Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve received a response on ****** regarding my complaints, ending with being informed that my security deposit has been immediately mailed to me two days later after my initial attempt to collect deposit . That day was 12/04/23 two days later was 12/6/23 , I haven’t yet received any mail from Them with my deposit. I reached out via email asking for verification of when exactly and what address was the funds mailed to. I haven’t received any response.

  

  Business Response

  Date: 12/20/2023

  Greetings, ******, 

  
  I need to know why you removed my ****** review and left another one on the BBB. As you mentioned in your previous email, I would appreciate a clear explanation for this action.
  
  
  "Greetings, 
  I’ve noticed you mentioned you mailed my deposit check, please confirm when and what address you’ve sent it to. Also, you ask me why I stayed at the residence for a little over a year. My lease was a year and the property where I now live took a bit to ready which I’ve previously informed you in email exchange. Far as rental reference I don’t need 1 thanks, I have the video of Mr. **** expressing how well of tenants my children and I were and how pleased he was in how we left his property I believe I sent it to you. I also have pictures and videos of all of my claims and I did mention I did hire pest control to assist and I still have documentation stating the findings. Also, of the snakes and the neighbors mentioning about previous rat problems.However, was being pro active for the time being until me and my children can happily find a better rental to reside. My daughter is 18 and will in fact be 19 on 12/17/23. Thank you for response I’d love to reconsider removing my review and part ways on better note considering that I fully understand that we’re human and progress doesn’t come from perfection. I’m sure your honorable woman who’s business was built and thrive off of great morals , strong value and integrity. If you shall need to reach me you may reply here or call ********** 
  
  
  Respectfully,
  ****** * ********

  
  I understand that you faced several challenges during your lease term, and I would like to express my sincere apologies for any inconvenience caused. I appreciate your feedback and would like to clarify a few points. While I understand your confusion about the many issues, it is my belief that you have been made aware that the owner is responsible for all maintenance repairs, as I have reiterated several times. I acknowledge that you were disappointed when you came to my office earlier than the expected appointment time because you were waiting for the check to clear. However, the check had to be provided by the owner, and it can take a few days to clear. I'm sorry that the events didn't go as expected, and I understand that you left a review as a result. As a property manager, I always strive to ensure clear communication with all tenants. I appreciate your patience and understanding in this matter. As a business owner, integrity is of utmost importance to me, and I would like to assure you that I will always act in your best interest. Finally, I'm delighted to inform you that the security deposit check has now been cleared and cashed, and I hope this will be of great help to you.
  
  
  Thank you for leaving a review & Have a Happy Holiday Season. 

  Customer Answer

  Date: 12/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This is not an appropriate effort. I can’t remove a ****** review, I can only update my own review on ****** , which I did once I added photos which is supporting documentation indicating that you had staff write a fake review 
  
  
  
  Sincerely,
  
  
  
  ****** *******