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Business Profile

Windows

Renewal By Andersen
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked them multiple times to remove my address from their junk mail list. They ignored me. I mailed a certified letter to their *******, ** office ( ***************************** ) which was refused April 23, 2025 demanding that they remove my address from their advertising. That letter was REFUSED and returned. They are arrogant harassing scum. I expect them to remove my address ( ************************************ Bealeton , VA ***** ) from ALL JUNK MAIL and advertising and a WRITTEN ABJECT APPOLOGY. They have no genuine concern for potential customers . ****** *****

    Business Response

    Date: 05/19/2025

    We will add this homeowner to the DO NOT MARKET List for Renewal by Andersen.  Any active marketing that has already been initiated may continue for a week or so, but no additional ads or contact will be initiated.  Sorry for the inconvenience.  

     

    Sincerely,

    *** ********

    General Manager, Cap Region

    Renewal by Andersen

  • Initial Complaint

    Date:03/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Andersen to replace two doors and ten windows. I have no issue with most of their work. Unfortunately, they installed my front door in such manner that its threshold presents a tripping hazard. Two seniors and a 4-year-old have already tripped on the threshold. Andersen has sent three people out to look at the issue and all of them have seemingly agreed that the threshold presents a tripping hazard. I submitted a potential solution submitted by a civil engineer (adding 5/8 inch of concrete to the top step to level it with the threshold). The last person Andersen sent agreed the threshold appears to present a tripping hazard but suggested a better fix would be to install an indoor/outdoor carpet section on top of the concrete. I agreed to that solution, but he refused to agree that Andersen would do the work or contract for it. My complaint is that Andersen created a safety hazard but expects me to fix it in some do-it-yourself manner. Anderson had taken careful measurements before the work and, as professionals, should reasonably foreseen that the door structure they proposed would lead to the tripping hazard. ***** ********, ******* ******, and others a Renewal by Andersen have photographs of the door threshold and have discussed my complaint at length.

    Business Response

    Date: 03/14/2025

    We have contacted the customer and are in the process of resolving the matter, the customer has requested we not reach out next until after they are back in town on the 23rd

    Customer Answer

    Date: 03/15/2025



    Complaint: ********



    I am rejecting this response because:

    The response is accurate but is an interim update and does not resolve the matter in dispute.  I do not want to close the complaint until the business and I agree on a resolution.  If the BBB prefers to close a complaint in these circumstances that is ok with me.  In that case I will refile if the business does not continue to work with me to fix the probem  


    Sincerely,



    ****** *********

  • Initial Complaint

    Date:01/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2023 I contracted with Renewal by Anderson of Jessup, Maryland to install windows in my home. The windows included three windows and a sliding patio door and a kitchen window with a plant window sill. The total amount was approximately $20,000. The installation was done on January 4, 2024. The installers came to my home at 8:30 and did not leave until 6:30 PM. The problem is with the living room window. The living room window is not finished properly. The framing of the window has a large gap at the bottom. I brought this to the attention of the installer. He tried to cover it up with caulking. The gap at the bottom of the window is very visible, and looks unfinished. It looks very unprofessional. For the amount of money that I am paying I did not expect this type of work to be done by Renewal by Anderson. I am very disappointed and I’m requesting that the work be repaired immediately.

    Also, when the installers finished at my house, it was late and dark. They tried to show me how to use the patio door opener. It was so dark that I could not see. In addition to that another of the installers used my bathroom and made a mess twice, I had to clean up behind him. It was disgusting. This is totally unacceptable and I do not appreciate this type of work.

    Customer Answer

    Date: 01/08/2024

    In Regards to complaint #********. Please remove my complaint because the project manager responded in person on Monday, January 8, 2024. He agreed to repair and replace the living room window frame ASAP. Also he apologized for the behavior of the installers. Again please remove my initial complaint. Thank you.

    Business Response

    Date: 01/24/2024

    Hello, Please see notes from Homeowner stating that the Project manager contacted them and provided a plan of resolution. We have parts on order and are trying to get the homeowner on the schedule for the 2nd/3rd week of Feb. Thank you, Brian 

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