Pest Control Services
Home Paramount Pest ControlHeadquarters
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Complaints
This profile includes complaints for Home Paramount Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a single woman who lives alone. 12/8/23 home paramount pest control salesman, Brian ******** came to my house solely to evaluate my ant problem.he told me I had a termite problem. I had never seen any evidence of any existing termites in 6 yrs. I hate to say it, I was pressured & scared into getting termite prevention.signed a contract for them for 1 year, which stated I had 3 business days to cancel the service.had to take a loan out through a third party, ***** ***&paid in full on 12/28. salesman told me he would set up an appt for 1st pest spray& the termite traps. They ended up coming the very next day12/9/23 when I was not home. That broke the contract of 3 days for me to cancel .After reading the reports I was emailed, I saw there was no termite activity. I had called home paramount pest control 1/5 to cancel& get refunded the termite prevention. Mon 1/8/24 I spoke to the manager Tim. He understood I wanted to cancel&get refunded for the termite prevention, he told me it was no problem&he would work on my refund. That was a verbal agreement to refund me.1/11/24 I called back Tim told me I could not get refunded because I paid through a third party, ***** *** the loan company, didn’t seem right to me, told me I could contact them to see if they could help. I contacted ***** ***&was told that was untrue&all they had to do was cancel the service, send the credit to ***** ***& i would get refunded. they also sent a complaint on my behalf. I called back right to cancel all services due to Tim giving me misinformation& it did not seem like he was taking an initiative to give me my refund he verbally told me I would receive. Called Fri 1/12 4:30pm bc I heard nothing .was told Tim would be sent another email to contact me,& would have cooperate contact me.Mon 1/22 no one has contacted me. It has been over a week since I was verbally told I would get a refund& nothing has progressed. I’ve read many bad reviews online about them being all about greed and money.Business Response
Date: 01/22/2024
Home Paramount is in receipt of this complaint and Regional Management will contact customer to discuss refund request.Customer Answer
Date: 01/23/2024
Complaint: ********
I am rejecting this response because:
I have been reaching consistently since 1/8/24 when the manager told me I could get a refund. Within the past 3 weeks, I was told from multiple employees that several emails have been sent to management and cooperate to reach out to me and I still have not been contacted by anyone. I need someone to contact me ASAP!
Sincerely,
**** ******Business Response
Date: 01/24/2024
Home Paramount's Regional Manager for the area that services Ms. ******** property spoke with Ms. ****** about this issue. Home Paramount has agreed to refund her the requested amount of $1820.00. Home Paramount has begun the steps to have Ms. ******** refund processed.
Thank you.
Initial Complaint
Date:01/04/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am attaching the letter I finally sent to the Inspector. I also printed a copy to send to their corporate office. Date this all started December 4th. I paid a down payment of $1952.75 for a job and no one showed up to do the work. I'm tired of making unlimited phone calls trying to get this settled. I JUST WANT A REFUND of my original deposit for this job.Business Response
Date: 01/09/2024
Refund was processed per Home Paramount "Bee Happy Guarantee."Customer Answer
Date: 01/10/2024
Yes, the refund was processed....but it took a MONTH of phone calls on my part to finally get it! I received the refund FINALLY on January 6th! Am I happy with the results? Well, I did get my refund, but I am not happy with the business and lack of customer service it took to get it done!
I received a phone call from the reginal manager I had been trying to get in touch with., at the end of December. He left a voice mail saying he wanted to talk to me, and assured me the check was in the mail. No, I did not return his call, nor do I plan to return his call. During all my phone calls of concern, he NEVER returned my phone calls. Is that customer service? I think not.
Thank you for anything you may have done to help make this happen.
Initial Complaint
Date:12/22/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 27, 2023 I had Home Paramount Pest Control insecpt my house for mice and they said yes that I did have mice in my home.
They began work on my home the following day and for the next week.
They never came back to finish the project. I still have loose molding outside of house at the back door that is held in by a bag of sand and a flower pot. They were suppose to replace the molding outside of the door.
On November 6th I called and spoke tp the Manager, Darren ********, and explained to him that the job is not finished as the molding is still not attached outside and NOW I am hearing mice chewing inside my wall of my bedroom.
Mr. ******** said that he would have inspector Jerome come out on the 7th between 9 and 11 am, he was a no show and no call. I called Mr. ******** after 11:00 am on the 7th and the call was sent to voicemail, like he has blocked my phone number. I called Mr. ******** back on the 8th and AGAIN went to voicemail again he is blocking my calls. I called again on
Home Paramount Pest Control needs to FINISH and FIX their work.Customer Answer
Date: 12/26/2023
On 12/24/23 @ 3:30 pm Ben ****** left a voicemail on my cellphone.
Due to the holiday I was not able to call back until this morning at 9:20 am on 12/26/23. I was sent to his voicemail on his cellphone.
Customer Answer
Date: 12/29/2023
Called on 12/26/23 (888) 888-4663 asked to speak to Ben ******.
Was informed that he would be back in the office on 12/29/23, and the operator said that he have a message for Mr. ****** to call me back when he is in the office.
