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Business Profile

Industrial Recycling

WB Waste Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Recycling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The attached PDF files has emails and a photo in reverse order from May 4, 2023 to July 12. 2023. 1. On May 4, 2023 an unknown neighbor left a trash can on my drive pad blocking my entrance into my garage, I have physical disabilities, 2. Rather than just move the extra trash can to somone's else drivepad, I contacted my HOA who contacted our waste management company, WB Waste Solutions, Maryland Headquarters, **** ***** ******, Capitol Heights, MD *****, ###-###-#### to remove the misplaced bin. I sent a picture of the lady moving the trash bin on my drive pad. 3. WB Waste removed the wrong bin and (they removed my trash bin) left a Recycle Only trash bin. I do not use the Recycle Only bin and the misplaced trash bin left behind by the unknown neighbor is not one of the bins from which WB Waste collects trash. 4. I have repeatedly asked that my trash bin be replaced and as of July 12, 2023, it has still not been replaced. 5. If I leave trash in my persoanl bin, WB Waste will not collect it. 6. I have received at least five commitments from WB Waste since my trash can was mistakenly removed with specific dates when my trash bin would be replaced (please see the details in reverse date order in the attached PDF file), but none of the commitments have been kept. 7. I pay for Waste Management Services but have not had consistent services for the past four (4) weeks. 8. Specifc details are in the attached PDF file.

    Business Response

    Date: 08/14/2023

    We are very sorry for the mix up that caused the removal of the incorrect trash bin. We made several attempts to deliver a new one and our delivery person was unable to locate the correct address in the development but did not notify anyone. During this time, we also made some changes to the staff and that transition stalled the process we had in place, consequently holding up the delivery. We have rectified this situation and delivered the bin. We do apologize for any inconvenience to the customer. 

WB Waste Solutions, LLC is NOT a BBB Accredited Business.

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