Reviews

This profile includes reviews for Music & Arts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Music & Arts has 66 locations, listed below.

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  Music & Arts

  7550 Teague Rd Ste 115 Hanover, MD 21076

  
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  Music and Arts Center

  3375 Route 1 Ste 150 Lawrence Township, NJ 08648-2414

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  Music and Arts

  3811 Evergreen Pkwy Bowie, MD 20716-2228

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  Music & Arts Center

  12274 Rockville Pike Ste K Rockville, MD 20852-5600

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  Music & Arts Center

  19721 Frederick Rd Germantown, MD 20876-1337

Review Details

• Review fromCory C.

  Date: 06/23/2025

  1 star
  In February I acquired about a mandolin I wanted, after finding it on their website and calling up there I was informed I can purchase it and then wait for it to come in from the warehouse. After arriving I was told no, we can’t get even though it’s clearly posted. I immediately contacted a competitor of theirs and got my instrument same day. That particular instrument cost over $1,000. So 4 months later I’m in the business for a particular guitar. I was told they will have them by the end of May. The first week of June I called and made a deal with a manager on said instrument. Only to drive up there and have them tell me no, they can’t order the one I wanted. This was immediately after a call saying I was good to come in. Then again I called the same competitor and got my exact instrument I wanted, after the manager “Jason Brock” said I should hear from him within 2 business days. Never happened. This particular guitar was $3,000. Not only have they lost the company over $4,000 they have lost a customer. I have a credit card through them I will be canceling as well.

• Review fromJACLYNN M

  Date: 06/03/2025

  1 star
  They charged my account twice for payment I have been on hold two hours two days in a row with no answer sent two emails no response. Would leave zero stars if I could. Called the store the guy that answered there was rude told me to call customer service and wait on hold. This is the second trumpet I bought from there plus 3 guitars and many accessories the next one will come from somewear else.

• Review fromCrystal T

  Date: 05/19/2025

  1 star
  The experience I have had with Music and Arts customer service has been less than a one star. First, the wait time you are on hold ranges from 20-55mins just to be told different things depending on who answers the phone. Even when I had a scheduled phone call, I waited 10 mins past the scheduled time than I decided to call. After holding for 23 mins I hung up. Trying to do their instrument exchange/contract is as clear as dark murky mud. Maine has no physical locations and customer service does not allow you to speak to a supervisor or your school’s personal rep. I’ve waited 2.5 months for my daughter’s exchange to take place. I have an email and a voicemail indicating it was all taking place and Music and Arts website says up to 14 business days. After 2.5 months, no answers and being HUNG UP on from a customer service rep AFTER being on hold 55mins! I decided to ask my daughter’s school if they could help. The next day our middle schools rep called himself to clarify what was happening. Needless to say the customer service reps and our middle school rep were not on the same page. I’m grateful for our rep, he had the knowledge and the information I’ve been looking for! WHY CANT MUSIC AND ARTS FIGURE IT OUT?! Don’t make a silly rent agreement contract if nobody in customer service has a clue on how it works. AND being on hold for over 2hrs for 4 phones calls is not helping their business.

• Review fromMichael B

  Date: 03/15/2025

  5 stars
  My High School Freshman child had made ***** *** ***** **** (03/2025). As we were at the All State rehearsal events my son's tenor saxophone had a malfunction and a pad had fallen off.. I spoke to the Music & Arts representatives attending this event, in which had a very nice booth display, and they immediately made a call to their service tech and they were spectacular by immediately getting my son's Sax in and making a pad repair and a few adjustments, which made his Saxophone sound wonderful. I am forever grateful that my son wasn't stuck with a failed horn at such of an event. Your Charleston, W.Va location is some very awesome folks and definitely had above and beyond customer service for my son. With this kind of service and compassion to help, they get a 5 star and 2 thumbs up ?? ?? from our family

• Review fromChristopher S

  Date: 03/03/2025

  2 stars
  Wow they charged me twice via two authorizations and blamed it on my bank. They said about their system only charging me once and that it was my bank that held the transaction. I went to the bank and sat down with a account rep there and they showed how they never held the funds on their end and captured the payment immediately at the time of purchase which I could also verify. They also showed that there are no holds on their side. Unfortunately my bank has to Wait 10 Days be they can cancel it on their end. The problem is that this was a larger purchase and the second charge forced an overdraft fee(which my bank has voided) and now my Important Monthly Bills are due in two days. Mind you I had already call Music and Arts on the day I noticed the dual charge and 4 days later here we are still pending. NEVER Again!