I still hear the mice in my wall, and they are very active.
Customer Answer
Date: 01/04/2024
Left a message on Ben ******** cell phone on 1/4/24, had to leave a message.
Call main phone number and spoke to Tammy. Asked to speak to Mr. ******, she said he was not available and that she reached out to the branch Mrg, Darren *********, he said thst they would come out today (1/4/24) but i am not available today.
I asked if they could come on 1/5/24, Tammy said yes they would be here on 1/5/24 between 10am and 12pm
Customer Answer
Date: 01/08/2024
On 1/5/24 rep from Home Paramount Pest came by.
He looked around the house saw some holes and filled them.
He came to the master bedroom where the active mice are in the wall and ceiling, but they were not active.
He took the loose boards from the backdoor thesahold. He said he was going to take it to measure finished wood to place back.
He said he needed to speak to his supervisor on how to proceed with mice issue.
Customer Answer
Date: 01/08/2024
On 1/8/24.
No follow up from Home Paramount Pest from their visit on 1/5/24.
I now have a open space under my back door that is exposed to the weather.
the person that came on 5th, said that he needs to speak to the main supervisor about the mice in my bedroom walls and ceiling.
The person from Home Paramount Pest Control did not go up in the attic to check it out to see what was going on. They went in the basement, the found no "droppings" per them.
Business Response
Date: 01/09/2024
Home Paramount management are working with Customer to resolve her concerns. The next appointment is scheduled for end of this week.
Thank you.
Customer Answer
Date: 01/17/2024
On 1/10/24 2 people came by to look for more areas were mice can come in and they replaced the wood at the backdoor threshold.
They told me that there were some more holes thst they filled in.
I came back on 1/16/24 from a business trip and this morning at 10am I am still hearing a mouse/mice in the wall.
Customer Answer
Date: 01/20/2024
1/20/24
Left voicemail message for Heather ******.
Asked for her to return my call, as i am still hesring mice activity in my walls and in the wall in my family room now
Business Response
Date: 01/26/2024
Management met with Ms. ****** on 1/26/2024 to further review her complaints. Additional services were provided and a follow-up will be scheduled.Customer Answer
Date: 01/31/2024
Keo and Jack from Home Paramount Pest along with Ben ****** came by on the 26th of January.
They found a mouse in a trap that was placed in the attic.
Keo found an issue in roof near the chimney, he fixed that.
They said that they would come by on Tuesday (30th) but they never came.
Called Heather at BBB on 30th, told her what has happened and that Keo and Jack didn't come by. I asked her to please keep the file open.
I will call Home Paramount Pest and ask when they plan on coming back.
I will let Heather know.
Business Response
Date: 02/01/2024
Received message and contact being made with Ms. ****** for a tentative appointment for 2/2/2024 based on customer availability.Customer Answer
Date: 02/07/2024
On Monday the 4th of February Jack and Ben ****** came back out.
They will be back on Friday the 8th of February to lay down more traps in attic.
They found evidence of mice but they still don't know why there is activity in the walls of my bedroom.
Customer Answer
Date: 02/14/2024
On 2/8/24 Jack and Joe placed more traps and poison in the attic.
i am still hearing activity in the walls in bedroom and in the outter wall of my family room.
They are coming back 2/14/24 to check out the attic
Initial Complaint
Date:11/17/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/22/23 Tech Mary came to my house while I was on vacation . . In the beginning I called and told them that they need to get a verbal response that they could come out because I prefer to be home when the treatment is being done . My gates were locked and I wasn’t there . I returned home on 8/24/23 and spoke to Roselyn about how I was happy about the service , how the tech came without approval because my account should have no one coming unless I approve , also all the things I was promised would be done with service and none of which was true . Roselyn told me I had to email customer service at - [email protected].
I sent email to please call me about the service and how unhappy I was about everything . Nothing is what they promised at all . I got an automated email back the same day that I would get followup . By 8/29/23 I had not heard anything from Home Paramount. I called back on 8/29 Spoke with Roselyn again how I didn’t have any followup . I told her at this point I just want to cancel the service because clearly they don’t care and they need to zero that bill out . She said she was canceling the service . No penalties charge will be added and last service will not be billed because I was not here as I requested to only do service if I’m here . On 9/20/23 I spoke to Ed because I received a mail invoice for payment . I advised him what’s been going on and he confirmed what Roselyn had said he was putting the closed account and to zero out the account. 11/1/23 spoke with Adam and he sent a escalation email and I will get a call in 24 -48 hours , that never happened . 11/6/23 spoke with Rory and he said *** Mr. **** was going to zero the account out . Today I had a final collections notice for balance . Spoke with Dan and he said account was closed and zero out and would send a email to collections to stop trying to collect . I don’t believe nothing this company says . They’ve lied from the beginning . I wasted so much time calling.Business Response
Date: 11/17/2023
11/17/2023-
Response to the information *** ***** sent to BBB on 11/17/23 regarding receiving an email invoice. Home Paramount emailed *** ***** a "zero" dollar invoice for the customers records as previously discussed.
Home Paramount also attempted to contact customer by leaving a message of the same above information.
