Complaints

This profile includes complaints for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Window Nation, LLC has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation, LLC

  1200 Windham Pkwy Romeoville, IL 60446-1673

• 

  Window Nation Inc

  8198 Terminal Rd Lorton, VA 22079-1438

• 

  Window Nation Cincinnati

  11935 Tramway Dr Ste B Ste B Cincinnati, OH 45241-1687

  
• 

  Window Nation, LLC

  3813a Helios Way Pflugerville, TX 78660

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whole house windows were installed in April 2022. The latch on dining room window broke and I contacted customer service in May 2022 providing all necessary info and a picture. I was told i would hear from service in a few days. I heard nothing so called back in a month and was again told I would be contacted. Again NOTHING. I called again and was given the same run around. It is now September. Still no one has contacted me.. The worst customer service. Apparently once they get your money they do not service their windows. We are elderly and feel we have been taken advantge of. What recourse do I have???
  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/09/14) */
  Window Nation apologizes to our customer for any frustration they've experienced during this project. Our hope is that all customers are serviced in a timely fashion, should the need arise. Window Nation did attempt to contact this customer multiple times to discuss their complaint, however we have thus far been unsuccessful. Window Nation will continue to try to reach our customer to remedy their concerns.
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Window Nation never called us. We can be reached at ************ (home landline) or ************ (*************)or ************ (**************). Please call any of these numbers until someone is contacted.
  
  
  Business Response /* (4000, 11, 2022/09/21) */
  Window Nation was finally able to reach the customer to discuss their complaint and establish a point of contact. Window Nation's teams will be contacting the customer very soon to schedule their service appointment. We, again, appreciate our customer's patience.
  
  
  Consumer Response /* (2000, 13, 2022/09/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Our complaint was escalated and we were scheduled for service today 9/26/22. The installation manager was very nice and addressed our concerns. An upper sash window was ordered due to debris between the two panes and should arrive within about a month. He provided his card in case we do not hear anything in a timely manner.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 2 custom-made eyebrow windows August 2021, and paid half upfront. Huge delays. One window broken in their shop. One window showed up in May and it was the wrong size. They re-measured and have become completely incommunicado. SO FRUSTRATING.
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Window Nation apologizes to our customer for the delays in completing their project. We always aim to complete the project as soon as possible, so we regret the length of time this experience has taken. Window Nation is pleased to report, however, that we have an installation scheduled for our customer on September 15, 2022, at which time we hope to resolve our customer's concerns. We greatly appreciate our customer's patience.
  
  
  Consumer Response /* (3000, 7, 2022/09/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Window Nation's response is true but unsatisfying to me because there is no acknowledgement in it of their abysmal communication throughout this much-delayed project.
  
  The BBB system has worked for us since I got a call from the business within days of making this complaint.
  
  We understood that this has been an extraordinary time for manufacturing and delivery, and think that the business owed us much better information. We cannot recommend this company.
  
  
  Business Response /* (4000, 9, 2022/09/23) */
  Window Nation does acknowledge and apologize for the lack of communication prior to receiving our customer's complaint. We regret that they had a negative experience, and we are grateful that the service has been completed to their satisfaction. Window Nation hopes our customer can begin to enjoy their new home look.
  
