Complaints

This profile includes complaints for Music & Arts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Music & Arts

  7550 Teague Rd Ste 115 Hanover, MD 21076

  
• 

  Music and Arts Center

  3375 Route 1 Ste 150 Lawrence Township, NJ 08648-2414

• 

  Music and Arts Center

  742 W Route 70 Marlton, NJ 08053-1644

• 

  Ted Herbert's Music and Art Center

  18 March Ave Manchester, NH 03103-4012

• 

  Music & Arts

  17903 Willie Rd Lewes, DE 19958-4210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an instrument from the local Music and Arts for my daughter. I only had to rent one because my original was in the shop being fixed longer than anticipated. My daughter needed an instrument for band so we had to rent. The original was finally ready and we turned the rental back in. This occurred in January 2025. I was charged for the rental in January, February and now March. I called each month for a refund. In January they said I would still be charged for the month based on having it for a week that month. In February I was charged and they said they hadnt closed the account and didnt have a receipt of when I returned it in January. So they made the date I called the official close of the account and refunded me for February. They charged me again in March. When I called they said it was for the payment in February. I dont trust they will stop charging me. I dont want to close my account to avoid them but I dont have a resolution. Its ridiculous to have to call a company every month to get a refund for a product I dont even have. And I wouldnt have even needed a rental had they fixed the instrument by the deadline in the first place.

  Business Response

  Date: 04/09/2025

  Dear ******* ******,

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your rental. I can confirm your account is closed and you have been refunded $41.14 to your credit card ending ****.

  Thank you for your time,

  ******* ******

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for voice and guitar lessons (no instrument rental) for the month of January, with lessons concluding end of January 2025. In February 2025, seeing that my credit card was charged, I reached up to my local Music & Arts store to make sure my account was cancelled. I also reached out to my bank to dispute the charge, replace my credit card, and remove my virtual credit card information. On February 13, 2025, the manager of the local Music & Arts at the time assisted me in closing my account. I thought the matter was resolved until in March 2025, I saw that my credit card was charged yet again. I called my local Music & Arts store and received help from the current manager who informed me I had two accounts with **********************. He helped me close out the other account as of March 3, 2025. On March 14, 2025, I called the corporate Music & Arts after receiving a letter (no date) in the mail from Music & Arts indicating that I owe a balance of $272. The customer service representative I spoke with from Music & Arts advised me to disregard the letter, as my balance is $0. As of March 21, 2025, I received a letter from Music & Arts dated March 11, 2025 specifying the letter was from a Debt Collector and that I owe $272. I called the corporate Music & Arts **************** line and spoke with a representative who expressed that the Debt Collector letter was due to my dispute submission and that Debt Collector letters are sent out whenever a dispute is filed. On March 21, 2025, I spoke with the manager of my local Music & Arts store who confirmed my account cancellations. Later that same day I spoke with my bank who informed me that a Debt Collector Letter was unprofessional and very odd. The manager of the local store is working with the district manager to assist me with this because the corporate Music & Arts company has been challenging, unhelpful, and lacking in professional communication.

  Business Response

  Date: 03/28/2025

  Dear *** ****,

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may be experiencing surrounding your lessons. I can confirm you were refunded $136.00 via a chargeback to your credit card ending 5528 on March 19, 2025, and another $272.00 on March *******. Please allow your bank 3-5 business days to process the $272.00 refund. Your account is currently closed with a zero balance.

  Thank you for your time,

  ******* ******

  Customer Answer

  Date: 03/31/2025

  
  Complaint: ********
  
  I am partially accepting and partially rejecting the merchants response because: according to my credit card account (attached as two screenshots of my account: 1) statement closed 3/26/25 and 2) statement since 3/27/25), I only received the refund of $272 dollars from Music & Arts as seen on the screenshot from the statement since 3/27/25. The other refund of $136 is still not showing up (refunds would show up in green), even though the merchant expressed this transaction occurred on 3/19/25, which is a week before the $272 refund was issued (issue date of 3/26/25, according to the merchant). 
  
  I am wondering where is the $136 refund and why did the $272 refund, which was issued a week later, the only transaction that has shown up thus far? 
  
  Sincerely,
  *** ****

  Business Response

  Date: 04/09/2025

  Dear *** ****,

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may be experiencing surrounding your ****** account. The $136.00 was refunded to you via a chargeback that you issued March 19, 2025, please check with your credit card company. Unfortunately, since we refunded you on March 26, 2025, you have issued two additional chargebacks one on March 31 and another on April 7. Your account is now open with a balance of $272.00 because you have received the money back via a refund from us and from the chargebacks you issued. Your statement is attached for your review. Please call us at ************** to make your payment by April 11, 2025, to avoid late fees.

