Complaints
This profile includes complaints for Frontline Pest Control & Lawn Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does NOT provide a cancellation option. I was trying to cancel service, and am in a loop that horrible.
Business Response
Date: 06/28/2024
This complaint has been resolved directly with the consumer.Customer Answer
Date: 07/24/2024
The company did finally cancel the service. Although I would not recommend this company to anyone, the issue I had was resolved.Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 28th a charge from Frontline Exterminating was processing in my bank account for $139. I was surprised to see this charge on my account as I have not had their services in 2 years so I called the following business day. On December 29th, I called customer ********************** and was told charge was in error. The customer ********************** agent asked me to send a screenshot of the charge in question. He sent me a text message so that I could attach a screenshot to him of the charge on my bank account. He verified that I haven't been a customer for 2 years and isn't sure why this charge was charged to my account and that a credit on my account for $139 will take place in 5-7 days.I waited until today, January 9th 2023 to call Frontline as to why I haven't received my credit of $139. I spoke with a rude manager named *******, saying they didn't charge my account and to call my bank to resolve the issue. I asked why call my bank as the charge was from Frontline not my bank. I told her I'd contact a lawyer if the money wasn't credited back to my account. She said it wasn't her problem and quickly told me she was hanging up and she did. I called back to speak to a different manager or corporate manager and the associate said she was the only manager and that ******* was unavailable. Problem unresolved with Frontline. Who has my money? How can a business just go in to your bank account and take money that is not theirs to take. I want my money back!Business Response
Date: 01/13/2023
We have tried to reach out several time to discuss the situation further, but have been unsuccessful reaching them. The charge was refunded. The issue has been resolved.Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Frontline ***** ******* Alex ****** came to my house on Friday Aug 5, 2022. Presented frontlines products and ability to treat our home. I explain to Alex, I would discuss all of this information with my wife and I would get back with him. After discussing the services and pricing with my wife, I contacted Alex, who almost immediately came over with a service agreement/contract on Saturday Aug 6, 2022. That service agreement specifically laid out the charges of $60 initial for mosquito treatment and $69 initial for pest treatment. Additionally and that tech would spray/treat underneath the decks.
The tech had to reschedule there appt to come out to the house. However when the tech did arrive he did a crappy job during the treatment, and did not treat under the decks or the full yard as Alex the **** ******* said it would.
Furthermore following the treat on Aug 10th Frontline charged $60 for mosquito treatment and $129 for pest treatment. I called Alex who said he would contact the office to inquire why I was over charged, especially when I have a contract. We have not received a response from the company or Alex and no longer wish to do business with this company, especially a company that overcharges it customers and refuses to correct their mistake. They clearly overcharged us and were made aware and the problem and have not corrected it. I am not filing through my credit card company and waiting for a response. Additionally, I called and spoke with the office and they informed me, I would again have to speak to Alex. The lady in the office now informed me we are now going to be charges cancelation/termination fees. Our family doesn't want to conduct business with a company that overcharges it clients and doesn't do the work promised/written in the contract .Business Response
Date: 09/30/2022
Business Response /* (1000, 5, 2022/08/25) */
We have reached out to the consumer and resolved the complaint.
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