There is no further action required since *** *****s account is closed and inactive.
Thank you.
Customer Answer
Date: 11/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20869997, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:10/25/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/21/23, I received an invoice for a service I did not receive. As you can see on the invoice, the time in shows 7:19 PM and the time out shows 7:23 pm. I was at home on 9/20 and no one came by for a service. Additionally, I've been there when a tech has come out and it take more than four minutes just to get the equipment off the truck. When I called and spoke with Mary (tech) ********** about this, he said clearly, he looked at her GPS and in fact, she had not come to my home for this service as stated on 9/20 and asked me if i wanted them to come back out. I said sure but not her and that i would call to schedule so I could make sure I was there. A few days later, on 9/25, I decided to cancel the service all together because I had received a text from Mary after I told her super that I wanted no contact from her. I sent an email to ****** ***, an employee of HPPC advising to cancel. On Friday, October 20, I received via email, a statement showing a past due balance of $55 for the service date 9/20 (that never happened). First off, the tech committed ****** I don't know how they're handling that, if at all, but I'd have her prosecuted if I could. Since I can never get a direct person when calling and I haven't received a call back from them since my last call on 10/23/23, I want them to confirm, in writing, my contract has been cancelled with the effective date and that this bogus invoice is voided , leaving me no amount due to them. I'm extremely disappointed that this company would employ someone who not only can't be trusted but has caused them to lose a customer and leaving such a dark cloud hanging over them. I don't trust anyone at this company now and I will never, ever, recommend them. If anything, I'm warning consumers to **** *** **** *** ****!Business Response
Date: 11/01/2023
Home Paramount has reached customer by phone has amicably come to an agreement.
Customer Answer
Date: 11/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20775404, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:10/02/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had bees in my house for over a week. I’ve had a contract with Home Paramount for 10+ years and they have done nothing. The bees are going in & out my roof shingles above my front porch. ONE story. I am so angry about the service I am NOT receiving. I have bees flying around my house, kids and pets in my house. Absolutely horribleBusiness Response
Date: 10/03/2023
Today, October 3, 2023, Home Paramount's Regional Manager went to Ms. *********** property to assess the situation with the bees. He treated and serviced all entry points and spoke with the customers. He also advised them to contact him directly and let him know if the treatment did not work. The Regional Manager indicated that the customers were satisfied with the treatment and service today.Customer Answer
Date: 10/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The 11 days I had bees flying in my house and the 20+ phones calls I had to make just to get a tech here was absurd. Horrible customer service and care.
Sincerely,
Cyndi DiethrichInitial Complaint
Date:08/03/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like a full refund of $800 for the conventional bed bug treatment purchased on June 20, 2023 from Home Paramount Pest Control. I've documented my concerns and ask that you please investigate this situation. I'm happy to provide additional info.
I initially paid discounted amount of $1,900 for thermal remediation and $100 more for cold-pressed neem oil that was added to 20 bags of my personal items on March 20, 2023. Was scheduled for a 2-week follow-up inspection and additional insecticide spray on April 3rd. No one was confirmed so after several calls to Paramount Home Pest Control, I was scheduled for April 22nd treatment - when the 30 day guarantee would no longer be valid. The rep used a really mild chemical treatment so we weren’t asked to leave the house after walls and floorboards were sprayed.
In June, I was laying in bed when I saw two small bugs run across my pillow and immediately knew my suspicions were true – the bed bugs were still alive in our home. This is what led to me scheduling and paying an additional $800 on June 20th – this time for the conventional bed bug treatment, that included a much stronger insecticide.
Rep treated our home on Fri, June 23rd but was a "no show" for the one-week follow-up treatment on June 30th, July 3rd and July 6th. I was told their online system indicated that a ghost appearance was made to the home the afternoon of July 6th (I have cameras to prove no one showed), so I demanded to get the name and number of their Maryland office so I could call them directly.
Supervisor Mike ***** inspected bunki board bed riser (which was trashed because bed bugs were found inside), along with fabric covered chair on Sat, July 8th. He finally confirmed that the grouping of black dots was in fact bed bug excrement and said he had a more concentrated spray that would surely decimate bugs + eggs. If service had been properly provided during the 30-day guarantee, it wouldn’t have been necessary to incur more fees. ThnxBureau Response
Date: 08/03/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****
Dear Judy *****:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 8/1/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: ***************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Felicia *****, ** *****Daytime Phone: ###-###-####
E-mail: ****************The details of this matter are as follows:Complaint Involves:
Refund Or Exchange IssuesCustomer’s Statement of the Problem:
I would like a full refund of $800 for the conventional bed bug treatment purchased on June 20, 2023 from Home Paramount Pest Control. I've documented my concerns and ask that you please investigate this situation. I'm happy to provide additional info.
I initially paid discounted amount of $1,900 for thermal remediation and $100 more for cold-pressed neem oil that was added to 20 bags of my personal items on March 20, 2023. Was scheduled for a 2-week follow-up inspection and additional insecticide spray on April 3rd. No one was confirmed so after several calls to Paramount Home Pest Control, I was scheduled for April 22nd treatment - when the 30 day guarantee would no longer be valid. The rep used a really mild chemical treatment so we weren’t asked to leave the house after walls and floorboards were sprayed.
