Complaints

This profile includes complaints for Music & Arts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Music & Arts

  7550 Teague Rd Ste 115 Hanover, MD 21076

  
• 

  Music and Arts Center

  3375 Route 1 Ste 150 Lawrence Township, NJ 08648-2414

• 

  Music and Arts Center

  742 W Route 70 Marlton, NJ 08053-1644

• 

  Ted Herbert's Music and Art Center

  18 March Ave Manchester, NH 03103-4012

• 

  Music & Arts

  17903 Willie Rd Lewes, DE 19958-4210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've taken music lessons from the Snellville ,Ga location for 5 years. There has been changes with corporate, local store management and the lesson instructors within the last year and not for the good of the customer. Seems to be a communication issue. There was an issue of being charged for your lesson when the instructor was out.I was not informed about this was told it had to be made up they no longer credited you the following month. I gave my notice to stop my lessons on Aug 20th a long with a note. The instructor was out 7/19/22 and 8/16/22. I even had one more class but I forfeited it. I don't tolerate lame and rude behavior.
  They can't even figure out who's suppose to let the student know when the instructor is not going to be in.
  Appears after being a customer of 5 years they could care less rather you stay or go. I called the main office about it and was told I had to call the store. Went back into the store they said we can't refund you.Option was to make up the lessons.Thats not going to work since the instructor and I know longer speak to each other. I refuse to go back into that store anymore. I feel I should be paid back for the 2 lessons I was charged for when the instructor was out. If he didn't know that they weren't crediting the customer back then Music and Arts needs to fix the problem and reimburse me.Its totally wrong what they did.I do think the manager of the store has no say in this matter. They are stuck with what corporate management says. So they gave me know other choice but to file a complaint.
  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 7, 2022/10/05) */
  Dear ************,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may be experiencing surrounding your lesson account. I can confirm you were refunded $64.00 to your credit card ending **** on 10/04/22. Please allow 3-5 business days for your bank to process this refund.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (2000, 9, 2022/10/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I was reimbursed for the lessons that I was charged for when the instructor was out.

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/30/2022, Signed up Flute lessons and paid $147.00 as fee. The first lesson was scheduled on 09/03/2022 at 10:30 am.
  
  09/02/2022 evening, I got a cancellation email from Music and Art. I called the store and learned the instructor canceled my schedule due to her labor day weekend trip.
  
  09/10/2022 at 10:50 am. After 20 mins of lesson schedules, I learned the instructor would not come to the store for the lesson. I talked to one clerk at the store and let her know what has been happening with the instructor. She agreed to cancel all upcoming lessons and refund all fees. She also told me she had to submit a refund request to Music and Art HR and would take one or two weeks to see a refund.
  
  09/10/2022 at 2 pm. I revisited the Ellicott City store and asked some questions to another clerk, and I learned the previous clerk who helped earlier did not submit a refund request to Music and Art HR, so the clerk had to submit a refund request through their internal system. Of course, she agreed to cancel all lessons and refund full money.
  
  09/14/2022, I got a voice message from the Ellicott City store, and they asked when I could reschedule the Flute lessons. I called the store back immediately and talked to another clerk and explained what happened. He could not find any information from the system about my cancellations, so he had to cancel all upcoming lessons scheduled for me again. He also told me he was not sure if someone submitted a refund request to their HR or not because he was not allowed to see them and asked me to wait one more week.
  
  It's 09/23/2022 and I am still getting reminder emails from Music and Art that I have scheduled lessons on every Friday.
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 9, 2022/10/06) */
  Dear *********,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you may be experiencing surrounding your lesson account. I can confirm you were refunded $117.00 to your credit card ending 3946 on 09/27/2022.
  
  If you have any additional question or concerns, please feel free to contact our Ellicott City location at 1-410-461-1844.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (3000, 11, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I paid $147 and store manager told me what the amount I should get refund.
  
  
  Business Response /* (4000, 15, 2022/10/14) */
  Dear *********,
  
  Please contact the Ellicott City store for the additional $30.00 refund at 1-410-461-1844.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (4200, 17, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I contacted HQ, so don't refer this complaint to local store. Local store employees include manager said HQ had to process this.
  
