Complaints

This profile includes complaints for Green Health Docs LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Health Docs LLC

  304 Delaware Rd Frederick, MD 21701

• 

  Green Health Docs LLC

  2085 Bicentennial Pl Beaumont, TX 77706-2528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for which I was forced to prepay $179. The doctor did not show up to the appointment so I called customer service, was promised a refund, and then proceeded to find another service since they said they wouldn't be able to help me the rest of that day. Then, after paying a different doctor, I get a phone call from them saying "they decided to charge me anyway and give me the license" even though I'd already gone through a different service and promised a refund. I am amazed by their lack of business ethics.

  Business Response

  Date: 01/24/2023

  ***Document Attached***
  The provider sent me documentation from this client that proved they had conversed, and the patient was issued a certification. When the documentation was mentioned to the client they hung up. Client then disputed their payment. Once a payment has been disputed, I can no longer Just refund the payment.
  See Attachment/File: Chen - Copy

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The phone call I received was AFTER I was promised a refund, and the caller did not in any way disclose that this phone call was in place of that refund, nor that that 2 minute call of just asking my basic name and information "counted" as a consultation, I simply answered the phone, answered as to who I was and what the appointment had been regarding, and never disclosed that I would be receiving the certification instead of my refund, which I was promised. Furthermore, the company LIED in their response to the BBB, I did not end the call, WE SPOKE ON EMAIL about the *****, which is yet another example of their pattern of deceit and unprofessionalism.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I scheduled for a 4:00 PM PDT appointment waited for 20 minutes, the doctor never showed up, called support and was told over and over I wouldn't be allowed a refund and could only reschedule. I pre-paid for a service and was not given my service I want my refund, I don't care that I can schedule it another day I no longer wish to use your service as it is VERY clear how professionally this business is run if they force you to pre pay and then refuse to give you any sort of compensation besides a reschedule, it was supposed to be convenient for me, I prepaid so it would be, and I was told "tough luck you don't get a refund" this needs to be fixed immediately

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/11) */ The provider this patient was going to see was stuck in a snow storm. As soon as the provider got home, she started contacting all the patients. The Call Center HUB is located in MD and works off Est zone. The state this patient was scheduled for is Washington they are on PST. By the time the provider knew she was going to be late the call center was closed. I am happy to give a partial refund. After reviewing the call it appears this client asked for a refund if the provider didn't show for the rescheduled visit.

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an appointment well in advance for October 11, 2022 at 4pm. The "doctor" (Mariah ******* never showed up. The staff tried contacting her, but she wasn't answering. I had to leave to go to work (it was only supposed to be a 15 minute appointment) and Ms. Grispi called me at 4:40pm and wanted to have the consult while I was driving. I said I already rescheduled and didn't want to video call and drive. She was very rude and hung up. She called back again, mumbled something and hung up. I got a call later saying Ms. Grispi cancelled my next day appointment. She was extremely unprofessional for not showing up and she has all my medical records. I still haven't received a refund. I've attached the folllowing : z.jpg the original appointment z2.jpg the rescheduled appointment made by staff z3.jpg the cancellation by Ms. Grispi They won't answer my questions regarding the refund.

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 7, 2022/10/21) */ ***Document Attached*** Tracy ******* had a telehealth appt with Green Health Docs. These appts are no different than being in a doctor's office. It is to be expected that your appt may not be at the exact time you scheduled for and that you should allow for extra time. After 15 mins of waiting for the provider to show to the appt, Tracy ******* contacted Green Health Docs to let us know the provider was not on the appt and that she needed to go back to work. Tracy ******* was yelling and cussing at the representative and would not allow the representative to explain the situation. We contacted the provider right away. The provider contacted us right back. She explained she had encountered an emergency at the hospital she works at and would be right with Tracy *******. Due to it being an emergency, Green Health Docs was not notified right away which led to us not being able to notify Tracy *******. 30 mins after the scheduled time Tracy ******* and the provider connected. During this call it seems there were some unpleasant comments made to the provider from Tracy ******* that led to the provider deciding against certifying her. A refund request was submitted for her that evening and processed the very next morning. Management sent Tracy ******* an email apologizing on behalf of the provider along with documentation proving her refund was completed. She was very unhappy with this and did not believe her refund was processed because the money was not back in her acct. I explained to her that we cannot control processing time. I have attached email conversation with Tracy ******* and a copy of the refund receipt. Please let me know if there is anything else I can do for you. Consumer Response /* (3000, 9, 2022/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was zero cussing from me. Ms. Grispi called 40 minutes later while I was in the car. I told her it was unsafe to have video call while driving. She got irritated and said she wouldn't treat me. she then called again and was extremely unprofessional.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 24th, 2022, my wife and I made separate appointments and found out we would not qualify in Alabama due to the current laws regarding medical Marijuana we immediately canceled the appointments, and we were charged 300.00. We requested to be refunded for the full amount and have not received any confirmation or payment to our account. We tried reaching out to the company but have not succeeded yet. We now are filling complaints with the BBB and seeking legal advice as well.

