Complaints

This profile includes complaints for Home Paramount Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Paramount Pest Control

  PO Box 850 Forest Hill, MD 21050-0850

• 

  Home Paramount Pest Control

  4608 Bucks School House Rd Baltimore, MD 21237-3315

• 

  Home Paramount Pest Control

  4635 Crain Hwy White Plains, MD 20695-3031

• 

  Home Paramount Pest Control

  1747 W Main St Ephrata, PA 17522-1101

• 

  Home Paramount Pest Control

  1327 Horner Rd Woodbridge, VA 22191-1722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Home Paramount for a bed bug problem. On 5/25/25 their inspector ***** confirmed there were bed bugs present and convinced me I should pay for heat treatment of my entire residence. He did not recommend treating only the affected room, which he said would cost around $550. I agreed with his suggestion and he gave me an invoice for $3,375 based on the rate of $2.25 per square foot that would be treated. We scheduled my home to be heat treated on 5/28/25.5/28 arrived after I spent the full night following the companys requirements to prepare the entire house for heat treatment. When the tech ****** arrived, he asked where the issue was so he knew where to place his heaters. I explained that while we had only seen bugs in one bedroom, I had paid for all 1500 square feet to be treated. The tech was not able to explain what temperature he was going to try to reach in the home, or for how long. I asked the tech if he would be monitoring temperatures in each room and whether there would be logs produced so that we would be able to see how hot each area got and for how long. He said this data does get produced but he didnt know how it gets produced, or how to get it.Despite having no confidence this tech was going to do the full job, I felt pressured not to cancel on the spot given the prep we had done and the urgency with which I wanted the problem solved. I allowed the tech to begin, and left the home for the treatment to proceed.Upon getting back after ****** said he was done, it was clear that he had heaters in the known infected room on the second floor for a majority (if not all) of the time. That room was sweltering whereas the first floor was barely warm and the basement was room temperature. I have not seen any logs to confirm how hot each room got or for how long. I was sold a $3,375 full house heat treatment but am only certain one room was treated. That room still has bed bugs living in it. Management has never returned any of my calls.

  Business Response

  Date: 06/11/2025

  Home Paramount Management has reached out to customer to resolve this complaint.

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23393349
  
  I am rejecting this response because:
  We have agreed on a refund amount and I have signed a release in consideration of the agreed amount. I am merely waiting to see the refund reach my credit card before I agree to close the complaint.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/20/2025

  A credit card refund was discussed and processed on 6/13/2025.  Please close this complaint.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THis company provided very poor service from the start. They overcharged me viscously. After they were unable to soulve my problem they became unprofessional and refused to follow through. Then when they did com back out they charged me more after stating there would be no more charges. They also neglected to give me the key to my boxes, the ones they mad me buy at an exorbitant price. Now they are saying i cant have my key, that i am originally entitled to, until i pay the outstanding balance. In addition, they were not able to fix my problem and made excuses as to why not without any resolution.

  Business Response

  Date: 03/27/2025

  Home Paramount proposed exclusion services due to conditions that were conducive to rodent activity on the premises. We offered a long-term solution and on-site assistance that would have corrected the rodent activity and would have solved the issue. However, these proposals that were offered were refused/declined by the office manager, stating business was closing and not wanting to invest in repairs. They purchased rodent boxes as one proposal instead to assist with the activity. Home Paramount has since dropped off the rodent box keys for resolution. We have cancelled the services for this location and no future services. No further action required.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** came to my house to remove a birds nest from my dryer vent exhaust. He gave me an invoice saying he had removed the birds nest, sprayed bird lice removal, and replaced the bird cage. I kept getting an air flow issue on my dryer and called another company to take a look at the vent and they removed the birds nest that **** said that he had removed. Ive called multiple times to speak to the branch manager to request a refund but he/she is never available.

  Business Response

  Date: 10/22/2024

  Home Paramount representative has spoken directly with Mr. ****** on Tuesday, October 22, and came to a good faith and amicable arrangement of compensation concerning the work provided in 2023.

   We thank Mr. ****** for speaking with us and concluding this conversation regarding the complaint he submitted.

   

   

   

  Business Response

  Date: 10/29/2024

  Home Paramount had contact with customer and updated ******************** on 10/22 to complete this complaint.

