Complaints

This profile includes complaints for Music & Arts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Music & Arts has 66 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Music & Arts

  7550 Teague Rd Ste 115 Hanover, MD 21076

  
• 

  Music and Arts Center

  762 Rt 17 N. Paramus, NJ 07652

• 

  Music and Arts

  1388 Chain Bridge Rd McLean, VA 22101-3904

• 

  Music & Arts Center

  12274 Rockville Pike Ste K Rockville, MD 20852-5600

• 

  Music & Arts Center

  19721 Frederick Rd Germantown, MD 20876-1337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Music & Arts is doing predatory practices. The charge on 29 September by Music & Arts was not authorized. They charged (early) for what would have been additional music lessons for my 5 year old son that would have started on 19 October. I have cancelled the lessons prior to 19 October's start date - and did not authorize the renewal of the lessons by Music & Arts. I have contacted them but not heard back about the cancellations and their need to refund me the full $168.00. Again, they charged on 29 Sept for something that wasn't going to go into effect until 19 October and I have cancelled it.
  
  Attempts to call Music & Arts via their national telephone number says "they cannot handle it via a phone line" which is ridiculous and predatory. Especially because the national phone line calls attempting to pursue the bill. If they're going to call to pursue the bill, then they (Music & Arts) and/to Credit America - should be able to resolve the issue on the phone too.
  
  As already confirmed in writing and then verbally confirmed TWICE with an in-store representative of Music & Arts in Oakton.
  
  Of note - originally we had to wait an additional 2 weeks after the scheduled start of this because the Teacher we signed-up for wasn't available at that store even though the website showed they were available. There should not be a renewal of any more lessons and if you have attempted to renew them then they should be refunded in full. Again, originally we had to wait an additional 2 weeks after the scheduled start of this because the Teacher we signed-up for wasn't available at that store even though the website showed they were available. This means that Wednesday, 12 October was our 4th lesson. There should not have been a renewal of any more lessons and if you have attempted to renew them then they should be refunded in full. Please cancel after 12 October which will be our last (4th) lesson.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 7, 2022/12/16) */
  Dear **********,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your lessons. I can confirm you have been refunded a total of $519.00 to your credit card ending ****, $336.00 on 12/15/22 and $183.00 will be refunded on 12/19/22. Please allow 3-5 business days for the refund to post to your account.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business charged me for 128.00 in music lessons that did not occur. My son had not been there since June of 2022 and they charged the lessons in November 2022. I actually had a 66.00 dollar credit that was never refunded to me as well. I called the business and they said they have a new computer system and could not refund me the money to call customer service customer service told me they could not refund me the money the store had to. I told the store that and they laughed and said no they cannot refund me the money customer service has to. I spoke with the manager John and he told me he was going to issue me a refund seven days ago and I have not seen it. I called my bank and nothing is pending. This is awful. I'm a single mom and I should charge them for over draft fees. Thank you for your help and time.
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 7, 2022/12/15) */
  Dear ***************,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your lessons. I can confirm you were refunded $128.00 to your credit card ending **** on 11/29/22. Refunds take 3-5 business days to post to your account. No additional refund is due at this time.
  
  If you have any additional questions or concerns please feel free to contact the store directly.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer #***********
  We rented a string bass when my son was in 4th grade. Per usual, in 7th grade, he was due to a size upgrade, which happened this summer. When they upgraded the bass, they did not swap out the bow. My son was assigned a German bow to play on. I let the representative know and he said he would drop it off. He never dropped it off. I have contacted the company and our representative numerous times since the instrument was upgraded this summer and the representative again said he would drop off the bow and he has not. When I spoke with him again today `12/2 he said the company has still not shipped him the bow to give to us. On November 16, he said "Hi ********, Thanks for your patience so far on this - I am getting the correct bow shipped to me in Walpole. I'll keep you posted Have a good day!" When I spoke to John today 12/2 he said his company has not shipped and does not have it. I paid in full for the bass and the bow and I still do not have the correct bow so the instrument is just sitting here!
  

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 7, 2022/12/12) */
  Dear *****************
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your rental. I can confirm you have been in contact with John and as of 12/09/22 the correct bow is on its way.
  