In June, I was laying in bed when I saw two small bugs run across my pillow and immediately knew my suspicions were true – the bed bugs were still alive in our home. This is what led to me scheduling and paying an additional $800 on June 20th – this time for the conventional bed bug treatment, that included a much stronger insecticide.
Rep treated our home on Fri, June 23rd but was a "no show" for the one-week follow-up treatment on June 30th, July 3rd and July 6th. I was told their online system indicated that a ghost appearance was made to the home the afternoon of July 6th (I have cameras to prove no one showed), so I demanded to get the name and number of their Maryland office so I could call them directly.
Supervisor Mike ***** inspected bunki board bed riser (which was trashed because bed bugs were found inside), along with fabric covered chair on Sat, July 8th. He finally confirmed that the grouping of black dots was in fact bed bug excrement and said he had a more concentrated spray that would surely decimate bugs + eggs. If service had been properly provided during the 30-day guarantee, it wouldn’t have been necessary to incur more fees. Thnx
Desired Settlement:
Refund
Bureau Response
Date: 08/03/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********* ** *****
Dear Judy *****:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 8/1/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: 20###-###-####CWhat should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Felicia ****** ** *****Daytime Phone: ###-###-####
E-mail: ****************The details of this matter are as follows:Complaint Involves:
Refund Or Exchange IssuesCustomer’s Statement of the Problem:
I would like a full refund of $800 for the conventional bed bug treatment purchased on June 20, 2023 from Home Paramount Pest Control. I've documented my concerns and ask that you please investigate this situation. I'm happy to provide additional info.
I initially paid discounted amount of $1,900 for thermal remediation and $100 more for cold-pressed neem oil that was added to 20 bags of my personal items on March 20, 2023. Was scheduled for a 2-week follow-up inspection and additional insecticide spray on April 3rd. No one was confirmed so after several calls to Paramount Home Pest Control, I was scheduled for April 22nd treatment - when the 30 day guarantee would no longer be valid. The rep used a really mild chemical treatment so we weren’t asked to leave the house after walls and floorboards were sprayed.
In June, I was laying in bed when I saw two small bugs run across my pillow and immediately knew my suspicions were true – the bed bugs were still alive in our home. This is what led to me scheduling and paying an additional $800 on June 20th – this time for the conventional bed bug treatment, that included a much stronger insecticide.
Rep treated our home on Fri, June 23rd but was a "no show" for the one-week follow-up treatment on June 30th, July 3rd and July 6th. I was told their online system indicated that a ghost appearance was made to the home the afternoon of July 6th (I have cameras to prove no one showed), so I demanded to get the name and number of their Maryland office so I could call them directly.
Supervisor Mike ***** inspected bunki board bed riser (which was trashed because bed bugs were found inside), along with fabric covered chair on Sat, July 8th. He finally confirmed that the grouping of black dots was in fact bed bug excrement and said he had a more concentrated spray that would surely decimate bugs + eggs. If service had been properly provided during the 30-day guarantee, it wouldn’t have been necessary to incur more fees. Thnx
Desired Settlement:
Refund
Bureau Response
Date: 08/03/2023
Felicia *****
* *** *****
Dear Felicia *****:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Bureau Response
Date: 08/03/2023
Felicia *****
* *** *****
Dear Felicia *****:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Bureau Response
Date: 08/10/2023
Judy *****
Home Paramount Pest Control*** ********* **
********** ** *****
Dear Judy *****:This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/1/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Felicia *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: 20###-###-####CPlease understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
We look forward to your prompt attention to this matter.Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Felicia *****
* ** *****
Daytime Phone: ###-###-####
E-mail* ****************
The details of this matter are as follows:Complaint Involves:
Refund Or Exchange Issues
Customer’s Statement of the Problem:
I would like a full refund of $800 for the conventional bed bug treatment purchased on June 20, 2023 from Home Paramount Pest Control. I've documented my concerns and ask that you please investigate this situation. I'm happy to provide additional info.
I initially paid discounted amount of $1,900 for thermal remediation and $100 more for cold-pressed neem oil that was added to 20 bags of my personal items on March 20, 2023. Was scheduled for a 2-week follow-up inspection and additional insecticide spray on April 3rd. No one was confirmed so after several calls to Paramount Home Pest Control, I was scheduled for April 22nd treatment - when the 30 day guarantee would no longer be valid. The rep used a really mild chemical treatment so we weren’t asked to leave the house after walls and floorboards were sprayed.
In June, I was laying in bed when I saw two small bugs run across my pillow and immediately knew my suspicions were true – the bed bugs were still alive in our home. This is what led to me scheduling and paying an additional $800 on June 20th – this time for the conventional bed bug treatment, that included a much stronger insecticide.
Rep treated our home on Fri, June 23rd but was a "no show" for the one-week follow-up treatment on June 30th, July 3rd and July 6th. I was told their online system indicated that a ghost appearance was made to the home the afternoon of July 6th (I have cameras to prove no one showed), so I demanded to get the name and number of their Maryland office so I could call them directly.