   

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a termite plan and just paid $300 to renew. We had an appointment for the bait traps to be refilled on August 20 but no one showed up. We rescheduled for August 27. This time someone did show up, but they did a visual inspection of the property and did not even look at the bait traps. When we signed up for the plan, we had active termites in our home. That was a year ago and this is the first time that **** had to renew. We paid our $300 a week before the due date in August. The first appointment on August 20 was a no-show And the second appointment on August 27 the guy did not even look at the bait stations. He did a visual inspection in about 15 minutes and left. He also had me sign someone elses paperwork which I didnt realize until after he left. I told the company that I would be filing a Better Business Bureau report until this is taken care of, so that is why I am writing a complaint. This is totally unacceptable.

  Business Response

  Date: 08/30/2024

  Branch Management will be contacting customer to discuss and address concerns.

  Customer Answer

  Date: 09/04/2024

  I was contacted by Home Paramount Pest and they have made an appointment to be on premises between 4-6pm today to address the issues. Hoping they do what they promised this time. 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Details Order Number: ******* Your Customer Number: ****** Service Details Service Plan: BiMonthly Residential Pest Control Scheduled Appt: Sat. 7/13/2024 at 7:00 am to 9:00 am Service Address ********************************************************************************************* Recurring (To Be Billed Separately)BiMonthly Residential Pest Control$80.00 *************************** BiMonthly Residential Pest Control$120.00 Taxes$0.00 Total Due$120.00 Billing Details I paid them and the person who came out to my home did nothing that they said he would do. I asked if he was going to check the crawl space put anything down in the home and he stated that the operators don't know what they are speaking about that he did not need to do anything like that he put some stuff in my cabinets door that fell out the next day and sprayed around the outside of my home but not before trying to get ****** out of me for a bee nest that was out back of my home. i called and filled a complaint and ***** told me that i would have my money back in 48 hours and i have called several times to day and they keep telling me that ***** is out at lunch all day and then finally said that she might have left or is working from home and then will say that a manger will reach out to me. i just want my money back for the poor service and the person trying to take me for someone he could get money out of. he tried to say that my home was infested with roaches which it is not. how can you say that when he never checked. they are a rip off and i would not refer them to no one.

  Business Response

  Date: 07/25/2024

  Good afternoon,

  Ms *****-******** did call concerning the first service that was rendered on her property and was not happy with the tech or results. The refund that was agreed upon was for $120 and processed on 7/24/2024.

  As to the timing of the refund, it could take time for this to show on the customers credit card.

  Since customer was not requesting any further services, the agreement was cancelled and no further action needed

  Thank you.

   

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a huge amount of money for them to handle a raccoon situation. They didnt come out the correct number of times that Id paid for to check the traps, never changed the bait in the traps (even after the raccoon had eaten the food out of the trap without getting caught), or tried any new locations. Traps were set on my property for about a month, and they didnt catch anything other than 1 squirrel. I made a couple of suggestions about moving the traps or trying different bait, which they never did despite saying they would. They claim that they rebaited the traps, but they didnt. I have it all on my ring camera. After they finally removed their traps, I ended up buying a trap myself, and caught the raccoon in 3 nights. I tried calling them to talk (I wanted some money back honestly) about their conduct towards me, and their incompetence/laziness. No one would call me back - I got the total run around, got told several stories as to why people hadnt called back or werent ever available. I left messages for several managers and regional managers over a few weeks, and absolutely no response. I just keep being told they will return my messages.

  Business Response

  Date: 06/18/2024

  Home Paramount has refunded this customer per her request.

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May Concern, On 4/29/24, I contacted Home Paramount Pest Control to schedule an inspection of my home for potential bed bug infestation. The inspector I spoke with over the phone asked for details about my situation, to which I explained that I had woken up with red, itchy, welt-like bumps, which I initially believed to be bed bug bites. At the inspector's request, I sent photos of these bumps. Based on the photos I provided, the inspector assured me over the phone that they were bed bug bites, which were later diagnosed as hives.During the in-person inspection conducted by Home Paramount Pest Control, the inspector claimed to have found evidence of bed bugs, citing sightings of them running along the corner of my bedpost. As a result, I was quoted a treatment price of $2,575 and provided with instructions on how to prepare my home for the treatment.Given the significant financial and emotional impact of a potential bed bug infestation, I took immediate action, including disposing of bedding and pillows, staying in a hotel, and taking three unpaid days off work to accommodate the treatment schedule. However, upon seeking a second opinion from another pest control company, it was determined that there was no evidence whatsoever of bed bugs in my home.This experience has caused undue stress, financial burden, and inconvenience. I feel deceived and misled by the inspector, who provided inaccurate information and unnecessarily recommended an expensive and unnecessary treatment.I request that the Better Business Bureau investigate this matter and take appropriate action to address the dishonest and unethical conduct of Home Paramount Pest Control. I also seek a refund of any fees paid for the inspection and treatment, as well as compensation for the costs incurred as a result of their false diagnosis.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,********* Minus

  Customer Answer

  Date: 05/31/2024

  I apologize for the delay. I am just seeing this message. I've attached a copy of the service report from the other company that stated I did not have nay bed bugs. 