  If you have any additional questions or concerns please feel free to contact us directly at 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (3000, 9, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do appreciate that the bow was finally delivered today after several months of trying to secure it. The reason I have marked that I am not fully satisfied is in the interim as the representative was unable to secure a bow for my son and we did not have a resolution, and my son had a concert last night, we had to purchase a bow, file attached, which cost us $79.95 out of pocket, that I would NOT have had to spend if the company had done what was correct in the first place as this instrument was swapped out in the summer and it took over 4 months to get it resolved and only because I filed a complaint as I had called the main headquarters, CEO, and emailed the press department prior in hopes of getting help with this issue.

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for guitar lessons in June 2022. The teacher was great. We appreciate all his hard work. However, the store's predatory business practices full of "gotcha's" and "corporate policies" are designed to front-load, charge as much as possible via automatic credit card charges and rip off their lesson clients before they realize what hit them. The store is not interested in building a long-lasting productive relationship with their students.
  
  When we asked to stop automatic charges, all the "corporate policies", "fine print" and "nothing I can do" conversations became a regular occurrence. The attitude of the store personnel, especially the manager, was unfriendly, to say it mildly. When I asked how many lessons we paid for and how many my child attended so far, I was shocked to hear from the store manager Chris, "We do not care if your child comes to the lessons" (this is the direct quote). Before he could continue, I asked him to pause and reflect on what he just said. He replied, "It's in the fine print".
  
  When our child's lesson fell on Thanksgiving, we were notified by text that "a makeup is not needed as a lesson will not be deducted from your account since there are no lessons on Thanksgiving". But when our child showed up for the lesson after the break, the store refused to have a lesson for the one that fell on Thanksgiving. The manager said, "nothing I can do" and kept on using "corporate policies" as an excuse. We could bring our child for the lesson but the store chose not to operate that day. For anyone concerned about running a successful store, this is outrageous. Such poor leadership on the part of the store manager and the corporate office.
  
  The classrooms are in poor shape and disrepair. But even that wouldn't have been an issue for us, had Music & Arts cared about their students' learning and success instead of the fine print they keep on bringing up to justify overcharging their customers for the services they never performed.
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 9, 2022/12/15) */
  Dear *****************
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your lessons. I can confirm you have been refunded $42.00 for your Thanksgiving lesson on your credit card ending **** on 12/15/22. Please allow 3-5 business days for your bank to process the refund.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized Music & Arts online rental form to rent a euphonium instrument. I then contacted the local store (in Riverside, CA) for the next steps and the employee informed me that they would not be able to fulfill my request for a horn. I then contacted the customer service line for Music & Arts to cancel my rental within 7 days of signing the rental contract (per item 22 of the rental terms and conditions). This term stipulates that if the contract was signed away from a store, a cancellation and full refund may be sought within 7 days of signing. The customer service representative refused to provide written confirmation of cancellation or that a refund shall be made.
  

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 9, 2022/12/12) */
  Dear ****************,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your order. I can confirm your rental has been canceled. You were refunded $81.56 on 12/06/22 to your credit card ending 0629.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of this year we enrolled my daughter ****** is 4 voice lessons, we told the staff member that we did not want a recurring charge on the account and it would only be 4 lessons. On 10/4/2022 we were charged $256 for voice lessons, I called the store on 10/5 to complain they said they would issue us a refund. I called an additional 3 more times being told they were working on it. I got fed up and called my credit card company to dispute the charge, the promptly removed the charge from my account. Music and Arts then went ahead and sent me to collections for an issue they caused. I would like to have the negative balance removed from my music and arts statement and for them to let the collection company they sent for me to know that the matter is resolved. My customer number is *******, the music and arts location is 848 S Grand Ave, Glendora, CA 91740
  

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 9, 2022/12/12) */
  Dear ************,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your lesson account. I can confirm you were refunded via a chargeback in the amount of $256.00 to you **** credit card ending ****.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a musical instrument (drum) from Music and Arts with a 10 month trial period rental agreement effective 9/29/2021. My contract stipulated that I had the option to purchase the instrument for $ 140.00 at the end of the initial trial period (see attached contract). On July 7/24/2022 my wife and I purchased the instrument at the Music and Arts location where we initially rented: *****************, Exton, PA 19341. See also attached receipt.
  The rental charges during the period were billed to my credit card. I receive three additional monthly charges $ 40.28 September 29, 2022, $ 40.28 August 31, 2022, $ 40.28 July 29, 2022 after I purchased the drum. After numerous calls and emails to customer service and my own credit card company, I finally received credits for these three charges between October 24 and November 3. On November 14 I was billed yet again for $ 40.28. An immediate call to Music and Arts was made and the rep apologized and indicated the credit would be made within 7 days. As of 11/25 I have still not received a credit. I did however receive a BILL for an additional $ 40.28 rental. I am calling again for resolution but I need your assistance with ensuring Music and Arts ZEROS out my account and never contacts me again. Future customers should also be warned about their terrible business practices.
  