Supervisor Mike ***** inspected bunki board bed riser (which was trashed because bed bugs were found inside), along with fabric covered chair on Sat, July 8th. He finally confirmed that the grouping of black dots was in fact bed bug excrement and said he had a more concentrated spray that would surely decimate bugs + eggs. If service had been properly provided during the 30-day guarantee, it wouldn’t have been necessary to incur more fees. Thnx
Desired Settlement:
Refund
Additional Comments from Consumer:Business Response
Date: 08/14/2023
Home Paramount has reviewed the customer's account history. The customer received all of the contracted services under the Agreement executed in March and also under the Agreement executed in June. The customer still owes Home Paramount $800 for the agreed upon services rendered under the June Agreement for bed bug treatment.Bureau Response
Date: 08/14/2023
Felicia *****
*** *****
Dear Felicia *****:
This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Home Paramount has reviewed the customer's account history. The customer received all of the contracted services under the Agreement executed in March and also under the Agreement executed in June. The customer still owes Home Paramount $800 for the agreed upon services rendered under the June Agreement for bed bug treatment.Customer Answer
Date: 08/14/2023
Complaint: ********
I am rejecting this response because I am shocked by the response from Home Paramount Pest Control. I never said that they did not perform the second round of service. My complaint is that the second round of service and additional payment would not have been necessary had they completed the first round properly and did not intentionally run out the 30 day clock by saying they thought I was scheduled and it was a mistake on their part (which I believed at the moment, but now I think twice about every conversation I had with them).Paramount has a policy that they will not schedule you for service until you pay in advance (please see attached receipts and email responses). Ironically, I also received a letter on 8.12.23 stating that I was 45 days past due for an $800 payment that was made in June 2023. I am attaching a copy of the $800 payment that was made via my Capital One card, a receipt provided by Home Paramount and a copy the email response I received from them once I was able to schedule bed bug treatment.
As I stated before, I have worked with this company for close to two decades and now they appear to have poor practice with their service and clearly are not concerned with me as a customer. This makes me question whether or not I should continue with pest control (a quarterly service) as well as the termite bait system I recently renewed for $350 this summer.
Sincerely,
Felicia *****Bureau Response
Date: 08/15/2023
Judy *****
Home Paramount Pest Control*** ********* **
********* ** *****
Dear Judy *****:
This message is in regard to a complaint submitted to the BBB about your business on 8/1/2023 by Felicia *****. This complaint was assigned ID *********
Why am I receiving another letter regarding this complaint?
We recently received additional correspondence from the consumer in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
How do I see the new information?
If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: 20###-###-####C
What should I include in my response to the consumers rebuttal?
Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
In the interest of time and good customer relations, please respond within 5 calendar days.
How many more times will I have to respond to this complaint?
We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.
Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
We look forward to your prompt attention to this matter.Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM CONSUMER:
Complaint: ********
I am rejecting this response because I am shocked by the response from Home Paramount Pest Control. I never said that they did not perform the second round of service. My complaint is that the second round of service and additional payment would not have been necessary had they completed the first round properly and did not intentionally run out the 30 day clock by saying they thought I was scheduled and it was a mistake on their part (which I believed at the moment, but now I think twice about every conversation I had with them).Paramount has a policy that they will not schedule you for service until you pay in advance (please see attached receipts and email responses). Ironically, I also received a letter on 8.12.23 stating that I was 45 days past due for an $800 payment that was made in June 2023. I am attaching a copy of the $800 payment that was made via my Capital One card, a receipt provided by Home Paramount and a copy the email response I received from them once I was able to schedule bed bug treatment.
As I stated before, I have worked with this company for close to two decades and now they appear to have poor practice with their service and clearly are not concerned with me as a customer. This makes me question whether or not I should continue with pest control (a quarterly service) as well as the termite bait system I recently renewed for $350 this summer.
Sincerely,
Felicia *****Business Response
Date: 08/16/2023
Ms. ***** did pay in full via credit card on June 20, 2023. However, on July 31, 2023, she filed a dispute with her credit card company, of which Home Paramount received notice on August 2, 2023. Accordingly, because the chargeback was filed by Ms. *****, the charges were reversed and the funds have been removed from Home Paramount's account.Bureau Response
Date: 08/16/2023
Felicia *****
*** *****
Dear Felicia *****:
This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID *********BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Ms. ***** did pay in full via credit card on June 20, 2023. However, on July 31, 2023, she filed a dispute with her credit card company, of which Home Paramount received notice on August 2, 2023. Accordingly, because the chargeback was filed by Ms. *****, the charges were reversed and the funds have been removed from Home Paramount's account.Customer Answer
Date: 08/17/2023
Complaint: ********
I am rejecting this response because why would Home Paramount Pest Control request payment on a dispute that is still pending? Why is Home Paramount Pest Control refusing to accept responsibility for purposely ignoring the 30 day guarantee when they could have provided a second treatment but pretended to have scheudling issues? The credit card dispute and the BBB complaint were submitted on the same day with the goal of Home Paramount Pest Control agreeing that they provided poor customer service, intentionally missed multiple scheduled appointments, refused to do a thorough inspection of my headboard, bed bunki bed riser and chair (where the bed bugs continue to thrive and attack me) and confirm that the refund was necessary. So, the new invoice they generated on August 12th was due to the reversal requested on July 31st - which does not make payment 45 days past due - just a request for them to accept responsibility and allow me to be reimbursed for a poorly executed treatment plan.I prepared my home (as outlned in the attached handout), I threw away furniture and bedding (my choice to try to eliminate the infestation that continued months after the initial heat treament), I continue to wash/dry all of my clothes and linen on high heat and I use a blow dryer on all of my clothes and bags when I come home from work so that I am not transporting anything into our home. So, I'm absolutely appauled that an almost 20 year business relationship is now ruined because of Home Paramount Pest Control's refusal to accept the 5 months of trauma they caused me and my family.