  Thank you for your time,

  ******* ******

  Customer Answer

  Date: 04/09/2025

  
  Complaint: ********
  
  I am rejecting this response because: on Music & Arts' own statement that it sent the BBB, it shows that only one refund was issued on March 26, 2025 for $272. Further, on the same statement, there were no refunds issued on March 19, 2025, in the same description as the description for the March 25, 2025 refund description (listed as "CC Refund"). 

  Moreover, I followed up with my bank who confirmed that we are still waiting on the $136 that was mentioned it was refunded on March 19, 2025. To this day, we are now in April, this supposed refund has still not shown up on any of my bank activity, while the refund issued on March 26, 2025 is already visible on my bank activity.

  Isn't it odd that the March 26, 2025 refund has shown up on my bank activity whereas the supposed refund on March 19, 2025 is still nowhere to be found, even on Music & Arts own statement that they sent into the BBB?

  On top of that, I am now unjustly being told by this business, in their recent response, the following falsehoods:

  - That I "have issued two additional chargebacks one on March 31 and another on April 7"

  - That my "account is now open with a balance of $272"

  My account has been cancelled since January 2025- both of my local San Dimas Music & Arts managers can attest to this, as they have been trying to help me resolve this with corporate Music & Arts. 

  To further add to this unbelievable experience, I am now told by corporate Music & Arts that I must make my "payment by April 11, 2025, to avoid late fees." These practices are unethical and prey upon customers and their financial means. According to my bank agents, these practices lack "transparency," are "unprofessional," and rupture customer trust. 

  In disbelief at corporate Music & Arts' business practices,
  
  *** ****

  Customer Answer

  Date: 04/14/2025

  Good afternoon, ****** (or Ms. ****** please let me know how you prefer to be addressed),

  Thank you for replying to my email. 

  Right now, I only have the March 2025 credit card statement. For the April and May credit card statements, I have to wait until the end of April and May, respectively, to obtain official credit card statements. I can provide these to you once the end of the month arrives. 

  For the time being, I attached the March 2025 credit card statement as well as my recent activity log, so that you may see that Music & Arts only refunded me $272 but not the $136 they indicated they issued on March 19th. My credit card representative who I spoke to on 4/9/25 at 5:19pm notified me that no refund of $136 was issued by Music & Arts, even on my credit card company's database. A March 19th refund issuance would show up by this time. However, no such refund has shown up. 

  Further, given that now Music & Arts said I owe them $272, I feel very confused. At some point, I will have to muster up emotional bandwidth to document the times corporate Music & Arts called me and left me voice messages about wanting to talk to me about my account, which, again, I have no account, since end of January 2025 (their last call to me was April 9, 2025 at 12:03pm). My manager, at my local Music & Arts store, and his district manager, confirmed to me that I had no account. 

  Thank you for your time, energy, and efforts with this.

  Sincerely, 

  ***

  Customer Answer

  Date: 04/17/2025

  Good morning, ******,
  
  I hope you are well.
  
  I wanted to update you and let you know Music & Arts continues to call me regarding an "instrument rental." Their most recent call was this morning- 4/17/25. Please see attached for the screenshot as well as the audio voice message. 
  
  Once I have my statements for April and May, I will send those over to you.

  Thank you so much for your time and attention to this matter.

  Sincerely,

  ***

  Customer Answer

  Date: 04/28/2025

  Good morning, ******,

  I wanted to let you know the issue has been resolved.

  ****** from Music & Arts helped me clear out my balance. My account now has a $0 balance and is in "good standing." He also removed the "collection fee" of $15 that was added to my account. 

  Thank you for moderating this experience.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Music & Arts instrument rental timeline:
  9/24/24 initial rental; offered at $15.99 per month for 2 months, but it would go up after initial 60 days, so opted for yearly rental at $185.53 for flute. CC billed for $185.53
  10/15/24 instrument exchanged at the store; was told no extra upcharge, the only contract provided shows current balance -$0; total account balance - $0.
  11/8/24 – my cc was billed $75.70, which I did not notice it immediately or until 11/19/24.
  11/18/24 – instrument returned after calling the store and asking what is their yearly early return policy ( I was told that it would be prorated to monthly rental at about $40-$45 per month). I was given 888-******** number to call regarding the refund after rate is pro-rated.
  