  Business Response

  Date: 11/30/2022

  Business Response /* (1000, 5, 2022/11/30) */
  Dear ***************,
  
  I am writing in response to your concerns regarding Music & arts. I apologize for any frustrations you may have experienced surrounding your rental. I can confirm you were refunded in the amount of $80.56 on 11/28/2022 to your credit card ending 9732. Please allow 3-5 business days for your bank to process the refund. Your account is closed with a zero balance.
  
  Thank you for your time,
  
  Jessica N*****
  
  Consumer Response /* (3000, 12, 2022/12/25) */
  ***Document Attached***
  This provider has sent me another invoice for this same issue. I am attaching the invoice and request that this be reopened.
  
  
  Business Response /* (4000, 14, 2023/01/06) */
  Dear ****************
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your account. I can confirm you received a bill because on 12/06/22 you disputed a charge of $40.28 which was already refunded to you. Your bank has decided in our favor and credited us back the money. At this time your account is closed with a zero balance. As long as we don't receive any additional disputes from your bank you won't receive any additional invoices.
  
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (4200, 16, 2023/01/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Jessica N***** - I do not accept your note that I have a 0 balance as resolution - as you indicated that previously. If there was an issue with a dispute as you indicate being the cause of the bill - It is a result of your own organization's complete mismanagement of my account and inability to update your systems properly.
  I require you to mail me a statement showing that I have a 0 balance. In addition after that is completed I require another confirmation indicating that my account with Music and Arts has been deleted in it's entirety.
  
  
  Business Response /* (4000, 18, 2023/01/09) */
  Mr. ****************
  
  As of 11/28/22 you had a zero balance. On 12/06/22 we received a chargeback that you filed with your bank for $40.28. The bank gave you back the $40.28 temporarily, this created a balance due on your account. On 12/16/22 we mailed you a statement because of the amount due. We responded to the chargeback that you were previously refunded and on 12/27/22 your bank credited us back the $40.28.
  
  If you issue any additional chargebacks this will create a balance on your account while the bank is reviewing them, and you will get an invoice. To avoid this from happening please do not issue any additional disputes. As of 1/9/23 your account is closed with a zero balance.
  
  Attached is a zero-balance statement as of 1/9/23.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:11/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a flute from this merchant for our child's band class at school. The flute was insured. The flute was stolen from our vehicle. The merchant was extremely difficult to contact, but we finally got through to someone at some call center in the Philippines to report the theft. The merchant required a police report for insurance. After many more efforts, we were able to purchase a copy of the police report from the local police station and provided it to the merchant in person at its one and only location within 50 miles of our home because the merchant is so extremely difficult to reach and communicate with by phone. The representative at the location assured us the account was all closed at that point, but the merchant continues to charge my credit card the monthly rental amount. We have tried to resolve the issue with the merchant, but cannot even reach anyone at this point. The phone number for the merchant on the one and only invoice we've ever received, which is from when we initially ordered the rental, hangs up on us continually. The number on our credit card statement has an automated recording instructing us to call the number on our monthly bill, but we've never received a monthly bill. Our bank offered a third number for the merchant when we went to dispute the charge with our bank, but that number is for "Guitar Center," which the representative there said was the same company as Music and Arts, but that representative was unable to find any account for us in his "Guitar Center" systems and had no number to give us or transfer us to. We are disputing the rental charges with our credit card bank as well.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 9, 2022/12/12) */
  ***Document Attached***
  Dear **************,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your rental. Please see the attached LDW settlement letter regarding your lost instrument.
  