Lastly, I'm attaching the two contracts, just so BBB and Home Paramount Pest Control is aware of what was responsible for both parties and how the company failed miserably to provide services promised to me. I'm also attaching 1) presentation slides I had taped to each bedroom door and reviewed with the three Home Paramount Pest Control reps that came to our home on March 20,2023 and 2) list of questions I had for the April 5th inspection but Michael, nor any other Home Paramount Pest Control representative came to our home for the bed bug inspection and spray treament.
So let's close this complaint by having Home Paramount Pest Control accept fault, agree to the credit card reversal and not try to bill me a second time for $800 and instead note "no payment due, balance is now $0.00".
Sincerely,
Felicia *****Bureau Response
Date: 08/17/2023
Judy *****
Home Paramount Pest Control*** ********* **
********* ** *****
Dear Judy *****:
This message is in regard to a complaint submitted to the BBB about your business on 8/1/2023 by Felicia *****. This complaint was assigned ID ********.
Why am I receiving another letter regarding this complaint?
We recently received additional correspondence from the consumer in the above-referenced case. The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
How do I see the new information?
If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************
What should I include in my response to the consumers rebuttal?
Please respond to the additional information that has been provided by the consumer. If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence. Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
In the interest of time and good customer relations, please respond within 5 calendar days.
How many more times will I have to respond to this complaint?
We appreciate the response you have already provided and our goal is to minimize back-and-forth communication. The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification. By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward.
Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
We look forward to your prompt attention to this matter.Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM CONSUMER:
Complaint: ********
I am rejecting this response because why would Home Paramount Pest Control request payment on a dispute that is still pending? Why is Home Paramount Pest Control refusing to accept responsibility for purposely ignoring the 30 day guarantee when they could have provided a second treatment but pretended to have scheudling issues? The credit card dispute and the BBB complaint were submitted on the same day with the goal of Home Paramount Pest Control agreeing that they provided poor customer service, intentionally missed multiple scheduled appointments, refused to do a thorough inspection of my headboard, bed bunki bed riser and chair (where the bed bugs continue to thrive and attack me) and confirm that the refund was necessary. So, the new invoice they generated on August 12th was due to the reversal requested on July 31st - which does not make payment 45 days past due - just a request for them to accept responsibility and allow me to be reimbursed for a poorly executed treatment plan.I prepared my home (as outlned in the attached handout), I threw away furniture and bedding (my choice to try to eliminate the infestation that continued months after the initial heat treament), I continue to wash/dry all of my clothes and linen on high heat and I use a blow dryer on all of my clothes and bags when I come home from work so that I am not transporting anything into our home. So, I'm absolutely appauled that an almost 20 year business relationship is now ruined because of Home Paramount Pest Control's refusal to accept the 5 months of trauma they caused me and my family.
Lastly, I'm attaching the two contracts, just so BBB and Home Paramount Pest Control is aware of what was responsible for both parties and how the company failed miserably to provide services promised to me. I'm also attaching 1) presentation slides I had taped to each bedroom door and reviewed with the three Home Paramount Pest Control reps that came to our home on March 20,2023 and 2) list of questions I had for the April 5th inspection but Michael, nor any other Home Paramount Pest Control representative came to our home for the bed bug inspection and spray treament.
So let's close this complaint by having Home Paramount Pest Control accept fault, agree to the credit card reversal and not try to bill me a second time for $800 and instead note "no payment due, balance is now $0.00".
Sincerely,
Felicia *****Business Response
Date: 08/17/2023
In the spirit of compromise and in a good faith effort to resolve this, Home Paramount will not dispute or challenge the credit card reversal and will not bill Ms. ***** for the $800.00. Her balance due is $0.00.Bureau Response
Date: 08/18/2023
Felicia *****
*** *****
Dear Felicia *****:
This message is in regard to your complaint submitted on 8/1/2023 against Home Paramount Pest Control. Your complaint was assigned ID ********.BBB has received a formal response
from Home Paramount Pest Control. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
In the spirit of compromise and in a good faith effort to resolve this, Home Paramount will not dispute or challenge the credit card reversal and will not bill Ms. ***** for the $800.00. Her balance due is $0.00.Customer Answer
Date: 08/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am appreciative that Home Paramount Pest Control (website address - www.homeparamount.com) responded with "In the spirit of compromise and in a good faith effort to resolve this, Home Paramount will not dispute or challenge the credit card reversal and will not bill Ms. ***** for the $800.00. Her balance due is $0.00."I also thank BBB for a smooth and expeditious process.
