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Business Profile

Coin Dealers

Monument Metals LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Monument Metals LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Monument Metals LLC has 2 locations, listed below.

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    Customer Review Ratings

    4

    Average of 15 Customer Reviews

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    Review Details

    • Josh S

      Date: 06/22/2023

      Josh S

      Date: 06/22/2023

      Going on over 10k worth the orders so far in multiple shipments. Never any problems and coins/bars are always better than I expected. Absolutley A++++ hands down period. By far my #1 go to dealer.

      Monument Metals LLC

      Date: 06/22/2023

      Thank you so much for your business! We are glad you are pleased and work to get a little bit better every day. Thanks again!

    • Ken R

      Date: 03/07/2023

      Great company with really nice people to deal with...It's really hard to beat Monument Metals pricing. Monument Metals is set up for a small-time buyer. I've purchased well over 20 orders ranging from $50 to $250 and have had no issues. All packages are bubble wrapped and double boxed for added protection. I'm extremely lucky to work out of my house and have the ability to get my package quickly out of the mailbox so I don't have any theft issues. I would highly recommend Monument Metals.
      *** * **

    • Rudi P

      Date: 12/29/2022

      Rudi P

      Date: 12/29/2022

      First time customer, medium order of 100oz silver. Unfortunately, with my shipment a shipping label created. However, ***** status never shows that the shipment was received. I started inquiring back on Dec 22nd. via email the customer support, Giselle S****. His emails have been respectful and polite.

      The latest reply on Dec 29th,
      "A claim has been filed for this package as of Tuesday, 12/27. It can take up to 10 business days for a claim to be closed with Fedex. Once the formal claim has been closed, and paid by *****, we will be able to reship your items. When our representative alerts me to the closing of the claim, we will email you tracking of the reshipment. Thank you and we appreciate your patience as we work through our system of operations to resolve the issue. . "

      Odds are that ***** stole the shipment. What I find odd is that the shipment does not show ever being received by them. There seems to be a chain of custody issue. In the end, the responsibility lies with Monument Metals delivering my shipment in a prompt manner. The customer should not have to be punished waiting on them to sort out this mess with Fed Ex.

      Monument Metals LLC

      Date: 01/03/2023

      We are very sorry that this package was lost in transit and we apologize for the issue. Unfortunately this does sometimes happen around the holiday season. When it does happen, we must follow the process that our insurance requires in the event of a missing package. The claim was approved prior to the typical 10 day waiting period, and the order was reshipped via overnight service within 6 business days of the issue being reported to us. We hope you enjoy your bars!

      Rudi P

      Date: 01/04/2023

      I appreciate the phone call yesterday and shipping the new package overnight. Thankfully you recorded the original package being scanned by FedEx. It is amazing that FedEx stated they never received the package. In my opinion, if the package made it to the depot from the truck it would have been scanned again but was not. Fed Ex has issues with theft. I doubt that original package will ever turn up. My only issue is that the customer is forced to wait while this mess is cleared up. If I knew how add another star I would based on customer service. I will continue to buy from Monument Metals since this appears to be a one off event.

    • Alan C

      Date: 12/18/2022

      Jonathan and his team have been great so far. I have made many purchases and the service has been great. The only negatives are, Jonathan is deligating a lot of the response now to employees as his business grows. There are also website issues which again I think is due to fast growth. I think all and all they are a great company to do business with and highly reccomend them.

    • Daniel T

      Date: 11/21/2022

      Daniel T

      Date: 11/21/2022

      I have had a couple of orders with them, and their customer satisfaction rating is got to be good! Their service has been great!

      Monument Metals LLC

      Date: 11/28/2022

      Thanks so much for the kind words and your business, we appreciate it!

    Monument Metals LLC is BBB Accredited.

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