  If you have any additional questions or concerns please contact us at 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (3000, 11, 2022/12/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This business's response is typical of its unethical business conduct. The business claims our flute rental was not covered by the insurance accompanying the rental because, as this business claims, our contract states: you will still be liable for loss or damage caused by unexplained
  disappearance; abandonment of the instrument...Liability Damage Waiver does not cover
  mysterious disappearance from school band rooms, orchestra rooms, school lockers, or
  school bus or by any circumstance in which breaking and entering is not by force." However, first, we never signed or agreed to any contract stating that language whatsoever, and second, this flute was stole by force from someone breaking into our vehicle and stealing the flute -- among other items -- as the police report we submitted to the business clearly stated. We will not be paying this business so it can double-dip our money on top of the insurance coverage! What a horribly unethical company! This is really only the tip of the iceberg regarding the time and efforts we have invested in defending ourselves against the wrongful conduct of this unethical business. To all readers: you've been warned ... don't do business with this company!
  
  
  Business Response /* (4000, 13, 2022/12/15) */
  Dear **************,
  
  We received one page of a police report that does not show forced breaking and entering. Attached is a copy of your contract for your review.
  
  Please refer to #7 on the back of your contract, LIABILITY DAMAGE WAIVER (LDW) (optional but recommended). If you choose this option by paying the LDW fee and are not in default of this Agreement, you will not be liable for loss or damage to the instrument due to theft or fire. For theft, you must furnish us with a Police Report showing forced entry within 72 hours of
  the loss. The LDW does not cover mysterious disappearance from the school band or orchestra room or lockers. The LDW does not cover theft without proof of breaking and entering. We will not replace the instrument, and payments made prior to the date of loss or damage are not refundable or transferable. If you claim a loss under the LDW you agree that we are subrogated to all of your rights, claims, and remedies due to the loss of the instrument including but in no way limited to your rights or any recoveries under any insurance policies.
  
  Thank you for your time,
  
  Jessica N*****
  
  Consumer Response /* (3000, 19, 2022/12/28) */
  ***Document Attached***
  1). The document you uploaded is not a "contract," but rather a form upon which you typed my name and fraudulently indicated that I had electronically signed it. However, I have never seen nor agreed to those terms, whether via some hidden clickbait on your website or otherwise. I have attached a copy of the only thing I ever agreed to with your company. That document, entitled "Music & Arts Rental Agreement and Disclosures Supplement," mentions a "main agreement" at the bottom when indicating that no additional insurance would be required by me because of the limited damage waiver; however, like I've stated before, I was never presented with any such "main agreement" or the contractual terms within the fraudulently signed document you uploaded on 12-15-2022.
  
  2). The entire police report was provided to your stoner employees at your one and only location in the entire Portland metro area, located at ********************, Tigard, OR 97223, which I visited personally to submit the report because of so much difficulty and resistance from your customer service representatives. I also personally witnessed the stoner employee upload the entire report, not just the first page. However, the entire report is also attached for your convenience.
  
  3). As you know, I have disputed your recent unauthorized charges to my account with my bank, who has refunded the charges, opened a dispute regarding those charges, and blocked you from charging my account any further. It has been well over a month now, and you have not responded to my bank's request for information with respect to that dispute. My bank has also informed me that you have been making slight changes to your merchant identification in order to disguise yourself and continue charging my account even though you have been blocked from doing so by my bank. My bank has refunded and opened a dispute for those charges as well, and continues to block your disguised identifications as well. Any further attempts to steal money from my account by yet more disguises will only result in additional disputes for which I intend to seek recovery to the full extent of the law.
  
  
  Business Response /* (4000, 21, 2023/01/06) */
  Dear **************,
  
  Your contract is an online contract, your signature is an electronic signature. These are the terms you agreed to at the time you received your instrument. After reviewing your police report the vehicle was unsecured and there were no signs of breaking and entering therefore the instrument is not covered. A settlement was offered to you. Please call 1-888-731-5396 to make your settlement payment.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (4200, 23, 2023/01/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No, you are wrong, I did not even agree to the terms contained in the contract you uploaded. But even if I had, the instrument is covered by the liability damage waiver (LDW) according to those terms.
  
  I paid for the damage waiver, and the waiver clearly states "if you choose this option by paying the LDW fee and are not in default of this Agreement, you will not be liable for loss or damage to the instrument due to theft or fire." The language goes on to require proof of breaking and entering for theft coverage, but the police report provides clear proof of breaking and entering.
  
  Your purported contract neither includes choice of law provisions nor defines any of your ambiguous terms like "breaking and entering," so Oregon law applies here for purposes of both determining whether your purported contract is valid and for interpreting it (and also to litigate this dispute in the event your purported contract is invalid as I claim it is). See also paragraph 17 of your purported contract: "Nothing in this agreement is intended to prevent either of us from filing a lawsuit in small claims court for an amount that does not exceed that court's jurisdictional limits." This dispute concerns value far below Oregon's $10k small claims limit, so any dispute will be litigated in Oregon small claims court.
  
