the late payment and additional fees, I am requesting a removal of the fees. The front footing company should be communicating with me prior to sending out an overdue balance.

  Business Response

  Date: 05/17/2024

  Please see attached response. 

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company handles a water bill connected with my property. I tried several times to reach them by phone and they have NEVER answered my call. I simply wanted to verify if I had already paid the $500 OR was I double paying and it was a duplicate bill. I received a call back two months later with several fees added to my bill. They are unprofessional and rude. They added $356.12 to my $1000 dollar bill and I want that removed. I have no problem paying but there was no option for online pay and they never answer phone calls.

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is still using an obsolete method of payment, making it difficult for customers to make payments. The main problem is U.S utility LLC have a wrong address listed for my property and my account.. The balance ($15,479) they have on my account can not be verified because the is not viable way of contacting them. I previously requested a history of payments on the account but have yet to receive it. Their automated message system asked you to leave a message but the recorder immediately tells you “good bye”. I have been unsuccessful trying to make sure the balance they are indicating on my property is not meant for a different property. I will like to get this resolved before I make payment and not get charged over due fees.

  Business Response

  Date: 12/20/2023

  Please see attached response. 

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased my home in March of 2012. At the time of settlement/purchase i was never made aware of a front foot fee. This fee is not listed on settlement papers, nor was it listed with the property. I now have 5 liens on my home and a balance of almost 10K owed to this company. The only reason i discovered this is because i went to take out a line of equity and all of these liens attached to my title came up. i have attempted calling several times a day for the last 2 weeks and have left several messages. no one answers the phone and no one contacts me back. I have also physically gone to the address listed and no one is there. At the minimum i would like to simply pay the initial charges, minus the interest and late fees and to have the liens removed from my home and some written documentation stating such.

  Business Response

  Date: 05/22/2023

  Please see attached response to the Complaint. 

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20078112
  
  I am rejecting this response because:

  I have reviewed the response made by the business in reference to complaint ID ********.  I do not find this satisfactory to me due to the following, I was never made aware that there was a Front Foot fee at the time of closing or purchase of the home.  I sent my closing documents to ****** at the utility company and asked where this was disclosed at the time of closing or purchase.  I had zero knowledge that this excited at the time of purchase.   Once moving into the property I initially contacted the Tri utility company and could not get a response.  Due to me paying all of my utilities individually monthly, and not getting a response from the company, I figured that this was some company trying to scam me. These documents show that this has been in collections for quite some time but at no point did I ever get a single phone call regarding this and to explain such.  Had one single phone call been made regarding this i would have been aware of this.  As a first-time home buyer and at the time i was 23 years old, It is really unfortunate to not be disclosed of certain terms PRIOR to purchasing a property.  I do not mind paying the fee at all.  My issue is that i was not told that this is something that existed at or prior to settlement, and although letters were sent, when I did attempt to call the initial utility company I never got a response. I would never feel comfortable just sending a company large sums of money when I have no idea what this really entails and I cannot get someone on the phone.  I have great credit and pay all of my bills on time. i would not intentionally just neglect to pay something of this magnitude if I had knowledge of it. I am just asking to settle with the settle with the Front foot fee and collections fees and to please waive the documented late charges.

   Sincerely,
  
  ***** Patience

  Business Response

  Date: 05/22/2023

  Please see attached response. 

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20078112
  
  I am rejecting this response because:
  

   

  Due to lack of disclosure from the title company prior to or at settlement, I did not have knowledge of this financial attachment to the home.  I would like to come to an alternate resolution.  

  Sincerely,
  
  ***** Patience

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims they sent me bills regarding utility infrastructure charges. I never received any bill until they sent one certified mail and threatening to place a lien on my home. When I received this bill via certified mail, there were several additional fees to include a late fee. I paid the bill. Nearly a month and a half later, I am notification that my payment has been returned. Now they want to charge me for late fees, and return check fees. They do not answer their phone, have a viable website or return calls. Theyve emailed me claiming that they cannot leave voicemails. This is a lie because theyve left me voice mails in the past. This is an unethical business.

  Business Response

  Date: 05/22/2023

  Please see attached response to Complaint. 

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a statement from this company on March 15th, 2023. The statement stated that I owed $119 with 6 months of "delinquent charges" on the bill. I have never received any bills or correspondence from this company regarding these missed payments. Then upon receiving this statement in March, I have called this business multiple times weekly and have left over five voicemails, all of which have not been returned as of the writing of this statement. I am wanting to dispute these fraudulent charges and hope to speak with someone from this company, yet no one answers the phone nor returns voicemail messages. Please advise on next steps.

