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Business Profile

Tattoo Supplies

Ultimate Tattoo Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoo Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/6/25 $1,481.70 ORDER #********* I made this order on 1/6/25. I tried canceling the order before it was shipped, my email was not responded to and the package was shipped a couple days later so I began working on the return process. I talked to multiple people and got the return approval document. I was told I had an option between in store credit and cash refund. Once package was shipped back and received by the seller I had to ask multiple times when I could get my refund and letting them know Id like it to be send to my bank account. They sent me a a link for in store credit and said they wont do anything else, Ive asked for the in store credit to be enhanced for cash refund and they refuse.

    Customer Answer

    Date: 03/05/2025

    The company has gotten ahold of me and sent the money back to the account of the payment method. Thank you for your help, they were quick to comply after I made a complaint to the BBB.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a tattoo battery 09/04/2024 item did not power on called company they said they cannot exchange or return item it states that on site but how do I know they didnt send me broken item

    Customer Answer

    Date: 09/17/2024

    How do I know they sent me a broken part maybe thats what they do how in the world do they not guarantee part I just bought this machine no returns no refunds I have to submit a work order and they have to approve after waiting for item to get shipped now I have to wait to get approved on repairing item plus I will have to pay to ship it back to them and wait some longer to get the item back I run a tattoo business who has no time for that its ridiculous how they run there business on no returns you can even return tvs that cost 5 times as much writhing 15 days this is unacceptable 

     

Ultimate Tattoo Supply is NOT a BBB Accredited Business.

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