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 9, 2022/09/08) */ Mr. Gilbert and his wife both made appts on August 24,2022 @1:18pm. On that same day he contacted Green Health Docs via text message letting us know he canceled his appt and wanted to know when he would receive his refund. The time of this text message was 3:25pm on the same day August 24,2022. He canceled his appt at 3:22pm. He did not call our office, only communicated via text in which he was responded to within 30 mins. (I have included this record). He was made aware that his refund request was made and that it would take a few days before seeing back in his acct. Our response back to Mr. Gilbert was at 3:53pm August 24, 2022 He did not provide his wife's name at this time. I had to contact Mr. Gilbert to get his wife's name. Both Mr. Gilbert and his wife were refunded on August 26,2022, Well within the alloted timeframe in which Mr.Gilbert was given. Mrs.Gilbert contacted Green Health Docs and was responded to as well within a timely manner. I believe Mr.Gilbert made this compliant right after canceling the appt before even allowed us time to respond. If Mr.Gilbert would have contacted our office by phone call he would gotten a quicker response. I hope that Mr and Mrs.Gilbert are happy with the outcome of this matter. Please let me know if there is anything else I can do for you.

• Initial Complaint

  Date:07/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just submitted a complaint to the Texas DPS and Compassionate Use Program about this company and one of their doctors. I was evaluated for PTSD by**** Rodney **** (a current Green Health Docs prescribing physician/employee). When I tried to refill my prescription, I learned via the dispensary that **. **** had entered my data wrong, which showed my account to be maxed for the year, when in fact I was significantly under for even the month. I have now been trying since July 1st to reach *** **** so that he can correct his mistake. Green Health Docs has stated that they have tried to reach him several times. However, he is also unresponsive to them. I have asked on two separate occasions to speak with a Green Health Docs supervisor and been told both times that the only way for a patient to speak with a supervisor is if the supervisor is emailed by a call rep and then the Supervisor will call the patient back. I have never received a call back and was left on hold yesterday for over a half-hour, then disconnected, when I told the rep I would wait until she found a supervisor to take the call. When I try to reach the doctor direct - HE IS NOT LISTED IN CURT. When I call the DPS, Compassionate Use Program to get his contact info, I'm told that if he's not in CURT, there's nothing they can do. Yet, a representative from dispensary confirmed that they are still getting new prescriptions regularly via *** ****, A VIOLATION OF TEXAS STATE LAW. A Google search for *** ****** practice provides the physical address of a Plano strip mall. When you call the two phone numbers listed, one is a trucking-transport company, the other is a dentist office who has never heard of *** ****. Three weeks into trying to refill my prescription, Green Health Docs has the legal responsibility to put me in contact with their employee - *** ****** ****, as my registered physician, per **** - yet fails to do so.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/07/18) */ Good evening. I searched our entire patient database and do not see that **. ***** is a part of our patient database here at Green Health Docs. The providers contracted by Green Health Docs may be employed by other companies or have their own practices. We would not have access to another companies' patient base. Green Health Docs employees cannot be expected to pass information from a person who is not a patient of ours, to a provider that may or may not be employed by us. Please let me know if there is anything else I can do for you. I am more than willing to assist *** ***** with whatever he needs if he would like to contact me. Jamie ***** **** ****** ******* for Green Health Docs. ***-***-****. Thank you.