  Business Response

  Date: 04/24/2023

  Please see attached correspondence in response to the Complaint. 

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The County assesses a front foot fee annually. I initially disputed the amount due to US Utility adding unauthorized fees to the Front Foot Assessment. Despite Having proof of sending disputes, they had their attorney lie and say they never received the correspondence. When trying to make a payment plan with the company, the company fails to answer any telephone calls, doesn't respond to voicemails, and does not answer emails.
  
  I have reported this company to the Maryland State Board for review because I and several other customers have had to deal with the poor customer service practices of this company. You can not threaten to put a lien on someones house and then when they attempt to resolve it, fail to communicate.

  Business Response

  Date: 03/20/2023

  My office represents the company in this complaint. Upon receipt of the complaint, the company reached out directly to the the homeowner. It is my understanding that the matter has been satisfactorily resolved with the homeowner. 

  Accordingly, I believe this complaint can be closed. 

  Customer Answer

  Date: 03/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:03/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau
  
  
  
  I am filing a compliant in regards to trying to be over charged for my Front Footer yearly Assessment. The company is ********* ********** *** which is an Entities U.S. Utility, LLC Services, under U.S. Utility Corporation /LLC.
  
  
  I sent a letter to Ms. Denise ****** in regards to the Incorrect Billing Statements I was receiving for the 1/1/2022 Front Footer Assessment for my ********* Utilities for my home on 11/23/2022. We are charged for the first 25 years of purchasing our home an Assessment of $960.00 per year on 1/1 of the year. The problem stated on 11/3/2022. I received a bill on this date, stated I owed $761.23 that had included Payments I had already paid which was $337.70, $150.00, $6.70 = $494.40. In addition, what is listed below has been paid during 2021 + 2022 + 2023. For the two years of Front Footer Assessment of $960.00 each year add up to $1960.00. I have paid already between 2022/2023 – what is listed above $494.40, $595.20 + $494.00 = $1089.60 and $244.00 + $244.00 = $488.00
  
  I received a new letter dated for 2/20/2023 $479.08. Please review all my information and contact the ********* Utilities LLC and inform me of the outcome with a resolution with the problem I have with this company.
  
  Payment History:
  
  01/25/21 - $960.00
  10/14/22 - $494.40
  10/28/22 - $595.20
  10/28/22 - $337.70
  10/28/22 - $150.00
  10/28/22 - $6.70
  10/31/22 - $595.20
  01/06/23 - $244.00
  01/25/23 - $244.00
  
  Total amount paid for the Three years is $3032.00. The Annual Front Footer Assessment is $960.00 for 25 years. I am Two years away from completely paying off my Front Footer Assessment.
  
  
  Thank you
  
  ******** ****** *** **** **** ***** *** **** *********** *** ***** ************ ****************** ******** ********

  Business Response

  Date: 03/10/2023

  Please be advised that my office represents U.S. Utility, LLC (“US Utility”) in regards to  the above-captioned matter. My office is in receipt of a copy of the Complaint dated March 9,  2023. Thank you for the opportunity to respond.  

  US Utility oversees the collection of water and sewer facility assessments from  homeowners on behalf of ********* ********** *** (the “Utility Company”). These fees are often  commonly referred to as “front foot assessments” or “front foot benefit charges.” These fees are  established in accordance with documents recorded in the Land Records of the county in which  the property is located (the “Utility Declaration”). Typically, they are also disclosed on the contract  for sale and contained in the HUD-1 settlement statement. The fees represent a deferred payment  for the design, construction and installation of private water and sewer facilities and are not related  to any usage fee charged by the local government. Pursuant to the Utility Declaration, like most  credit obligations, if the fees are not paid as and when due, then the account is subject to late  charges, costs of collection and attorneys’ fees. 

  *** **** **** ***** ***** **** *********** ******** ***** (the “Property”) is subject  to a Utility Declaration for a term of 23 years. Ms. ******, as the owner of the Property, is obligated  to pay the sum of $960.00 which is due on the first day of January for each year of the term that  she is the record owner. The Property remains subject to the Utility Declaration for four more 

  years.  

  In reviewing the Complaint and Ms. ******’s account, it appears she is inadvertently giving  herself double credit for the October 14, 2022 payment of $494.40. This payment is reflected on  her ledger when it was processed on October 28, 2022. The payment is credited as $337.70,  $150.00, and $6.70, respectively. These are not separate payments, but rather are the $494.40  payment itemized. Ms. ****** also appears to not calculate certain costs of collection that US  Utility incurred. While US Utility waived all 2022 late fees and some 2022 costs of collection as a 

  courtesy, $129.60 remained owed in addition to the 2022 assessment of $960.00 for a total of  $1,089.60 and this amount was paid by Ms. ****** via her 2022 payments of $494.40 and  $595.20.  