  
  Business Response /* (4000, 19, 2022/10/21) */
  Dear *********,
  
  A refund in the amount of $30.00 will be refunded to your credit card ending 3946.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (2000, 21, 2022/10/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter rented a violin from ********************** for the school year 20-21. The school has a relationship with Music and Arts that delivers the equipment to the school and picks up the equipment at the end of the year. I began receiving notices of rental payments past due in the summer/fall of 2021. I called Music and Arts multiple times to tell them that the equipment was left at the school to be picked up by the Music and Arts Rep per the practice and that I no longer had the equipment. Both times the individual I spoke to said they would be contacting the school to retrieve the equipment. I didn't hear anything further and the person did not call me back to tell me there was still an issue. A few months ago I received a call from a collections company about owing over $1000 for equipment that was returned. I immediately called the Customer Service number for Music and Arts and asked for an immediate call back from a supervisor. I never received a call. Again, I received a threatening call from a collections agency. I immediately called Music and Arts again and requested to speak with a supervisor. I was told they could not transfer me to a supervisor or create a ticket and refused to give me the name of a supervisor or manager. I have made every attempt to resolve this issue over the last year and was told they would resolve the issue. A company should have a way for concerns and issues to be addressed instead of hiding behind "customer service". If this is how the company works I will share my concerns with our school district as they should not want to work with a company/be associated with a company that has such poor customer service.,
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Dear***********,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you maybe experiencing surrounding your rental. I can confirm your instrument has not been returned to Music & Arts.
  
  Please contact Kinum for further assistance at 1-888-281-1750.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an item on October 4th 2021
  See order number on attached document
  
  I never received any order status or follow up. I used the websites online contact form 3 times but only received a reply once on April 121th. See attached communication. Representative stated that the order number wasn't "current" and asked for the item information. I replied with a screenshot of my order. I never received a reply.
  
  I have called customer service 3 different times (most recently this past week). After waiting for a long time on the phone, the customer reps stated that they would email me with an update regarding the order status after they got more information from someone in the warehouse? I confirmed my email address with them each time and have never received a follow up email.
  
  The card that I charged the item on is no longer active, so I will need a refund in another form.
  
  It is unreasonable that I have had to wait this long, try to hunt down information (for almost a year) and never receive ANY information. It is also unusual that the online rep and the reps that I called seemed to have no idea about anything, including being under the impression that made order didn't exist (one of the phones stated that there was no order in my account until I read off the order number). I was charged, so clearly the order went through. This is the worst experience I have ever had with any business.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 7, 2022/09/27) */
  Dear **************,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you maybe experiencing surrounding your order. A refund check in the amount of $35.77 will be mailed to you on 09/29/2022.
  
  If you have any additional questions or concerns please feel free to call us at 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:09/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was taking saxophone lessons during the summer. We scheduled the lessons to stop before school started. My wife and I spoke to he store in person and everything was fine. We got automatically charged $140 on our visa for September. We did not want this and they said they would take care of it. Well it is 16 September 2022 and the money has not been refunded to my visa. The stores help line cannot help us and do not appear to know anything about the business. Please help facilitate this problem for me. We were given no receipts and have taken no more saxophone lessons. I just want the store to refund th3 $140 to my visa account.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Dear **********,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you maybe experiencing however I am unable to locate a lesson account under your name. Please have your wife contact us at 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I can't contact Jessica N***** Nobody from Music and Arts will respond to my phone calls. The business does not appear to know how to run a business or respond to customers.
  
  
  Business Response /* (4000, 11, 2022/10/04) */
  Dear **********,
  
  Please have Amy contact us at 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (4200, 13, 2022/10/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business will not take my wife's phone calls.
  
