Reviews

This profile includes reviews for Thompson Creek Window Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thompson Creek Window Company has 5 locations, listed below.

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  Thompson Creek Window Company

  4200 Parliament Pl Ste 600 Lanham, MD 20706-1882

  
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  Thompson Creek Window Company

  301 Dominion Dr Ste D Morrisville, NC 27560

  
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  Thompson Creek Window Company

  340 Hill Carter Pkwy Ste E Ashland, VA 23005

  
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  Thompson Creek Window Company

  2564 Boulevard of the Generals Ste 100B West Norriton, PA 19403-5226

  
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  Thompson Creek Windows

  1801 Sara Dr STE O Chesapeake, VA 23320

  

Review Details

• Review fromAnnie G

  Date: 10/17/2022

  5 stars
  I was very pleased with my experience with Thompson Creek. The job was completed on time. The installers did an excellent job with everything - installation , prep and cleanup.

• Review fromMaryanne E

  Date: 10/15/2022

  1 star
  The contractors I had previously used for my severely leaking box window on my townhouse KNEW exactly what the problem was, charging me hundreds. It still leaked after their "fix". In desperation I contacted Thompson Creek. They initially said I needed a new bay window but then said just a new window and leak repair/fix would correct problem. The inside repair work was going to be fine tuned accordingly. Hurricane Ian hit and new window/repair work still leaked after almost $5,000 paid to them. I called back and was told my gutters were the problem. i had those "cleaned" (man said they were not clogged). Window still leaks. I called Thompson Creek. No one has called back and follow up touchup work never happened. Aren't you ashamed? I am a single retired woman who paid you in full in good faith. I experienced a "hit and run" by your company. I probably didn't even NEED your $5,000 (almost) window. Humiliated and disgusted.

• Review fromRowena C

  Date: 09/03/2022

  5 stars
  The men that installed the doors was on time. They did a professional job, and they were polite and worked hard.

• Review fromCarol S.

  Date: 08/23/2022

  1 star
  They sold us a garden window manufactured by another company despite their claim that all windows are manufactured by them which was not disclosed to us. The garden window has unfinished wood interior. We believed that we purchased a finished vinyl window. They failed to give us vital information on the care of the window. They have agreed to pay for the wood to be finished but could not provide us information on how the wood should be finished. We contacted the actual manufacturer, Ventana USA, who was very helpful in providing us information, including that the wood should be finished within 10 days of installation. We paid $4,937 for the garden window and we are very disappointed with Thompson Creek.

• Review fromLoreta A

  Date: 08/21/2022

  5 stars
  Was a pleasure working with Thompson Creek , professional window installers :Gary J**** and Shan P*****. They replaced six windows.
  Job was done on the time and very professionally
  Thank you !!

• Review fromLPB

  Date: 08/14/2022

  5 stars
  Thompson Creek renovation of my windows, siding, gutters with gutter guards, patio French doors and deck sliding door was so professionally done, materials upgraded the look of my traditional colonial home, and I am now getting lower cooling analysis from the electric company. The administration, project management and construction staff all showed the same customer support attitude. This made the process so much easier not being stressed and having questions answered promptly. Thanks Thompson Creek.

• Review fromMichael S

  Date: 08/10/2022

  5 stars
  Exceptional product and staff. Intake to finish smooth, installers GREAT
  Thanks
  Mike. S

• Review fromFonda S

  Date: 08/03/2022

  4 stars
  Company representative was extremely helpful during in home consultation. Installation was canceled/rescheduled twice, but very happy with finished product. Installation crew was professional and did a great job.

• Review fromWB

  Date: 07/25/2022

  2 stars
  I would definitely do some research on other companies before contracting with TC.
  Also I was told I would receive my deposit refund within 7 business days....however I canceled the very next day! Why would it take that long to get my refund? Their customer service is not great if are not doing business with them. I keep getting the run around about my refund!
  I would not recommend this company at all!