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Business Profile

Internet Services

Future Broadband

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company for weeks to fix my interrupted service but they have never shown up and they always promised to call back and they never call me back. I just want to end my service with them and they won't come and get their equipment. I just want to end my service with them

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacting this business several times for weeks and asking to end my service with them and they will tell me that someone will get back to me about coming out to disconnect my equipment and they refuse to contact me back.

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for the top package for service and they are scamming me by my even giving me the service of the lowest package its super slow, and customer support is non existing

    Business Response

    Date: 03/27/2024

    Dear ***** ******,
    We are reaching out in response to the complaint filed with the Better Business Bureau regarding your experience with our internet service. First and foremost, we want to express our sincerest apologies for any inconvenience you have encountered. Our goal is to provide reliable, high-speed internet service to all our customers, and it's clear we have fallen short in your case. After reviewing your account and the details of your complaint, we would like to provide some insights and the steps we are taking to resolve this issue.
    Upon investigation, we identified a Radio Frequency (**) issue that has been negatively impacting the wireless signal between your location and our nearest tower. This type of problem can indeed result in slower internet speeds and connectivity issues. We understand how frustrating this can be, especially when expecting the high-quality service associated with our top package.
    We also noted that the data usage on your account is significantly higher than average, with nearly 1 terabyte of traffic in the past 14 days. This high level of activity demonstrates that your connection is actively being used, but it may also indicate that the current issues have not completely prevented access to internet services. Nonetheless, we recognize that the quality of this service has not met your expectations.
    Regarding the router, our records show that the device you are using was provided by yourself and is from a vendor known to have compatibility issues with our network. This could further contribute to the problems you've been experiencing. We always strive to ensure compatibility with a wide range of equipment, but unfortunately, some devices may not perform optimally with our service.
    We want to make things right. A senior ***************** Representative (***) has already reached out to you this morning to begin addressing these issues. Our team is committed to working closely with you to resolve the ** signal issue, assess the performance of your current router, and explore all possible solutions to enhance your service quality. We will keep you updated throughout this process and ensure that the service you receive aligns with the expectations set by your subscription level.
    Your satisfaction is paramount to us, and we appreciate the opportunity to rectify this situation. Should you have any further concerns or if there is anything specific you would like us to address, please do not hesitate to contact us directly at *********************************** The *** you spoke to this morning will be reaching out either later today or tomorrow morning to share more information with you and will provide you with his direct office line so you may keep in contact with him about this issue.
    Thank you for bringing this matter to our attention. We are committed to providing you with the quality service you deserve and look forward to resolving this matter to your satisfaction.
    Sincerely,
    The Future Broadband Team

Future Broadband is NOT a BBB Accredited Business.

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