• Review fromBrittany F

  Date: 02/05/2025

  1 star
  I rented a trumpet for my son in August. He was trying to learn for his boy scout troop. They charged me twice every month for 6 months! I returned it to the store I rented it from in December , but they told me I couldn't return it there. I had to take it to their main location. I noticed that I had been double charged so I called them. I have called three times and have had 0 response. When I did call they state that I rented two trumpets? Ha! I have the paperwork I only rented one. I have one son an only child, why would I rent two trumpets? I have been calling for months, No one has ever called me back! I called today and no apology and acted like I was bring a jerk because I was frustrated at their lack of help. They also charged me again in Jan for the trumpet I returned in December. So I am being charged for an imaginary trumpet and they told me when they reviewed the information to see if I should be credited the $190.80 they owe me, not to mention all the time I have spent on this, only to give me attitude when I tried to stand up and let them know this is not acceptable, and I won't be ignored when I have a valid complaint. .

• Review fromAnne S

  Date: 01/09/2025

  1 star
  This company, which used to be ******** ********* and very reputable, DOESN'T REMOVE YOU FROM THEIR EMAILS! I have tried dozens of times and even emailed their sales department to remove me. I still am getting these emails at least twice a week and can't get off their list!!

• Review fromElliot S

  Date: 12/30/2024

  1 star
  We’ve had a terrible experience with Music and Arts. We rented a trombone for 14 months, paying over $500 in rental fees and insurance. When our son lost the instrument (or possibly was stolen) from school, they told us the insurance doesn’t cover loss of the instrument, although it says otherwise on the website. The whole customer service experience has been confusing, hearing different things from the store and corporate customer service.

• Review fromChasitey V

  Date: 12/23/2024

  1 star
  So easy to start a rental, but they make it VERY hard to cancel your rental contract. My student was instructed by his band director to leave his instrument at the schools offsite band facility over winter break & have me call to cancel. He was only in band exploratory for 1 semester, so he won't be in band anymore when he returns to school. After 3 calls & a combined wait time of about an hour, I was told I'd have to call back once school resumes to request a cancelation of rental agreement. They supposedly "could not cancel, put notes in to cancel or anything to help me at this time." Which according to the customer service representatives I spoke with means that we will be charged for January (paymeny will be processed 2 days before school resumes) & there's nothing I can do about that extra month we'll be paying for but not using or in possession of the instrument. She also told me that my student should never have left his instrument at the band facility, although this is what all the students who won't be in band next semester were instructed to do by the band director. I got off the phone feeling throughly scammed & beyond frustrated at their "cancelation process". Would not recommend using this company.

• Review fromBethany M

  Date: 12/04/2024

  1 star
  I rented to own an alto saxophone for my son in August of 2021.
  We paid it off, but Music & Arts continues to take money from my bank account. I have sent in letters and proof that it's paid, but they dont stop.
  They also sent items to "collections", when it never should have been sent to collections.
  When they auto draft, they use different names each time. (Music&Arts.com, Music&ArtsMD, Music & Arts. Fredrick, MD etc.) That ways it's harder to trace in statements.
  They were supposed to take $69.55 per month, which was still more than the contract said, but I allowed it. All of a sudden, they started charging me $74.90 and then $100 and then $234.00!
  This was AFTER this instrument had been paid FOR IN FULL.
  DO NOT...DO NOT USE MUSIC & ARTS!
  Just read these other comments! There are TONS of them just like mine!
  This HAS to be a total scam and they need to be shut down IMMEDIATELY.
  I have been going back and forth with this company for more than a YEAR after I was done paying!
  When we originally got the instrument, they were "*********** *****." Right at that same time, they suddenly got "bought out" by this company (Music & Arts) and they have been a nightmare. I have had to cut off my debit card, change accounts, return harassing letters etc.
  You can't get a straight answer out of any of them.
  They try and confuse you and tell you that "OH, you owe for this fee or that fee", when really., YOU DON'T. I asked for a statement showing all I have paid and ANY amount I owe. They couldn't get me all of the info.
  Why is that?
  So, I pulled every single bank statement from 2021 to TODAY to show exactly what I have paid into this company that NEVER should have been taken from my account.
  Just like so many others, still waiting on that refund!
  Thank goodness my bank is finally handling this.
  It is a total SCAM and it's full of a bunch of frauds. I hope you ALL get caught and have to pay back every single penny you have stolen from all of us. Shameful. SMH.