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Business Profile

Logistics

Tforce Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Christmas gift from this site called ************* and paid for expedited shipping on Wednesday 12/11/2024 I never received the package .. It was suppose to be delivered through TFORCE Ive checked the website multiple times to find no update all of a sudden when I asked the Shipper for a refund, literally 30 mins later somebody on TFORCE side back tracked the dates lying saying my package was delivered on the 12/12/24 . I have the screen shot of the Fraudulent activity In the screen shot it shows the original update saying my packages was received at the delivery facility on 12/14/24.. so how is it possible for it to be delivered on 12/12/24 if it was scanned and received TO THE **** HOUSE FACILITY on 12/14/24 in ****** MD The customer service center is UNPROFESSIONAL telling me to keep calling back every 24 because they will have update but there is no update

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered vitamins needed due to my cancer treatment and Tforce logistics has been holding them locally since 12/3 and won't deliver them or give me an update on when they will be delivered.

  • Initial Complaint

    Date:12/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a order from ************** scheduled for delivery Monday 12/2 then it was delayed until Wednesday 12/4 then delayed until Friday 12/6 then delayed until Saturday 12/7 now after calling Tforce my package will be on the truck Monday? This is ridiculous and going off the reviews it seems a lot of packages are not getting delivered. Seems like a scam

  • Initial Complaint

    Date:11/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase through a company (******** *****) they sent the package through TForce Logistics.

    The package never arrived. They said they attempted to deliver the package, but did not actually do so (on 11/4).

    I have called them everyday since the 6th to try to understand where my package was. They continued to tell me they were escalating the claim and that someone would call me in 24 hours. The call never happened. There was never a supervisor available.

    Then today (11/10) they said they delivered the package. When I called they said they don’t know where the package was actually delivered to - that the driver didn’t put a picture where they dropped it off at. They then, again said that they have to escalate the claim.

    Now my package is lost.

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from **** of fifth and purchased ********* ******* shoes for a total of $334.95 on April 12, 2023. My item was allegedly delivered on April 18th,2023 around 6 pm by Tforce logistics. My husband and I were home during that time and did not receive the package. We went to our concierge, we checked the hub, we checked the mail room, and did not locate the package. I called Tforce next day and they claimed to have proof of delivery. The proof of delivery was not my apartment. I am making a complaint against the courier Tforce freight! I want my package or my refund!

  • Initial Complaint

    Date:03/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    I am reporting Tforce and **** *** *****. I purchased a bracelet from **** *** ***** order # ********* However, Tforce has stated they delivered it on 2/13/2023. I quickly reached out to TForce and notified them that I did not receive the package and I would like picture proof of delivery- they sent me a picture of a door that is not mines. I sent them a email with pictures of my actual home and also called *** 5th and reported to them as well. I have created 3 claims with *** **** and they continue to not approve my claim (even with pictures proof of what my actual home looks like) They state they are NOT approving my claim due to Tforce stating it’s delivered. I have asked Tforce to adjust the delivery status- yet, they are not helping either. I am not responsible with a purchase of a bracelet that is no where to be found but Saks and Tforce are not helping with resolving

    Tforce tracking number ******************

    I am providing picture of my home that shows 6020, and picture of Tforce “delivery confirmation” also picture of my constant communication with Saks

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30, 2022, I ordered a coat from www.saksoff5th.com for a total of $312.69. On 12/8/22, the coat had not arrived and I reached out to TForce Logistics, the shipping company listed regarding shipment #T10000849189863813. The company indicated that there was a delay and that my coat would be delivered in a few days. On 12/19/22, the coat was still not delivered. At that time I reached out to Saks Off 5th to inquire about next steps. I was told that the coat was likely lost in transit and I would hear back about next steps within **** days. On 12/23/22, I received emails from Saks Off 5th and TForce Logistics indicating that the package had been delivered. I was working from home on that date and went outside to check for the package immediately upon receipt of the emails; however, there was no package delivered. I checked our security cameras and there were no delivery persons on our property at the time of the stated delivery. I checked with our neighbors and our package was not delivered to any of them. Within the hour of receiving the confirmation email, I reached out to both Saks off 5th and TForce Logistics to alert them of the inaccurate delivery confirmation. As of today 12/28/22, TForce has not been able to provide proof of delivery and **** Off 5th refuses to refund the money paid for an item that I have never received.

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TForce logistics failed to deliver my package that was ordered from SAKS. I have reached out to the business on multiple occasions and they have ignored me trying to get this resolved. The driver never delivered my 350 dollar bottle of Bacarat Rougue 540. I even provided the proof from survelliance camera footage. Driver took some random picture Of the sky. I am humbly requesting my money and an apology.
    SAKSXXXXXX track of number from TForce logistics

Tforce Logistics is NOT a BBB Accredited Business.

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