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Business Profile

Used Car Dealers

King Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from them June 21, 2022 and I had problems with the car just to make a long story short 2023 October 23. I was in a car accident. The car was a total loss they get praised my insurance company. My insurance company sent them a check gap sent them a check and they didnt cancel my contract to go to the lender company which Is flagship credit the guy named ******* ******** and Ive been calling for a long time so they can send a check over to us to pay all the remaining balance of the Car the Supervisor, manager name ***** and Diva Is the one that supposed to have the situation? you will have to get in contact with ******* ******** at flagship *************** Please give him a call. He knows everything is going on with this issue that they were not giving me the remaining other money.

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to purchase a vehicle from King Motors on a Friday and they told me the car would be ready on the following Tuesday due to a head light being out. They informed me on Tuesday that the car was not ready and to come get it the following day. I returned to the dealership and asked can I do a test drive and drove the car not even 1 mile and the car shut down on me and would not start. I have not signed a contract for the vehicle and they are telling me that the sale is final for a vehicle that is a lemon. I do not feel comfortable purchasing from this car dealership and ask that they return my funds or buy the car back from me as it is not in working condition.

    Business Response

    Date: 05/25/2023

    Mr. ******* was provided a loaner car while all necessary issues and concerns were remedied to his satisfaction. Mr. ******* was pleased with the outcome and continued with the purchase of the vehicle.

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was provided a temporary registration but the car is registered in Maryland, I live in Pennsylvania. My state will not allow me to get the car inspected until they transfer the title from MD to PA. Every time I call they tell me they don't do that and will NOT do it! I get the run around and unprofessionalism every time I try to contact them, they transfer my call from person to person and refuse to resolve this very simple issue. They lied on the paperwork how much I paid, so there's no telling if the car is legit...why else would they withhold the title? I have been attempting to get this from them for the last 3.5 months.

    Business Response

    Date: 12/23/2022

    Business Response /* (1000, 24, 2022/12/23) */
    Ms. Martinez has been advised on several occasions that here tags are here at the dealership waiting for her to pick them up. Her vehicle has, in fact, been registered and titled in Pennsylvania. She received temporary tags and registration from the State of Maryland, as this is where the vehicle was purchased and the transfer process needed to be completed. She was called two weeks after purchasing the vehicle and informed her tags were ready for pick-up.


    Consumer Response /* (3000, 26, 2023/01/02) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Hello,

    I was provided temporary tags in Maryland which were denied in PA, I was told the car needed to be registered in my state. When I requested the PA registration from King Motors I was given excuses. I was NEVER told I could pick up any registration or other paperwork for the vehicle. I live 2 hours away and have requested action for many months, I get hung up on, called names, and threatened. The owner of King Motors said the only way I will get my paperwork (this was a week before my complaint) is if I take down my complaint with the BBB. This place has been flagged for being fraudulent by many people and I am currently dealing with a lawyer on the matter. I am not going to deal with the lies and deception. I think it speaks volumes that they took over a month to respond to even your company and now want to play these games. I have a witness from one of the places I took the car to 1.5 months after it was purchased, who engaged in a conversation with Shaf that I needed a registration for my state...Shaf argued with the man that they should be able to use the temporary MD registration, not once did he say, you're having a hard time let me get you something for your state. No, I have to waste all my time complaining to get any action from this company. Not only that they keep calling my daughter to make their threats instead of me, probably because she's young and easily rattled. The car is in my name and if they have anything further to say it needs to go to my lawyer, the one whom they were very nasty to as well!


    Thank you,

    Christina ********

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle from king motors in spring of 2021, it was a 2016 Acura tlx. I purchased GAP and a extended warranty with them. I recently traded the vehicle in July of 2022 and was advised that I was due a refund from the dealer. I went to king motors to start refund process in July and have been back to inquire about the refund three times and not have received it or a an update.

    Business Response

    Date: 12/23/2022

    Business Response /* (1000, 25, 2022/12/23) */
    King Motors does not give monies/refunds directly back to customers. All companies must be paid. Finance company and/or Gap/Warranty companies are responsible for providing refunds to the customer, not selling dealers. Please contact your Finance Company for any refunds due.

  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a suv from kings motors less them 30 days ago and the 2 Nd day the engine light came on so I went back and they kept telling me it's nothing it's already fixed and I'll be ok they never fix the problem the engine racing and transmission jumping it had bad brake all around vehicle need oil change they kept saying it didn't I didn't get my hard tags he said he holding them until I give him 2000 more dollars I gave him 2000 already he got money from finance company they lie about everything this company is a scam and I'm getting lawyer to get my money back

    Business Response

    Date: 01/02/2023

    Business Response /* (1000, 25, 2023/01/02) */
    Work was done on vehicle with no charge to Customer. However, the customer had driven the vehicle more than 10K miles with-in 30 days by doing Uber/Lyft and messed up the transmission. We fixed the transmission on the vehicle at no cost to the customer. There was also NO balance owed by customer and tags were given to customer as soon as they were processed by Motor Vehicles. Customer is Bi-polar. All paperwork is in black and white.

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