  
  Business Response /* (4000, 15, 2022/10/14) */
  We spoke to our customer on 10/07/22. This issue has been resolved. If Amy has any additional questions or concerns, please have her contact us directly at 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2021, I rented a flute for my daughter (order number **************). I rented it from Music & Arts, Riverhead, NY. The store told me that I did not need to return it to the same location and could return it to any other Music & Arts store.
  I returned the flute on October 10, 2021, to the store in Paramus, NJ. I was not given a receipt for returning the flute.
  Last month, it seems that they have been billing me the monthly rental fee of $32.59 each month, despite having returned the flute. I have called their main customer service twice, as well as the store in Paramus, NJ. They have indicated that without a return receipt, they cannot stop the continuing charge. They say their billing records have no record of the flute. I asked to speak to the manager and the customer service representative indicated that there is no manager...
  I disputed the monthly charge for August 2022 with my credit card company. They honored the dispute. Now in September 2022, I find that the Music & Arts have billed me twice - once for September 2022, and again, presumably for the monthly charge in August 2022, which was disputed.
  This is unbelievable. They have the flute, and believe they are justified in charging me the monthly fee indefinitely. They refuse to do a manual search for the flute. Presumably the order number would have a flute serial number associated with it. By now the flute probably has been rented to someone else - they should be able to search by the serial number.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 7, 2022/09/23) */
  Dear *********,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you maybe experiencing surrounding your rental. After further research I can confirm your account has been closed. Your credit card ending 6342 was refunded on 09/22/22 in the amount of $456.26. Please allow 3-5 business days for your bank to process the refund.
  
  If you have any additional questions or concerns please feel free to contact us at 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: **************
  
  Only 2 of the 5 items were received; the others say they are "Being Processed". I've called to check on the rest of the order but was first told all items were delivered (they weren't); then told they were back-ordered; then told they were shipped (although I wasn't sent a shipping email, as was sent for the first delivery).
  
  Please cancel the remaining items and refund the card for 31.73
  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 8, 2022/09/22) */
  Dear ********************
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you maybe experiencing surrounding your account. I can confirm you were refunded on 9/21/22 in amount of $31.73 to your credit card ending 6491. Please allow 3-5 business days for your bank to process.
  
  Thank you for your time,
  
  Jessica N******
  
  Consumer Response /* (2000, 10, 2022/09/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thanks

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter is taking band at her middle school in Titusville Fl. Teacher sent us a form to use this company to rent a flute. This is by far the worst company I have ever dealt with! No customer service and I have tried every avenue! No delivery of instrument! No email stating when it will be delivered! Nothing! It appears this is the only way to get companies attention!
  
  Order number
  
  **************
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Dear ******************,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you maybe experiencing surrounding your rental. Someone from our Customer Service Department left you a detailed message regarding your rental instrument.
  The Ed rep should have the instrument as of 09/08/22 and should deliver to the school next week. Please reach out to your childs music teacher because the instruments are typically delivered to them by the Ed rep.
  
  If you have any other questions or concerns please contact 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a student violin from Music & Arts approximately three years ago and returned it at the end of the school year. Music & Arts continued to charge my credit card even after we returned the instrument. I contacted the company, explained that I returned the instrument, and was told that they lost our paperwork. I also contacted my credit card company and explained the situation. Music & Arts is continuing to harass me for payment. I have received a series of letters in the mail and phone calls from (800) 676-7760, including most recently a letter and phone call today. The letter says we have a prior balance of $210.64. They included a Monthly Rental fee of $21.64, an LDW Recurring charge of $5.42, and a Statement Fee of $1.50. They are seeking a total of $239.23 and included a threatening message in all caps: "Our records indicate a past due balance. Payment in full is due upon receipt to avoid further collections and late fees. Thank you." The phone message also states that "it is imperative" that I return their call today. I am asking the BBB to contact the company and instruct them to stop contacting me and to change their business practices so no one else suffers from their tactics going forward.
  

  Business Response

  Date: 09/20/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Dear ***************,
  
  I am writing in response to you concerns regarding Music & Arts. I apologize for any frustrations you maybe experiencing surrounding your rental. According to our records your instrument has not been returned. Please email a copy of your return receipt to [email protected] to have the billing stopped.
  
  Otherwise please call 1-800-676-7760 to satisfy the balance on your account.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (3000, 7, 2022/09/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Jessica,
  
  As I previously indicated, we returned our rental long ago. By your employee's own admission, your company lost its records related to our rental. Your company's poor record-keeping is not my responsibility.
  
