Complaints

This profile includes complaints for Frontline Pest Control & Lawn Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frontline Pest Control & Lawn Service

  3921 Vero Rd, Suite B Halethorpe, MD 21227-1564

  
• 

  Frontline Pest Control

  500 Wilson Pike Cir Ste 204 Brentwood, TN 37027

• 

  Frontline Pest Control & Lawn Service

  63 W University Pkwy Orem, UT 84058-7333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter serves as formal notice that my service contract with Frontline Pest Control was canceled in January 2025. At the time of cancellation, no termination fee was mentioned, discussed, or agreed upon in writing or verbally. I have retained all records confirming the cancellation.Despite this, on or around two weeks ago, a representative from Frontline Pest Control arrived at my home and conducted a treatment without my request, consent, or authorization. I called your office following the incident and was told directly that my account was, in fact, canceled.This unauthorized service constitutes both a trespass and a potential violation of consumer protection laws under Tennessee and federal statutes. I am preparing to pursue legal action against your company.Please consider this your final notice to:1.Cease and desist all activity involving my property.2.Confirm in writing that no balance is due or owed.3.Acknowledge the error in dispatching a technician after the account was canceled.Failure to respond appropriately will result in formal complaints to the **********************************, the ************************, and the ************************************, in addition to legal action.Tennessee Consumer Protection Act (****) Tenn. Code ***. ********* et seq.Prohibits unfair or deceptive acts or practices in the conduct of any trade or commerce.Unauthorized service after cancellation may violate 47-18-104(b)(27): causing confusion or misunderstanding as to rights or obligations under a contract.******** to Real Property (Common ******** Case Law)Entering or remaining on property without consent is a trespass.******* v. Estate of ********* 146 S.W.3d 48 (Tenn. 2004): Intentional entry onto land is sufficient for liability.FTC Act 5 15 U.S.C. 45 Engaging in deceptive business practices, including providing services after cancellation and attempting to charge for them, may constitute a violation.

  

  Business Response

  Date: 06/24/2025

  The matter has been handled directly and resolved with the customer.

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disgusted with the business practices and predatory like behavior of Frontline Pest Control services. They not only harass you on the phone, but when you cancel your service they show up anyway. Even with a contract, their sales people still show up on your doorstep to attempt to sell. I have more bugs and spiders than I did before I used their services. Their service tech was here for less than 15 minutes spraying my house, they will not service the inside of my home, and I have more spiders and bugs than I did before I started. I spoke with a manager who, in threatening language, warned me of an insane cancellation fee if I cancelled my contract even though they admit fault for showing up and scaring my child who was home alone even after they were told not to show up. Even after being told repeatedly I was not happy with their service. I am going to be shopping around for an attorney to get out of this bogus contract and maybe even sue for previous payments. This is a disgusting company. I also have contacted the media.

  

  Business Response

  Date: 06/06/2025

  Resolved the issue directly with consumer. 

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was calling around to find pest control for my yard. Talked to frontline and another company. Decided to go with the other company.
  
  All of a sudden I got a text message and calls saying I owe frontline money for services I never got from them nor did I sign any contracts. I sent an email to the company because I thought it was a scam using their company logo because I was so shocked on why they would try to charge me. Never heard back about my email but now getting calls and text on a regular bases about needing to pay this outstanding bill. I have no idea what is happening but it very much feels unethical.

  

  Business Response

  Date: 12/20/2024

  We have reached out to the customer and resolved the issue. 

• Initial Complaint

  Date:12/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company that I hired for their pest control services, in this case to eliminate cockroaches and fleas from my house. I paid a little over $209 as an initial payment for the first treatment and a 1-year contract for $59 a month. We have a lot of fleas and yesterday, Friday, November 1st, was the appointment for the second treatment. We are people who don't have much time and yesterday I had to miss work to wait for the technician at home who would arrive between 12:00 and 5:00 PM. The technician arrived around 2:00 PM but he didn't have the product to treat the fleas because they told him that they only came to treat the cockroaches and not the fleas, which for now is what I am most interested in, because they are biting my small children. I called the office and spoke to the manager to complain and ask that we terminate the contract because I am looking at other options. He flatly refused and told me that he would charge me a contract termination fee that would be around $300. which I don't agree with because they are the ones who failed to do their job. He offered to come treat the fleas another day, but I am very upset because I had to miss work just to wait for them and I couldn't do the job. I am not asking for a refund. I just want them to end the contract. I don't want to pay them more for being IRRESPONSIBLE. I hope you understand my complaint and can help me please.

  

  Business Response

  Date: 12/20/2024

  We have reached out to the customer and waived all fees, the issue has been resolved. 