  
  Consumer Response /* (2000, 11, 2022/09/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Window Nation to replace all the windows in our house in Villanova, PA in March of 2022. A nearly $40,000 job. The replacement windows were so sub-standard that they all need to be replaced. And the poor quality and inferior workmanship may have already created (and may be creating) additional damage to our stucco house. On four separate occasions, Window Nation's own representatives -- its original installers, initial inspector, manager/inspector, and re-measurer -- all confirmed that the windows that were originally installed, manufactured by a company called ******, were so defective that they all need to be replaced. Among many other problems, some of the windows were cracked/broken, the window slats are crooked and do not line up with one another, the windows have irremovable industrial adhesive in conspicuous places, screens are ripped and loose, more than 50% of the windows do not have window cranks, some windows do not lock, and some windows have to be force closed from the exterior of the house. We have been attempting to work with Window Nation to get our windows replaced, but we just keep getting the run around from the company. Like the TV commercial by Window Nation's competitor, Window Nation is blaming the manufacturer; the manufacturer is blaming the installer, and the installed is pointing its finger at the manufacturer. And while all the finger pointing is going on, we are left with defective windows and ongoing damage to our house as a result. We can no longer sit idly by while Window Nation fails to honor its end of the bargain. We are left with no choice but to file this BBB complaint. Next we will be filing a formal lawsuit against the company to compel it to honor its contractual commitments.
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Window Nation apologizes to our customer for the frustration they've experienced throughout their project. Our hope is that customers are satisfied with their purchase and the customer service they've experienced. Window Nation has been in contact with this customer regarding their complaint, and we are currently formulating a plan on how to proceed to resolve this for our customer. We appreciate their patience, and our teams will continue to stay in touch with the customer.
  
  
  Consumer Response /* (3000, 7, 2022/09/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is just more "lip service" from WN. They have been saying the same thing for more than six months and meanwhile we are still dealing with the mess WN has made at our house and the potential damage to our house every time it rains because the windows are sub-standard. Four times WN has inspected its own work at our house and ALL four times the WN reps have confirmed that this has been the worst project they have ever seen. We want our windows replaced with a quality product immediately.
  
  
  Business Response /* (4000, 11, 2022/09/21) */
  Window Nation is currently working on a plan to best assist our customer get a resolution for their concerns. Window Nation is committed to handling this as quickly as possible, however the customer's choice to involve legal counsel has convoluted the matter somewhat. Window Nation will follow up with the customer as we know more.

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had out windows installed July of 2021. The next spring, we were cleaning the windows and the bathroom window has hard to pull down to clean. I noticed that the window is not straight when you release the tabs. I made a call on 6-30-22 to have a service rep come out and see what need to be done. The rep stated somebody would be in touch within 5-7 days. I gave this a little bit longer because of the holiday on 7-4. Since I have not heard back, I called a 2nd time on 7-15 and was told they did see my request about the window. This rep asking if had sent any picture in and I stated No, the other rep just took my info. This rep sent an email on how to upload the picture they need from the window. That was uploaded that same day. I thought this was a great idea and would have been taken care quickly. On 7-23 I sent an email for an update on my service request. I got an email back stating allow up to 48 hours for a response. I then received an email on 7-26 that my request was escalated to the production manager. Again, no call or email from the production manager. I then sent another email on 8-3 and was told allow 48 hours for a response. Again, I have not heard back or received an email. I called a 3rd time on 8-16 to see if there was an update the rep did not have one. I was transferred to another rep and she stated she would advised the manager on the request and did not advised when I should expect a call back. MY REQUEST IS NOW GOING ON 2 MONTHS WITHOUT A RESPONSE. This has been the worst customer service I had to deal with so far.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/12) */
  Window Nation apologizes to our customer for the frustration surrounding their service appointment. We always aim to ensure our customers have their concerns resolved as quickly as possible, should they ever occur, so we regret that our customer's situation has been stalled to this point. Window Nation has contacted our customer to schedule the customer's appointment, but we unfortunately have not been able to make contact yet. We will continue to pursue our customer so that we can get them a proper resolution. Window Nation greatly appreciates their patience.

