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Business Profile

Food Service Management

Sodexo Management, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Service Management.

Complaints

This profile includes complaints for Sodexo Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sodexo Management, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sodexo Inreach owe's me $5.00 I have called them on so many occassions explaining to them I dont have a credit card for them to issue me a refund. I ask them to just send me a check in the amount of $5.00. They tell me they dont give out checks. I told them I do Not have a card of any kind they informed me i wont be able to get my money.PLEASE SEND ME MY MONEY. Or I will contact the cfpb next

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued $300 worth ($150+2@$75) of **** gift cards by a program administered by Sodexo. The cards had an expiration date in September 2024. I have tried to use the cards this month and been told the app program was shut down by Sodexo and the **** gift cards are no longer valid. I was not notified of this program change for any opportunity to claim my funds. I am seeking reimbursement for the $300 of value I am owed. Photos of two of the three cards attached.

    • Initial Complaint

      Date:07/17/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business manages food vending machines. I had to try and get a refund because an item did not dispense yet I got charged for it. This was on 6-12-24. I have had to call the number they provide 6 times so far, and use the barcode to scan and fill out a form 2 times. Every time they say they will look into the matter and to wait up to 72 hours for the refund, and the refund never happens.

      Customer Answer

      Date: 08/19/2024

      I did finally receive my refund from the company after making many calls. I would still like it to be known to the world that they are not good at giving refunds.

    • Initial Complaint

      Date:02/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is to inform you that the Vending Machines located at *** ******* Dock (*** ******* ***- Seattle, WA) has had issues with delivering products from the Beverage Vending Machine located inside the terminal and items have gotten stuck or internet is unstable which has happened to me and it has stolen money and NO Product is delivered. Here are the past transactions that I have had where their machine was responsible for issues. Debit Card Used: Financial Institution: ***** ***** Type of Card Used: Debit Card Card #: **************** Date: 09/09/2021 ($3.50), 10/20/2021 ($2.25), 10/21/2021 ($3.50), 11/01/2021 ($3.50), 11/02/2021 ($2.75), 01/06/2022 ($2.25), 05/02/2022 ($2.25), 05/02/2022 ($3.50), 05/02/2022 ($2.25), 05/02/2022 ($3.50), 05/06/2022 ($2.25), 05/16/2022 ($2.00), 06/30/2022 ($1.75), 07/07/2022 ($3.50) 08/01/2022 ($3.50), 10/27/2022 ($3.50), 12/23/2022 ($3.50), 02/08/2023 ($3.50) If you have any questions, comments, and/or concerns please feel free to reach me directly at ************ or via email. 

    Sodexo Management, Inc. is NOT a BBB Accredited Business.

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