  11/19/24 – contacted 888-******** number and was told that around $80.53 will be refunded from $185.53 amount and they could not explain what the $75.70 charge from 11/8/24 was for and said that it’s not an actual charge, just pending and t will drop, which was not true.
  1/2/24 – I contacted Music & Arts at 888-731-5396 and asked what my final charge was for the 2-month rental and after some calculations with pro-rated amount, the pro-rated instrument exchange amount, forced monthly insurance, taxes fees and etc I was told it’s $119.40, so almost $60 per month from initial $15 per month.
  
  My cc actual billed amount:
  $185.53 and $75.70 = $261.23
  Prorated amount billed for 2 months - $119.40 (as calculated by Music&Arts)
  Difference due back to my cc - $261.23-$119.40 = $141.83
  This $141.83 was disputed with my *** because Music and Arts would not refund this difference that they calculated themselves, but now in March, 2025 they are trying to collect the disputed $141.83 again and threatening to impose penalties.

  Business Response

  Date: 04/02/2025

  Dear ****** *******,

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your rental. I can confirm your account is closed. You received a refund via a chargeback in the amount of $141.83 in addition to a refund of $14.91 to your credit card ending ****.

  Thank you for your time,

  ******* ******

  Customer Answer

  Date: 04/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to an issue with our rental flute, we took it to the store to get fixed and were given a loaner/upgrade at the time. In August 2024, we visited the store to purchase the upgraded flute.I spoke with two employees explaining that I wanted to purchase the upgrade. They checked the system and instrument, said it was paid off, and we owned the loaner flute. On Feb 11, 2025 I noticed a charged of $60.99 I contacted customer service, spoke with a CSR who was very understanding, and tried to get more info about the situation. To do this, she called the ********* SC store rental manager. It was the same woman I originally dealt with when renting the flute.The manager explained the 2 people I spoke with gave incorrect info and had been fired from the company and was unable to confirm any info. The *** then explained that she would look further into this and opened a case, #******, and would get back to me within two weeks stating I should not have to pay for the instrument given that the information I received was in error. I never received a follow up. On March 10, I was charged $60.99 again so I called customer service. This time I spoke with ******* who stated that the previous rep I spoke with was wrong, and that I either needed to return the flute, purchase, or continue to rent. I explained the situation, but she was rude so I asked to speak with a manager. She said a manager would contact me within 48 hours. It has now been more than 72 hours so I called back today, march 21. I spoke with ******* again, who stated that the manager didnt need to speak with me but made a decision in line with what ******* originally said. As such, I asked to SPEAK with a manager.If I were told accurate info from the onset, I would have purchased the flute. However, I have now been lied to/given misinformation 3 times and have been charged $140 for my trouble. I would like resolution to this in the form of a refund of my rental money and/or ownership of this instrument.

  Business Response

  Date: 03/26/2025

  Dear ***** ********,

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may be experiencing surrounding your rental. I can confirm our customer service supervisor has been in contact with you to resolve your concerns.

  Thank you for your time,

  ******* ******

  Customer Answer

  Date: 03/26/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The contact did not offer any new information except to restate the previous information given by the rep i spoke with on the phone. I explained the situation further making it clear that I had now been charged $122 for a rental after being told by the rental location that I owned it, and even after speaking with the Customer Service Rep who gave misinformation. The contact simply stated he was forwarding my concerns to the rental location who would be in contact with me. I still have not heard from the rental location.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/02/2025

  Dear ***** ********,

  According to our records the store has been in contact with you. You stated you were out of town until April 4 therefore you will not be able to exchange your flute until then. If you have any further questions or concerns, please feel free to contact the store directly.