  Oregon has for some half a century or so favored the term "unlawful entry" instead of the old "breaking and entering," which the state legislature and courts abandoned decades ago because of the ambiguity surrounding the word "breaking." See ORS 164.245, ORS 164.255, and ORS 164.272; compare ORS 164.255(3) with ORS 164.272(2) (equating unlawful entry into a motor vehicle as with unlawful entry into a dwelling under Oregon law). But there has been no "break" requirement for "breaking and entering" for many decades. Cf., e.g., Martin et ux v. Reynolds Metals Co., 342 P.2d 790, 221 Or. 86, 89, 101 (1960). Even in states that still use this antiquated terms, merely opening an unlocked door, or even just pushing open a door slightly ajar, constitutes sufficient force for the crime of "breaking and entering." See Utley v. State, 589 N.E.2d 232 (Ind. 1992); Trice v. State, 490 N.E.2d 757 (Ind. 1986). But Oregon does not have any crime of "breaking and entering" anymore, nor does it use that phrase in connection with any criminal or civil law. So whatever you want to call it, Oregon law clearly supports that climbing on top of someone's vehicle to slither in through the roof like a snake and steal a little kid's flute constitutes the required force for "unlawful entry," "forced entry," AND "breaking and entering," and the police report proves it. This theft was covered under the LDW.
  
  Moreover, your would-be contract has no provisions whatsoever dictating that rent continues to accrue after the theft of an instrument (whether covered by the LDW or otherwise) until the instrument is fully paid, or under any circumstances at all for that matter! It appears you just made that one up out of thin air. There is, therefore, nothing to support the charges you applied to my account without authorization and have now hired a collection agency to collect.
  
  I'm disputing these charges with your collection agency, and I'm filing a small claims suit against your company in the Oregon Circuit Court for the county of *********. And I'm coming after you for every damn dime I can squeeze out of your unethical bully of a company! See ORS 20.082. See you in court!
  
  
  Business Response /* (4000, 32, 2023/01/17) */
  Dear **************,
  
  I have escalated your concerns and you will be receiving an email with an update on your account status.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:11/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a drum kit for my child that was never received. I bought a kit from someone else and canceled my order. I subsequently received a bill that I owed money for items never received.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 7, 2022/11/29) */
  Dear **********,
  
  I am writing in response to your concerns regarding Music & Arts. I can confirm that you were refunded via a chargeback in the amount of $21.95. Your account has closed with a zero balance. This was not reported to your credit report.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $114 for one month of a 4 pack of guitar lessons order #*************, from September 1st ending September 22nd which I completed at the Bothell, WA store. I then cancelled the lessons in person at the Bothell,WA store. I asked the store clerk was there anything else I needed to do to make sure the lessons were cancelled and my account was no longer auto charged and he said no. I only received an auto email with the subject line titled "Modified" lessons. Although I cancelled the lessons my card was charged automatically on September 26th, October 24th and November 21st for $152 each month for guitar lessons that I had cancelled and did not receive services for. When I went to the store to ask for a refund and make sure the auto payment was turned off, the store clerk confirmed whoever handled my cancellation request did not deactivate my account as they should have so I was charged in error. She told me to call the 888-731-5396 number and I called them on speaker phone and they told her to stop sending customers to their phone number because they don't help with billing questions for lessons. The clerk called her district manager because she didn't know how to ensure my account would no longer be auto charged and did not know how to refund me. The district manager was on speaker phone with us and he told the clerk not to make any promises to me about the refund even though the clerk had confirmed with me earlier that she could see I was charged in error and was owed a refund. The clerk said she submitted a written request to another department to handle my refund but did not provide anything in writing to confirm. I want a refund of the three $152 each, monthly guitar lessons, dated, 9/26/22, 10/24/22, and 11/21/22, that I was auto charged for in error totaling $456. I want the auto payment turned off as I had previously requested and they did not comply with. They are committing fraud by auto charging me, not refunding me and not providing any services.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 7, 2022/11/29) */
  Dear ***************,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your lessons. I can confirm you were refunded $456.00 on 11/23/22 to your credit card ending ****. Please allow 3-5 business days for your bank to process the refund.
  
  Thank you for your time,
  
  Jessica N*****