  The excessive debt incurred by your greedy private equity owners that led to your company's recent bankruptcy is also not my responsibility.
  
  If your company keeps calling me and sending letters to me, I will keep filing complaints with the BBB. I will not be intimidated by your company's aggressive collection practices.
  
  I hope that the BBB launches a thorough investigation into your company's business practices which, in my opinion, are predatory.
  
  This article provides more detail about your parent company, Guitar Center. The article describes your parent company Guitar Center as "a company buried alive in debt not from operations but from private equity buyouts and financial industry shenanigans".
  
  *********************************************************
  I hope that the BBB puts an end to your company's predatory practices so no other customers have to endure the harassment your company has inflicted on my family and many other honest customers.

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a *********** trumpet from this business back in May of 2019. At the end of December 2021 we took the trumpet in to Music & Arts for extensive repair. Someone had stepped on the trumpet at my son's High School. We took the trumpet back to Music & Arts as at the time we were still making payments on the trumpet and thought it would be covered- it was not. We left the trumpet for repairs and spent $200 + in repairs cost to get it fixed. We picked the Trumpet up over winter break 2021 and the trumpet was not used for about two weeks. When my son went to use it he discovered that it was still not working correctly-an issue with the valves. We took the trumpet back to Music & Arts were the store employee proceeded to blame us for the valves not working- they took it back in again to "repair" it. When we received the trumpet back in January 2022 the trumpet was still not working and we realized we would need to take it back and have it repaired. My son used a loaner trumpet from his High School the rest of the year. Over the summer my son participated in Drum Corps International where he was gone all summer and issued one of their trumpets. He returned a couple of weeks ago and tested his *********** but continued to have issues. Because of the poor customer service at Music & Arts we took the trumpet on Monday, September 5th to another Music repair shop. We got a quote back today. They have advised us that the repairs previously done on the trumpet were not done correctly. This shop has told us that the way Music & Arts repaired the trumpet damaged it further. The valves were not fixed correctly and it appears like it was done in a rush. The new repair shop has advised is that they will try and fix the additional damage done by Music & Arts but that the trumpet will never be 100% again due to the faulty repairs. (I can get verification from this company of this information) I am seeking a replacement trumpet of the same quality do the faulty repairs of M&A.
  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/12) */
  Dear ***********,
  
  I am writing in response to your concerns regarding Music & Arts. I apologize for any frustrations you maybe experiencing surrounding your account. I have opened a customer assistance ticket to have your concerns reviewed, please allow 3-5 business for a resolution.
  
  Please contact our Customer Service Department at 1-888-731-5396 for an update.
  
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I contacted the company, music and arts per their response to call the customer service number, I called September 13th, they told me there answer was not ready and to call back the next day September 14th. I waited until today, September 16th and they are still investigating. In the mean time the company that was repairing the trumpet for a third time due to music and arts faulty repairs has returned and it and stated the valve casings are beyond repair. I am renewing my request for a replacement trumpet of the same value. Please see attached receipt from company I recently took trumpet for repairs.
  
  
  Business Response /* (4000, 12, 2022/09/29) */
  Dear ***********,
  
  I do apologize for your frustrations regarding the repaired instrument. We are working on a resolution as quickly as possible. Thank you for this information, I have added this receipt to your customer assistance ticket. Someone from our Customer Service Team will reach out to your with a resolution as soon as this is resolved.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (4200, 14, 2022/09/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business has still not offered any resolution after almost a month. I have called for updates several times and every time I call their customer service representative tells me they are still reviewing it and will call me back. No one from the business had called me back let alone offer a resolution.
  
  
  Business Response /* (4000, 16, 2022/10/05) */
  Dear ***********,
  
  An update was emailed to ***********@gmail.com on 10/04/2022. If you have any additional questions or concerns, please respond to the email or call 1-888-731-5396.
  
  Thank you for your time,
  
  Jessica N*****
  
  
  Consumer Response /* (2000, 18, 2022/10/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Music and Arts has agreed to exchange the trumpet for us. We have not received the trumpet yet but will receive an email when it's ready. As long as the exchange is successful I will consider this issue resolved. Thank you.