Sincerely,
Felicia *****Bureau Response
Date: 08/20/2023
Judy *****
Home Paramount Pest Control
*** ********* **
********** ** *****
Dear Judy *****:
This message is in regard to a complaint submitted to BBB about your business on 8/1/2023 by Felicia *****. This complaint was assigned ID ********.
BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE:
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am appreciative that Home Paramount Pest Control (website address - www.homeparamount.com) responded with "In the spirit of compromise and in a good faith effort to resolve this, Home Paramount will not dispute or challenge the credit card reversal and will not bill Ms. ***** for the $800.00. Her balance due is $0.00."I also thank BBB for a smooth and expeditious process.
Sincerely,
Felicia *****Bureau Response
Date: 08/20/2023
Felicia *****
** *****
Dear Felicia *****,
This message is regarding Complaint ID # ********- Home Paramount Pest ControlThank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.
Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:* BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.* BBB Military LINE: Military members and their families are a favorite target of scam artists and unscrupulous businesses. BBB Serving Greater Maryland partners with Ft. Meade, Aberdeen Proving Ground and other military resources to offer educational programs to keep our service members protected and informed.* BBB Outsmarting Investment Fraud: Most people are familiar the words' Ponzi scheme's or shell company's;, but may not know how identify them. BBB has partnered with FINRA (Financial Industry Regulatory Authority) to educate Maryland residents & senior citizens about the psychology of fraudsters and the tactics used to swindle life savings
Your tax-deductible donation will help ensure these services continue to be provided to your local community.Follow the link below to make a secure online donation:If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:BBB Serving Greater MarylandAttn: BBB Maryland Foundation*** ** ***** **** *** ****
********** ** *****The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is **********. Your time and consideration is greatly appreciated!Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Initial Complaint
Date:08/03/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around April time frame i contacted Home Paramount Pest Control to capture 2 snakes in my yard. They arrived and spoke to my husband and I on action they could take to get rid of the snakes. They indicated no fee would be charged until the snakes were caught and the work was complete. The only action taken was placement of sticky pads, which temporarily captured one of the snakes until it got away. A contract was written to seal up the entry points which would cost a total of $1294.00. A couple of weeks went by with no action or contact from Home Paramount, with the exception of a bill of $1294.13. Orkin, another Pest Control Services, showed up and caught the snakes and took care of the entry points. Home Paramount only contact was to collect a debt of $1294.13 for work they did not complete. I explained to Home Paramount I was willing to pay for the visit for laying the sticky pads but not for the contracted amount of $1294.13 for work they did not perform. I later received a call from someone at Home Paramount asking me how much I was willing to pay for the service they did provide (laying sticky pads). I asked the caller for the cost of the sticky pads. The caller indicated $200.00. I asked him to send me an invoice to reflect that amount and I would pay it. I continue to receive a statement for the amount of $1294.13. On July 26, I received a notice from a Debt Collector A.R.M. We're requesting the company only charge us for the services they provided. As of this date, they are still trying to collect the amount for services no rendered. From where I stand this is called fraud. If there's any suggestions BBB can offer on what action I can take to clear this matter up with Home Paramount I'm open to it. Please advise!Business Response
Date: 08/11/2023
Home Paramount has reviewed this account. Regardless of work performed, we have decided in good faith to remove all charges for this customer 8/11/2023 and therefore no payment is required.Initial Complaint
Date:07/31/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My elderly mother is selling her home. The wood destroying insect report was requested by the buyer. The Home Paramount inspector lied to my mother and told her she had termites and ********* ants. He sold her a remiediation for ******* today knowing that she had to take care of this for closing. He did not go through her realtor but instead showed her a handful of dirt and said these are termites sign here. He found no damages or termite tubes. He claimed to also find ********* ants but said he wont tell on her for that and said don't say anything because he would get in trouble. He then on the spot called the buyer and and advised him to add pressure to my elderly mother to sign.There are no termites in this home. There are no ********* ants. Termites exist on all land except where it is treated in the ground. Termites were not found in the ground or home but only what he claimed in his hand which could easily be found in any mulch or dirt from an untreated area. I myself have taken etymology courses prom ***************** and know this home would pass inspection from any honest pest control company. Home Paramount bullied my elderly mother with a hand full of dirt and no other evidence or report of termites. They scared her into giving them her credit card by calling the buyer on the spot with the threat of losing the sale of her home. They further proved they are dishonest by stating there are ********* ants but they won't tell the buyer if she signs for the ******* treatment immiediatly.Business Response
Date: 08/11/2023
Home Paramount received this complaint from Mr. **** on 7/29/2023 and resolved this matter for his mother. This matter has been closed.Initial Complaint