  Thank you for your time,

  ******* ******

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2023, I signed a contract to rent a percussion kit for my sons middle school band. My initial payment method, a card ending in ****, was added to the contract. That card was later reported damaged, so I updated my payment method to a card ending in 3280. Unfortunately, that card was later reported lost. During the week of December 15, 2024, I went through the process to update my payment method again by calling **************. When I called I heard "Thank you for calling Music & Arts. You can now easily update your rental payment method through your Music & Arts online account. Please visit ************************** for more details." I successfully updated my card information, and I can still see my current, active card when I log into my account.On March 14, 2025, I received a letter stating that my account was in collections for $150. When I logged in, I saw a balance due of $192 and noticed that, while my updated card was visible, the old, inactive card **** was still listed for billing. I immediately called Music & Arts customer service. The store rep said that the only card on file was 3280, which I know is inactive and does not appear on my side. Since he couldnt fix it, I was transferred to collections. The first collections agent insisted the system was "perfect". When I explained that my updated payment method wasnt reflected on their side, she put me on hold and transferred me again. The next agent tried to assist but said management could not resolve the issue.This appears to be a system error on Music & Arts part. I followed all instructions to update my payment method months ago, yet my account was still sent to collections. I should not be responsible for the $150 collections balance, late fees, or collections fees due to their system failing to properly update my information. I request an immediate resolution by removing the balance from collections and ensuring my correct payment method is properly reflected.

  Business Response

  Date: 03/20/2025

  Dear ****** *****,

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustration you may be experiencing surrounding your rental. We would be happy to assist you with the late fees on your account once the payment is made to bring your account current. You can make your payment over the phone by calling our customer service department at ************** or please log back into your account online and try removing and readding the credit card you would like to use.

  Thank you for your time,

  ******* ******

  Customer Answer

  Date: 03/24/2025

  
  Complaint: ********
  
  I am rejecting this response because: Removing the late fees is only a portion of the problem. I should not have had any late fees or have my account in collections because I updated my card info, correctly. The system itself is not functioning properly and I am not the only complaint that states this concern. I do not wish to be charged anymore for the rental and I no longer want the rental. Please advise on how to return the equipment and cancel my business with Music & Arts. I will be sure to share my experience with the school district to inform them that this company has band ratings and parents should not use them if students are in band. There are other companies. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/25/2025

  Dear ****** *****,

  Again, I apologize for any frustrations you may be experiencing surrounding your rental. You can return your instrument to our *********** NC location located at *****************************************, NC 27587, telephone number **************. Please return before April 1st to avoid being charged an additional month's rental. Please contact us directly to make your payment and we will remove the late fees from your account. 

  Thank you for your time,

  ******* ******

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/13/2025 I had to re register my son for his piano classes. I was told in order to get the promotion of 4 lessons for the price of 3, a gift card had to be purchased. I purchased the $117 gift card during the registration. She requested my credit card so they could charge the following monthly charges. However, on 1/21/2025 I noticed that my credit card was also charged $117. I went into the store and spoke to the manager. I informed her that it looked like the giftcard wasn't applied. She stated I have done many registrations and that's not it. She told me she would contact corportate and it would take 6 weeks to get my money back. Same day I contacted customer services. And they weren't able to help. I decided to dispute charges on my credit card so things could be investigated. On 2/13/25 I received a statement that I had a charge on 1/30/25 of $117. I called customer service number and they reviewed my account. They stated I should wait the 6 weeks since it looked like something was submitted on 2/11/25. However, It has been 6 weeks now. And I now have received a collections letter of $117. I have called and email customer service and no help has been provided. I was told to deal with manager. However, manager those not take any accountability and is not able to resolve my issue.

  Business Response

  Date: 03/14/2025

  Dear ****** ******,

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may have experienced surrounding your ****** account. I can confirm you were refunded $117.00 via chargeback to your credit card ending ****. Please reach out to your credit card company to confirm.

  Thank you for your time,

  ******* ******

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been renting a trumpet from Music & Arts for 41 months. The rental agreement allows us to accrue credit that can be used to purchase/exchange the instrument. According to their website, it takes about 36 months to accrue enough credit to own the instrument. I've been trying now for 5 months to complete this purchase/exchange. I've called their customer support numerous times. The first time I called was in September. They said they needed to ask a manager and that I would receive an email within 10 days. Nothing ever came. The second call I was told I needed to go to an affiliate store 30 miles away to do the exchange. I contacted the affiliate store and they were adamant that they could not help me. I called customer support again. They promised they would talk to their manager and call me back the next day. No call ever came. Finally, on my fourth attempt, the customer support rep emailed her manager while I was on the line and cced me which led to a response, and eventually, in December, I was redirected to the correct department and got an email from a Victoria Trzaska asking me to confirm my address and the serial number of the instrument, which I did. Another entire month passed before I received a response, and only after several follow up emails from me. Her email asked me to choose an instrument for replacement. I immediately replied back with two follow-up questions about the exchange process and condition of the exchange instruments. I have received no response. It has been more than a month now. I've sent a follow up email every week to no avail. In the meantime, they continue to charge me every month for the rental. I believe the company is ghosting me so that they can continue to charge me rental fees instead of doing the exchange. This is my final attempt to get a response from the company before I file a dispute with my credit card to stop the monthly charges.