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/23/22 sale. Window install 3/28/22. Buy one,get one free, no payments or interest for 2 years was the advertisement @ the time. Bill $12,000.00 for 2 picture widows with sliders on each end, 2 small uprights & 1 large slider. Paid $2,000.00. Time of install on my inspection, saw 1 picture window cracked, 1 would not close, outside aluminum dented. Put this all in notes & talked to a representative on the phone before installers left. Got my 1st bill beginning of April from a service finance co. Constantly getting calls & e-mails from service company. Told them job is not finished, I still have a cracked $4;000.00 dollar window. Window nations called in June, told me they were coming to replace the window on a Friday at 3pm. Made sure I was home @ 2pm. No one ever showed up. Got a call a week later & was told they knocked on the door & no one answered. Then I was told they would try again on 7/17/22. Told them I would be home by 3pm. This time they called ahead & did show up,but could not find my window in the warehouse. They fixed the aluminum outside & assured me I'd get a call soon after my window was located. Salesman called after I filled out a questioner about my experience & said I would not recommend him to anyone. Also told me the 2yr. financing was not in effect yet, when I purchased the windows & to read the fiancé contract. I did not thoroughly read it @ the time (my fault) because I trusted the salesman had understood from my comments I was getting the windows at this time for that deal. I had a friend come over to make sure I was'nt missing any important info.
  Cutting this short, my window is still cracked, I'm still being sent bills & called from finance company. I've reached out to window nations told I'd receive a call back in 24hrs. Did not & that was July 23
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Window Nation apologizes to our customer for any inconvenience they've experienced during this project. We are grateful for their business, so we regret they have had any negative experience. Window Nation has scheduled an appointment at a convenient time for our customer to address their concerns, at which point we hope that our customer will be completely satisfied. Window Nation's teams will continue to follow up with our customer and will ensure their resolution. We appreciate our customer's patience and understanding.

• Initial Complaint

  Date:09/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the window company for windows, they took down all personal info, at the conclusion on the info they told me they don't my area. There is a reason they didn't ask if i was in their service area, they wanted my persona info, to sell or who knows what.
  

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Window Nation apologizes to this individual for any frustration or confusion they've experienced, however we deny that our company was taking their personal information to sell or anything of that nature. Window Nation has established markets in which our company operates and, in the course of learning about potential customers, we ask their address. Window Nation then uses that address to ensure that a potential customer is within the radius of our operations, and unfortunately this individual was not. We apologize again for any inconvenience this may have presented, however our goal was only to see if we could service a potential customer.
  
  
  Consumer Response /* (3000, 7, 2022/09/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They spent 4-5 minutes asking me personal questions, logically all the had to do was ask me one question. Where do you live to see if i was in their area of service.

• Initial Complaint

  Date:09/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called over twenty times trying to get Window Nation to complete the job they started in June 2022. Installed a Bent window and short screen, didn't cover the opening correctly. Service is really bad when it comes to correcting their mistakes. I would never recommend them.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Window Nation apologizes to our customer for any frustration they've endured during this project. Our goal is always 100% customer satisfaction, so we regret if that has not been achieved in this case. Our teams are going to the customer's home on September 13, 2022 to address the matter mentioned in this complaint, at which point we will hopefully have a clear path to a resolution for our customer. Window Nation appreciates their patience.
  
  
  Consumer Response /* (2000, 7, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Had installer come out from company problems he found were bent window,screens short,Frame was off,install was off too. Chuck the installer said he would put in for a brand new unit and take this one out. Will take four more weeks at best

• Initial Complaint

  Date:09/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a representative, Alex L***, from Window Nation come out on July 16th, 2022 and pitch a sale for windows. He did a great job, and I agreed to purchase windows for the kitchen and dining area of the home based on the price we agreed to. He came back July 19th, 2022 to pick up the deposit of $2,400. The check was cashed on July 21,2022. Almost a month after signing the contract, I was sent a change of work order request via email on August 11th, notifying me that the windows I originally ordered were no longer being manufactured. I was given the option to upgrade free of charge- I considered the change for a few weeks. I decided that I didn't want to be stuck putting higher end windows throughout the rest of the home so all the windows would match. I got sick for 2 weeks and before the end of August I notified them that I no longer wanted windows and I was going with a personal contractor. I was then notified a few days later on Monday, August 29, 2022 by the same sales man of the following " Hey ********, unfortunately they will not be refunding your deposit. If you want to continue with the project that would be great but if not, I will cancel it out for you. Just let me know. Thanks".
  