Date:07/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around June 17, 2023, Home Paramount was to treat my condominium unit at ******************************************** for bedbugs. Supposedly they did so, and the next procedure was to go back and reinspect to indicate whether treatment was effective or that it needed retreatment. This was scheduled for June 26. After that date, I called to get the status and talked to various people who either did not know the answer, referred me to the condo association for status and were collectively unhelpful. Ultimately, I talked to someone who may have been ***** who indicated that it had been reinspected on June 26 after all and that bedbugs were still found. That person further indicated that the supposed reinspection on that date required a waiting period until July 12 for another reinspection and a determination whether further treatment would be needed. Meanwhile, there obviously was a total loss of use of the unit until then. When that date came, ****** or ******* confirmed that a reinspection was indeed scheduled for that day. However, afterwards, again I could not get any confirmation as to the outcome of that reinspection. Finally, on July 17, ***** through the ******************** indicated by email that the whole episode had been a miscommunication and that the unit had in fact been reinspected without need for treatment and was at all times since then ready for habitation. As of that time, the company had been paid their full $350 fee by me, the customer.Based on that, I had guests to come on June 20 to stay a few days and on the second day of their visit, provided proof of the continued presence of bedbugs. In response to this, ***** just last Friday, July 21, promised to retreat either Saturday July 22 or Monday July 24 and would call me directly for status. As of this writing, I have no follow up.Business Response
Date: 07/31/2023
This complaint was sent on 7/25/2023. Please advise Mr. ***** that service was rendered on 7/22/2023 and at that time no live bed bugs were found. No further services will be rendered and Home Paramount will not compensate him as requested. He may contact ******* at the The Atlantis for further information as needed.
Thank you.
Customer Answer
Date: 08/06/2023
This communication is the first that I had been informed that the company had responded. I certainly disagree with their assessment would have immediately responded if I had received their response.
Their response is a perfect illustration of the problem with their service in this case. Part of the problem was the constant deflection of my inquiries to ******* as they have even done in this response. As a paying customer I was owed at least the courtesy of direct communication when I made inquiries. In fact, it was this constant intersession between ***** and ******* and me that led to confusion as to when and whether treatment was completed.
The company is attempting to oversimplify the issue by now casually stating that service was completed on July 25. If these types of answers can be made in response to this complaint, they could have easily been made to me when I inquired instead of always referring me to ******* like they are still doing even in this response. This type of communication is ripe for the very confusion that occurred here when information passes through third parties.
What's conspicuously absent from their response is the fact that the process was started as early as June 17 and was to be followed up on June 26. (see June 20 email below) The issue is not that completion on July 25 was finally confirmed, again indirectly through *******. Instead, the problem is that more than a month was spent trying to confirm the outcome of the initial treatment, whether and when retreatment was needed or had occurred and when, the unit was clear of the problem, a month or more of canceling renters' reservations or refunding renter's money when it turned out that the information as to whether the unit was clear turned out to be incorrect.
. These inquiries received responses that varied between "the first treatment did not result in successful reinspection", "the reinspection revealed that there were still bedbugs and the reason confirmation of the unit being cleared could not be provided is because that reinspection resulted in a need for retreatment and that it will be until July 12 that another reinspection could be done", "the reason that there is no report for the July 12 reinspection is because that was all misinformation from the company and that the original June 17 date was the completion of treatment and that the unit was clear after all". (see July 13 email below)
Relying on that last representation from the company I allowed a rental around July 20 only to receive evidence from the renters that live bedbugs still existed. So now, the "incorrect" information about the original June 17 treatment was itself incorrect.
So, between June 17 and July 25, I lost money and nothing in the company's response has addressed how their deflection to *******, failure to follow up on treatment and non responsiveness to my inquiries directly and confusing information has not resulted in my loss of money.
From: *******, ***** <*********************************************************************>
Sent: Tuesday, June 20, 2023 3:45 PM
To: ******* ***** <**********************************************************>
Subject: RE: Unit 306
Hello *******, I can get the order from the treatment once its posted in our system, as for the followup it is typically done 1 week after treatment I have set up on 06/26/2023 for ***** let me know if that time works with you ?istin Moore <**********************************************************>
To:*************************
Thu, Jul 13 at 3:39 PM
Good afternoon,
Home Paramount was not onsite yesterday. ****** stopped by this afternoon but he didnt perform any treatment services. ****** did indicate that you had called his office about the reinspection and requesting paperwork. The reinspection was done on 6/17/23 and I emailed you a copy of the paperwork. Ive attached another copy for your records. If you need additional paperwork, please let me know what information is needed and I will contact Home Paramount.
Thank you,
******* *****
Community Association Manager
Atlantis Condominium, Inc.
******************************************************************************************
************Business Response
Date: 08/22/2023
Home Paramount contacted Mr. ***** on 8/21/2023 by email with a resolution.Customer Answer
Date: 08/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, contingent on a commitment that any further need to use the services provided by the business for my specific unit will include direct communication with me for any questions or status of service and not handed off to the third-party condo association, as this hampers communication.Sincerely,
J ******* *****Business Response
Date: 09/21/2023
Mr. ***** has accepted our refund offer and his refund check has already been processed and mailed to him.
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