  Customer Answer

  Date: 01/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***** *****

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After useing this company for several years I decided I no longer needed their services.I cancelled them on October 30,2024,Never signed any contract but now they want a 300 dollar cancellation fee.I’m 80 years old and I simply do not need this kind of harassment and loss of my money

  

  Business Response

  Date: 11/15/2024

  We are working with the customer directly to resolve this matter.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Frontline Pest Control on 7.9.24 specifically to remove a wasps nest that was too high up for a non-professional to reach. I informed Frontline that the wasps nest was 30 feet or so up over a third floor window. Frontline rep (Dante) came this morning, 7.10.24 and said the wasps nest was "pretty high up," they "are not allowed" to use ladders, and his pole did not reach that high.
  
  About 10 minutes later, Dante said he could not perform the service I called about, even though I had specified the location of the nest prior to setting up the service appointment. I called Frontline's main number to request a full refund. The phone rep said she could cancel the contract for future services but nor for the initial charge. I asked to speak with someone else. I was required to recount the facts and refund request to "Isaac." Isaac was reading from a script (with the sound of other operators in the background).
  
  Isaac said he was not able to authorize a refund even though Frontline did not remove the wasps nest, which is the reason I called them in the first place. He said he could request but not guarantee a refund for the initial charge. I asked Isaac to speak with a supervisor and he said there was no person or contact information he could give me.
  
  This is such a scam with teams of phone reps selling required contracts people don't want, and withholding appropriate refunds. Frontline appears to be engaged in systematic, unlawful and deceptive consumer fraud conduct.
  
  Notably, Frontline advertises and markets that it is "BBB Accredited," which appears to be a false claim. According to your website, Frontline Pest Control is not BBB Accredited.
  
  I would like to resolve this promptly and informally. I am deeply concerned that Frontline is a huge marketing scam employing hundreds of uninformed phone reps.
  
  I would appreciate your help sorting this out. Thank you.

  

  Business Response

  Date: 07/16/2024

  This issue has been resolved with the customer.

  A full refund was issued on 7/10/2024.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/24 a Frontline Pest Professional Salesman came to my home. He identified that others in the neighborhood had ant problems and that they could take care of that issue and spiders etc. He noted the product they use is safe around pets and kids. He stated with their service the would inspect the base of the house and fill any cracks, they would spray the base of the house and would return every 3 months to reapply the treatment. He stated that as an extra benefit they would treat the yard. When they came They did not address small cracks where ants were entering, they said they only treat 5 feet from the house and was told if any problems call. Within a month the ants showed up in a window where we never had problems. We called and they came out told us it was a birds nest on the gutter put some stuff in the window and left without looking at the base of the house. When he left we looked and couldn't find any nest but did find a number of trails going into small cracks. They locked me into a years contract and have failed to address the any problem. We paid $100 up front and $59 a month for a service which lied to us about what they would do and have not addressed our Ant problems. Further trying to call them today I get disconnected after a few minutes.

  

  Business Response

  Date: 07/22/2024

  We are working directly with the consumer to resolve this issue.

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a private HOA community that has large, posted signs that clearly state we do not allow solicitation and that we are a private community and we own the roads, which we consider anyone not living in our community to be trespassing if they are driving through our streets as well as selling products to private residents.
  This company has been sent letters asking them to discontinue entering into our community, residents inform these sales people to go away and these salespeople are trespassing. We have called this company on 2 occasions to inform them of this issue and we are asking that this company cease from entering into our community and that if they again fail to do so, we will file a trespassing lawsuit against this company with our attorney.
  Thank you for your assistance in helping us resolve this matter.

  

  Business Response

  Date: 06/28/2024

  We take these complaints seriously. The contact information provided is not valid, if concern still exist we want to resolve it. Please, contact us directly if there is still a concern at ###-###-####. Thank you, Melissa Frontline Pest Control.

  Customer Answer

  Date: 07/08/2024

  This letter was received today, July 8, 2024. We received a denial of this company trespassing within community, which is the 2nd issue with this company and for them to state that our information is invalid or unknown is simply a way to have them ignore this complaint. 

  ** *** *** *** *** ******** ****** **** *** * ******** ****** * ******* ******** * ***** *** *** *** ***** ******* ** ****** **** ********* *******

   

   

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel service via email. I was told the account has to be cancelled via phone. I called and after I told them I want to cancel the account I was told no one is available. I have been trying to cancel this account for a while and I keep getting charged and the runaround. I want to pay what is owed and close the account.

  

  Business Response

  Date: 04/26/2024

  We are sorry for any miscommunication or inconvenience for Miss *******-***** regarding our services. We have cancelled all of her subscriptions and there is no balance due on her account. 

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst pest company ever you can never get them on the phone - they never treat inside your home unless you call them ahead and request and then they still don’t come inside - past visit they treated outside and defaced my property I have emailed pictures and requested them to come back and clean and have heard nothing back also getting these individuals on the phone is impossible . Please help I feel they should refund this months service charge and cancel my account with no early termination fee

  

  Business Response

  Date: 06/28/2024

  We have resolved this complaint directly with the consumer.

  

  Business Response

  Date: 06/28/2024

  We have resolved this complaint directly with the consumer.