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Business Profile

Advertising Agencies

NEA Member Benefits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Advertising Agencies.

Complaints

This profile includes complaints for NEA Member Benefits's headquarters and its corporate-owned locations. To view all corporate locations, see

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NEA Member Benefits has 2 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving unsolicited and very misleading mailings from NEAMB. I’ve called and then tried a web chat. Unsuccessful with both (waited on the phone and left a message after a half hour but no reply). Web chat couldn't take care of the issue. I would like to be opted out of any and all unsolicited mailings. I cannot do that unless I speak to customer service. And customer service could not do it. I am uploading an image of the mailer and how misleading it is. It says on the top to pay immediately, before any information is given that this is optional. and it claims I need to act immediately, again before stating that this is an ad, not a mandatory payment for my current life insurance. But its just an advertisement for more life insurance.

      Business Response

      Date: 01/24/2024

      Hello **********************, we apologize for any inconvenience our mailings may have caused you. Our Member Advocacy Center has confirmed on /18/24 that you have been removed from all future direct mail contacts. You may receive final mailings in the next 60-90 days that may already be under way. Please do not hesitate to reach out if you require any additional assistance. Thank you

      Customer Answer

      Date: 02/04/2024

      Thank you NJEA for removing this paying member from the unsolicited and misleading mailers that you send to paying members. For any other members of this union that supports its members, feel free to open more complaints about this unethical and concerning behavior of a union thats goal is to support its members, but with these mailers, tries to take advantage of them. 

    • Initial Complaint

      Date:08/04/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1 I had a bank withdrawl from NEA Insurance. I realized that I signed up for the wrong policy. I immediately faxed them to cancel. I did receive the cancelation letter confirmation. However, not the $568.93. I have called and emailed over 20 times. EVERYTIME I hear "give it 7-10 days to process" It's been 3 months and I am not getting anywhere.

      Customer Answer

      Date: 08/23/2023

      I was actually going to email you later.  I received my payment.  I do not need further assistance from you.

      ***

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NEA through its Member Benefits division sells life and AD&D insurance. However, it provides no means for filing claims. It does not answer its phone (terminal hold) nor does it call back or return messages.

    NEA Member Benefits is NOT a BBB Accredited Business.

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