  I'd like my money refunded, as I was sold a product that is no longer available. I refuse to upgrade to a different product and be stuck with buying upgraded windows throughout the rest of the home. The company shouldn't have cashed the check without confirming that the product I ordered was still in stock. They are pressuring a customer to either loose a significant deposit for an error on their end or to be stuck with a product that the customer did not order.
  
  Your help in resolving the matter via refund is greatly appreciated.
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Window Nation apologizes to this individual for any confusion in their conversations with our sales teams or anyone else. After the customer had spoken with our leadership team, Window Nation as able to resolve the matter for them and ensure their concerns were rectified. We apologize again for any frustration or inconvenience, however we do wish them the best of luck on their home improvement.

• Initial Complaint

  Date:09/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Window Nation at the beginning of May 2022 about a window that was cracked. We had the original windows installed in November of 2018. The window was still under warranty and I was informed when I made the call that there would be a small installation charge which I agreed to. I was then transferred to a very confusing outside automated call service to prepay the installation cost. Instead of charging the correct amount it only charged a fraction of the cost since there was no direction the need to put a decimal place in. I was under the assumption that everything was taken care of and that the window would be ordered and when it arrived I would be scheduled for installation. I knew the window would take some time to be made and I patiently waited. When I didn't hear back from Window Nation in June, I called again. They couldn't seem to figure out what was going on with my window but said they would call back. No call came. I reached out again twice in July, spoke to a supervisor who said my window order was never sent to be manufactured but he informed me that it was now sent and that I should be hearing back from them in two weeks to schedule an installation. That was the end of July. It is now the beginning of September and I had to call back because I did not hear back from them. I still have a broken window, still do not know when it will be replaced, and still no answers. In my latest call, I was put on hold and was disconnected. I am very frustrated with the customer service with repairs. The sales and installation were great but the service afterwards is very lacking and unprofessional.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Window Nation apologizes to our customer for any frustration they've experienced during this project. We were waiting on parts to arrive in our warehouse to schedule a service visit. Thankfully, those have arrived and Window Nation has scheduled a service appointment on September 13, 2022 to resolve our customer's concerns. Window Nation appreciates our customer's patience.
  
  
  Consumer Response /* (2000, 7, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Window Nation has resolved the issue. The window has been replaced and the situation was resolved. My wish is the communication would be better if and when another problem arises in the future.

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of windows and doors in June 2021. They were installed Nov 2021. I had some problems with installation that they were able to fix April 2022. I decided to order the last of the windows and they were installed Aug 2022. However, June 5th I emailed my sales rep that I have oxidation on both panels of the sliding door. They came out and determined that they are in fact damaged June/22. I have called & texted many times since June. Even complaining to their resolution dept. Still Sept 1st I am waiting for the repair. All my purchases have been paid in full. I had used the finance company to utilize there no interest loan. When I purchased the 1st time I had money still available on loan. So when I purchased the next set of windows little did I know that loan was not available at those terms for this purchase. So I was charged interest for 2 mos w/o me knowing that the terms changed. I decided to pay the loan in full inJune. During one of the visits to my home a contractor broke a vase I had. He said that the office would compensate me for the lose. This was as in June 2022. With all this, they have not repaired my slider, except for the screen that was broken when installed. Have not paid me back the $330.++ interest on loan that the sales rep never informed me that terms changed. On top of all that I haven't received compensation for the vase.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Window Nation apologizes to our customer for any frustration or inconvenience they have experienced during this project. Our goal is to provide our customer's 100% satisfaction, so we will continue to work to resolve our customer's concerns as quickly as possible. Our teams do have most of the needed parts and are expecting to receive the remainder this coming week. Once received, our teams will call the customer to schedule a service appointment and ensure all other matters are resolved. Window Nation greatly appreciates our customer's patience thus far.