We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Brothers Services Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Brothers Services Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brothers Services Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.18

    Average of 22 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Bob W

      Date: 11/28/2022

      We are very pleased with the work Brothers did for us, installing a new roof. The sales representative was very patient with our questions and explained every aspect of the work clearly. The work crew arrived promptly as promised, the project manager was very friendly and helpful, the work was completed very quickly and the work crew did a great job cleaning up our yard when they were done.

    • Gilbert G

      Date: 09/30/2022

      Hired Brothers Services to install a new shower and bath, and a new floor in my small townhouse bathroom. They also were hired to install a vanity and medicine cabinet which I purchased myself. I paid Brothers $18,000 for this day and a half job. The vanity and medicine cabinet were both ok'd for condition and installation by Brothers when the pieces were delivered to my home a month prior to installation. At the time of installation, the vanity was found to be too large for my small bathroom (dimensions were approved a month earlier by Brothers at time of purchase). During installation of the medicine cabinet, I was called into the bathroom to be shown that the medicine cabinet had been chipped. I was now beyond the date in which the manufacturer would accept a return. Brothers Services would take not take responsibly for the damage to the cabinet. Fortunately, I had held back $500, the price of a new medicine cabinet. Also, I had to have Brothers return to fix a leaking bathtub faucet. Nor, did they caulk around my toilet. Unfortunately, I cannot recommend Brothers Services.

      Brothers Services Company

      Date: 10/07/2022

      We have received this feedback and review and we offer the following as a response.

      This project included two items that were supplied by the customer; a medicine cabinet and a vanity. As indicated by Mr. F*****, we had approved the vanity size in error. Once that error was discovered Mr. F***** was able to exchange the too large vanity for the proper size quite quickly.

      The medicine cabinet was inspected by Brothers, the installers, and Mr. F***** before installation and no defects were discovered. It is important to note that the medicine cabinet had a blue "protective" film covering most of the cabinet. Once installed the "protective" film was removed only to discover a small defect. Mr. F***** seemed to think that we should have seen the defect through the "protective" film, but none of us did, Brothers, the installer, or Mr. F*****. Mr. F***** tried to contact the company he ordered the medicine cabinet from to no avail. In an effort to help Mr. F***** we took on the task of contacting the company on Mr. F*****'s behalf only to find that the defect warranty that came with the medicine cabinet that Mr. F***** purchased was only a 5-day warranty.

      Despite the fact that we did not order, supply, receive, or damage the medicine cabinet, we still issued a credit to Mr. F***** to help him cover the cost of replacing the damaged item.

      While our goal is always 100% customer satisfaction and it saddens us that Mr. F***** is not satisfied with his experience, we are confident that despite the circumstances outside of our control while installing Mr. F*****'s bathroom, that we treated Mr. F***** like he was family and his property like it were our own.

    Brothers Services Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.