  Customer Answer

  Date: 05/31/2024

  I apologize for the delay. I am just seeing this message. I've attached a copy of the service report from the other company that stated I did not have nay bed bugs. 

  Business Response

  Date: 06/10/2024

  Home Paramount has investigated the complaint.  Bed bugs were found during the inspection and the proposal for treatment was for Thermal Remediation.  There is no cost for the inspection or proposal and Home Paramount is not responsible for the costs incurred by the Complainant.  Further details can be discussed directly with management and the Complainant should they feel it is necessary.  

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21709167
  
  I am rejecting this response because:
  he inspector falsely reported the presence of bed bugs in my home, which was untrue. This inaccurate report has caused me financial loss, despite not being charged for the inspection itself. The inspector's false claim led me to take unnecessary measures based on their report. Home Paramount needs to be held accountable for their inaccurate report.
  Sincerely,
  
  ********* Minus

  Business Response

  Date: 06/12/2024

  Home Paramount will move forward with next steps and will contact Ms. ***** directly.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/2022, I signed an agreement for Home Paramount to do an exclusion of our crawlspace with a quarterly treatment for mice, including to sanitize where needed. The exclusion was completed but no quarterly treatments were done. In late 2023, we had a mouse infestation in the crawlspace and when Home Paramount came out and advised that the infestation was significant and recommended complete sanitization of crawlspace replacing the vapor barrier and insulation. I feel that this is a clear breach of the agreement and that we should not be responsible for their failing to do what was agreed to. I asked for a reasonable effort on their part to do something to resolve this situation that they caused. I left numerous messages for ****** who would not return my call. I spoke with his manager, *** ******, who was supposed to come and take a look at the crawlspace on 2/23/2024 between 10 and 12. Mr. ****** did not show up during that time and made no attempt to call or reschedule.

  Business Response

  Date: 04/23/2024

  Our Branch Manager, ****** ********, has tried to reach Mr. ******* but has been unable to do so. Our Regional Manager at the time, *** ******, attempted to go to the property on February 23rd to look at and discuss the issues but there was no answer at the home. Mr. ******** is going to reach out again to Mr. ******* to schedule a time to go to the property to look at the crawl space and discuss the concerns.

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21581891
  
  I am rejecting this response because:

  As of 4/25/2024 no one has contacted me about this matter. I left many messages for ****** and he has not returned them. The manager you referenced attempted to stop by my house but it was well after the time range he had given me, I had taken off from work to be home and after waiting well beyond the appointment time,  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/03/2024

  On April 29, 2024, Branch Manager, ****** ********, reached out to Mr. ******* and left a message to try and schedule an appointment so he can go to the property at his convenience and review all of his problems and concerns. 

  Customer Answer

  Date: 05/09/2024

  Home Paramount has committed to do additional work to help remediate this situation. They are scheduled to begin this work on Monday, May 13th. As long as they follow through with the plan we discussed on 5/7 when they came to our house, we will be happy that they have addressed our concerns. I can follow up next week and after the second part of the job is complete (approximately 2 weeks from Monday) to confirm. Thank you for your assistance.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home paramount pest control was supposed to make an appointment with me because I work from home serving my clients. Service worker enters the apartment and sprays pesticide all over the floors, on my drapes, my audio speakers, and destroyed a power outlet. When I came home I immediately informed the apartment complex who has a contract with home paramount pest control and told them of the damages. I videoed the damage by doing a walk-around showing the excessive pesticide on the floors and the walls. A very nasty regional representative came to my apartment, unannounced, disrupted my session with a client to assess the damage. I asked him to wait 30 mins (since he came unannounced and was told to make an appointment), and he vehemently expressed what he wasn't going to do with his time! The damages mount to $96.69 from the dry cleaner and the power outlet that was destroyed (all on video). It's been over a month now and having dealt with 2 of their representatives it's clear that they have no intention of settling this in a manner acceptable to both sides. If this isn't resolved in the next 10 business days, I will file a small claims action against them in Durham County, N.C.

  Business Response

  Date: 03/14/2024

  Home Paramount has been in contact with Mr. **********. Our Service Manager met with Mr. ********** on Tuesday, March 12th at his apartment and observed the video of the service. He was assured that any future service at his apartment will be performed by our Service Manager. We are awaiting estimates, invoices and receipts for the drape cleaning and the replacement surge protection so we can review those as well. 