  Accordingly, the ledger reflects Ms. ******’s account had a zero balance as of the end of  2022. The 2023 assessment of $960.00 was due on January 1, 2023. Since that time, she has  made two payments of $244.00 each, totaling $488.00. Accordingly, it is unclear why she believes  her account has a zero balance given that $472.00 ($960.00-$488.00) of the 2023 assessment  remains due and owing. While my client has waived numerous late fees in the past and has also  waived the February 2023 late fee as a courtesy, my client cannot and will not continue to waive  said fees for an amount clearly owed.  

  Nothing contained in this letter shall constitute an election of remedies on the part of US  Utility or the Utility Company under applicable law. Furthermore, the acceptance of partial  payments by US Utility or the Utility Company in connection with any indebtedness due and owing,  whether before or after the date of this letter, shall not constitute an election of remedies on the  part of US Utility under applicable law. By way of this letter, US Utility and the Utility Company 

  specifically reserves all of their rights, remedies and recourse under applicable law. In the event  that Ms. **** received a Bankruptcy Discharge pursuant to 11 U.S.C. §727 of the United States  Bankruptcy Code, this is not an attempt to collect a debt from her personally and this  communication is for informational purposes only.  

  If you have any questions concerning this matter, please feel free to contact me. Very truly yours, 

  Brian ** ******* 

  
  

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau,

  I was able to determine the mistake that was made by both myself and Ms. DENISE ******.  Last year I received a statement for which I will attach again for reference purposes, dated for 11/3/2022. On this Statement it states I did a Direct Pay of $337.70, $150.00, & $6.70 for which I added that to the payments of $595.20 & $494.40 to make it seem I have over paid. But, doing my research yesterday per Ms. ****** request of me sending her proof of my payments that are listed below, I could not find on any of my Bank Statements the Direct Pay payments. So, even thou I have completed my payments for the year 2022, I had substracted that amount from my 2023 Front Footer Assessment and that is how I arrived at the miscalculations and seeing by this statement the mistake.

  In addition, I did speak to Ms. Denise ****** to explain to me what Direct Pay meant and she stated, it was what I had already paid.  I think those payments belong to someone else, but, that is not my business.

  I had already submitted this information to Brian ** *******, *** ****** ** **** ** ***** ***, who has not address my correct name, but, a *** **** whoever that is, but, anyway, I know now that my calculations were incorrect because I received incorrect information and will be paying in the near future the remaining balance of what I owe of $479.08.  Thank goodness they have corrected me on the amount of years I have to pay this Front Footer Assessment which is 23 years instead of 25.  This is my last year yeah.

  Thank you for taking the time to resolve this issue for me and I have sorry for any inconvenience.

   

  
  
   thave now 

  
  
  
  Ok, I have put on this email the information you have requested and as you can see, I do not owe any payments for the year 2021, 2022, and because of the conversation we had last year, there is some confusion for which I understand were the mistake lye's.
  
  
  The 11/3/2022  Statement is attached below.
  
  
  On the 11/03/2022 Statement there is a section for Payments that we spoke of last year and you had explained to me that the $337.70, $150.00, and $6.70 were Direct Pays paid by me for which I cannot locate on any of my Bank Statements.  So, these are payments I included in my calculation and that is how I arrived at, I did not owe anything else and had over paid last year.
  
  
  I have now recalculated all my payments from 2021-2023 and can see that I do owe the Balance of $479.08. As I said before, this miscalculations was from the conversation I had with you last year that was incorrect explanation from you to me.  
  
  
  
  01/25/21 01/25/21 WITHDRAWAL ACH TANTALLON UTILIT TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT - 960.00
  
  
  10/17/22 $-494.40 Withdrawal ACH TANTALLON UTILIT  TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT Entry Class Code: *** *** Trace Number: ***************
  
  
  11/02/22 $-595.20 Withdrawal ACH TANTALLON UTILIT  TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT Entry Class Code: *** *** Trace Number: ***************
  
  
  01/09/23 $-244.00 Withdrawal ACH TANTALLON UTILIT  TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT Entry Class Code: *** *** Trace Number: ***************
  
  
  01/27/23 $-244.00 Withdrawal ACH TANTALLON UTILIT  TYPE: BILL PAYMT ID: ********** CO: TANTALLON UTILIT Entry Class Code: *** *** Trace Number: ***************
  
  
  ******** ******
  ******************
  
  l us why here...