  Business Response

  Date: 03/11/2025

  Dear ***** ******,

  I am writing in response to your concerns regarding Music & Arts. I apologize for the frustrations you may be experiencing surrounding your rental. I can confirm you were refunded $30.26 to your credit card ending 1001 on March 6, 2025. Please allow your bank 3-5 business days to process. You were emailed instructions on your exchange and how to return your current rental.

  Thank you for your time,

  ******* ******

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to ask for assistance with waiving late fee if i paid my account in full. One rep said yes then when i called back they said no. I have been on unpaid medical leave for 4 months. I reached out to the school to remove my child from band as i was unable to pay if I’m not getting paid and they refused.

  Business Response

  Date: 03/04/2025

  Dear ********* *******

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustration you may be experiencing surrounding your rental. I can confirm the fee was removed when you made your payment yesterday March 03, 2025. Your account is current, and your next payment is due on March 19, 2025.

  Thank you for your time,

  Jessica N*****

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They mislead you with promises to push your billing date due to no show instructors/etc but then double-bill you and say they are working it but the company refuses to fix the issue. I canceled my lessons, yet they continued to bill me the next month. I havethe email documentation and will keep fighting this. I spent three months trying to resolve the billing issues working with them with no success. I even kept the ****** until i couldnt take it anymore as I continued to keep losing money. I was supposed to get a refund but instead was charged an extra $288 and sent to collections for Januarys chargesdespite having canceled my account! To make matters worse, they charged me twice on January 8th, then sent me to collections on January 9th when my account was already closed. I disputed the charge on December 25th, as it was unauthorized, but they still processed it! This has been the most stressful situation! How is this even possible when they owe me $434 ? I have done bank claim against the December 25th charge and that one i got credited back to my account! The other two did double billing in October are still pending and now I got those waiting and the new charges for January! I just cant! I called today and was told it was actually canceled on January 10!!! How when it was effected 20 December!* Also, 2 refunds for both my kids due to billing issues was promised due to issues with classes not being moved forward or properly canceled on their end in the system as you can see in the title of the email below for one kid. Never received them. Be careful if you are taking classes keep count and hold them accountable!* added 2/21/25 - I swear I cant get rid of them received an extra debt collector letter and a bill for classes for this month when I cancelled membership in December! No call backs etc as promised for resolution. See billing with charges pending for February 20, 2025.

  Business Response

  Date: 03/10/2025

  Dear ******* *******,

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may be experiencing surrounding your ****** accounts. I can confirm both accounts are closed, and you were refunded a total of $288.00 via chargebacks to your credit card ending 8487. Please contact your credit card company to confirm.

  Thank you for your time,

  ******* ******

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/20/2025 Theyb took it upon themselves to charge my account 104.54. The reason they have my card info is because they had to give me a refund where they had charged my card for an account that I do not own. My daughter purchased a trumpet from them and did not have the 5.00 to pay so I paid the lady said my account would not be charged then she took my daughter card information but then I found out they had charged my card for 3 months I canceled that card, then my daughter gave them her card information and they told me they need my card information to refund my money this was back in November 2024. Then check my bank info and I see where they made a charge never authorized them to use my account was told that was my refund was made my card infor would be removed from there system sent them paperwork showing them the account was transfrered to my daughter so i would get no bills and charges. Then to day they deide to use my debit card without my consent I wat a full refund Plus 255.00 more because the money they took was part of money that i had in account for ***** turck for and for helpers for Saturday February 22, 2025 because I have to move out the houser I am in. Which in turn I had to borrow 104.54 plus for my gas, pain and suffering of having to drive for 2 hours to borroe money 2 hours back just to borrow 104.54 to put in my account for uhaul. Which they did not have my consent to with draw in the first place I want my information plus my card information removed from their system want check mailed to me in the amount of 359.54 because they will not get my card information for a refund. I WANT A FULL REUND IN THE AMOUNT 104.54 PLUS 255.00 TOTAL REFUND IN FULL FOR 359.54. There account is with ****** ****** not ****** ******

  Business Response

  Date: 02/25/2025

  Dear ****** ******* *******

  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may be experiencing surrounding your rental. Please have ****** ***** call us to make the payment of $104.54. Once she has made the payment, we can refund you the $104.54 as a courtesy.

  Thank you for your time,

  Jessica N*****