   

   

  Customer Answer

  Date: 03/25/2024

  I was told that the check was in the mail... it should be here by this Friday, 29th. 

  Customer Answer

  Date: 04/07/2024

  Home Paramount Pest Control has paid for the damages caused by their pest control technician. 
  *** **********

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/18/23, I agreed to have the insulation under my house removed, the entire crawlspace area sprayed for mold, and new insulation installed. As of today, February 29, 2024, this work has not been performed correctly. I have provided ample opportunity for the issues to be addressed on two occasions only to have the contractor return to the job and perform follow-up work that is still not performed correctly. In fact, the last two efforts appeared more of an effort to hide the inadequate work originally performed but done so poorly that the attempt to covered it up was obvious to the layperson,
  11/2023 – 1. All the old insulation was not removed, 2. There was no way to spray the entire crawlspace with the old insulation still in place, 3. Some old insulation had new insulation installed over the top of it, 4. Insulation hangers were not installed, and new insulation was already falling out of the joists, 5. Some areas were completely bare of insulation, 6. The dehumidifier was clogged with insulation, 7. The pump attached to the dehumidifier was not working because it was also filled with insulation. The entire job was botched and needed to be redone. I took pictures and videos of the issues.The work remains incomplete and poorly executed. The company repeatedly failed to remove old insulation, spray, and properly install new insulation. After multiple attempts to fix the issues, including several inspections by company representatives who acknowledged the problems but failed to resolve them, I requested a refund.
  A timeline of the inadequate service and lackluster responses, including unfulfilled promises and miscommunications was sent to the company. Despite the company's attempts to address the problems, including waiving fees and offering free services, the work was never completed. The situation culminated in my requesting a refund of $5,225 for the unsatisfactory job, plumbing repairs, and the waiving of the cost of the termite warranty for 2024.

  Business Response

  Date: 03/26/2024

  Home Paramount's Vice President of Operations, Paul *******, has reached out to Mr. ******* by telephone to discuss the requested refund. He reached out on March 12th and left a message but has not yet heard back from the customer. 

  Customer Answer

  Date: 04/01/2024

  Dear BBB,

  I am not sure how they closed anything. They walked away and left an incomplete job, they are in breach of their contract and don't care. Do I need to hire an inspector? They wanted to keep trying to cover up the mess they made with no intention of fixing anything. I gave them three tries to address the problem and then asked for my money back. They walked away and said they would get back to me. That was well before I sent the cure letter. They never responded to the Cure letter either. I am prepared to get an inspector and take them to court. There was no resolution to the situation other than they decided to ignore my complaints and walk away with a promise to get back to me, which they never did. After three failed attempts to address the problem I don't trust them to do any further work on my home.

  They were also supposed to pay for the plumber who fixed the pipe they broke. They never addressed it. I sent them the bill and was told they would pay me back. I have heard nothing.

  Thanks,

  ****

  Business Response

  Date: 04/04/2024

  Mr. *******, Vice President of Operations, has been trying to get in touch with Mr. ******* to discuss the resolution of this matter. He left him a message in March and has not received a return call. Please have Mr. ******* reach out to Mr. ******* directly at **************************. Our General Counsel is also going to reach out to Mr. ******* to discuss resolution of this matter. 

  Customer Answer

  Date: 04/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: nobody from home paramount has reached out to me, via phone, email or mail. I sent a letter of cure and nobody responded. I have gone through every hoop calling, and sending registered mail. Did someone call and leave no message? I pay for an ongoing Paramount termite service and these folks know how to reach me. They schedule to be on the property on a regular basis. 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 04/18/2024

  Meaghan *****, General Counsel, for Home Paramount, spoke with Mr. ******* on Monday, April 15th. Ms. ***** asked if we could schedule a conference call for Mr. ******* to speak with her and our Vice President of Operations. Mr. ******* agreed and requested that the call be scheduled for Friday, April 19, 2024 at 11:00 am. So, there is a call scheduled for General Counsel, Vice President of Operations and staff to speak with Mr. ******* tomorrow morning to resolve this matter. 

  Customer Answer

  Date: 04/24/2024

  A quick update: Paramount Pest Control had their legal department and a VP of operations contact me. They admitted the work was not done properly and presented a plan to start from scratch and redo all the work. They will remove the insulation, respray for mold/fungi, and let me inspect the crawl space. After that, they will reinstall the insulation from scratch and the VP and I will inspect before sign-off. Basically, I gave them one more try to get this right. This would not have been possible without your intervention. Thank you!