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Business Profile

Home Improvement

Thompson Creek Window Company

Headquarters

Reviews

This profile includes reviews for Thompson Creek Window Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thompson Creek Window Company has 5 locations, listed below.

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    Customer Review Ratings

    3.66/5 stars

    Average of 88 Customer Reviews

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    Review Details

    • Review fromDeb L

      Date: 12/29/2022

      1 star
      I have had an ongoing terrible experience. The windows in my house keep failing. To date, this is the fifth window. The most recent is a fixed picture window over the slider. It leaks when the wind blows from the North East. The leak is terrible and has ruined the hardwood floor in front of the door. I reported it to them in October. They have rescheduled 4 times for products being delivered broken and the wrong size. It is December 28th and they finally arrived, took the window out and discovered it was the wrong size...AGAIN. The incompetence is astounding. I have spent hours on the phone and sitting at home waiting for them to show up. I can not even express my frustration and disappointment. I would warn anyone considering using Thompson Creek. I am a realtor who helps clients update their homes to sell and I have purchased and flipped numerous homes myself. Thompson Creek is by far the WORST company/contractor I have experienced in the 12 years I have been a real estate professional.
    • Review fromGloria V

      Date: 12/19/2022

      1 star
      Very disappointed in the service I received. Door installed incorrectly on 09/21/2022 and the installer was trying to leave without saying a word until I inspected the door and pointed out several flaws. I was then directed to the project manager who came out on 09/23/2022 and politely advised me that the door was improperly installed. After several canceled appointments, missed days from work and over 6 weeks later, someone final came out to correct the mistake. This is not the customer service I would recommend to anyone.
    • Review fromMarvin J

      Date: 12/01/2022

      5 stars
      Work was good and support person (Donnie) was very helpful and supportive.
    • Review fromGeorge R

      Date: 11/28/2022

      5 stars
      Excellent work. I observed the work of Francisco, the lead installer of our new windows and slide door. First-rate, professional work. The windows and door look great. There were several delays of installation of our front entry door, because of supply chain issues, but our project coordinator, Donny, helped us tremendously to work through several timing conflicts. Great job.
    • Review fromBarbara S

      Date: 11/18/2022

      5 stars
      I had a sliding glass door, an entry door, and a storm door installed. Throughout the entire process, from getting the original quote to the installation, I found Thompson Creek to be very professional and informative. They came on time and worked efficiently to get the job done. I would definitely hire this company again.
    • Review fromPam C

      Date: 11/16/2022

      5 stars
      I had a great experience they went above and beyond to get my sliding door done within a month for an event . I’m very happy the salesman Andre was very nice . The door looks amazing. Thanks you
    • Review fromLisa W

      Date: 11/12/2022

      1 star
      STAY AWAY FROM THOMPSON CREEK!
      While I thought I was dealing with a reputable company, it is only to my dismay, and total disappointment, Thompson Creek is not what one would think.
      I started this process back in February 2022, understanding the production, etc., I never thought it would take me to November for completion, but not without it being problematic from start to finish. I had the windows for my sunroom measured not once, not twice but FOUR times only to have them delivered and still not to measurement. I asked for the first same crew to return, because they knew my concerns... that didn't happen..... The next crew came, and broke items, not paying attention to detail, it went from two installers to 4 installers for less windows? and still unable to install the last set of windows because they didn't have the right size. The next installment the crew came and the windows were not aligned, one was longer than the other, and not until i mentioned the windows were not properly aligned they had to call it in again for measurements to be made, and had to wait again for the production line for my windows - yet I was told it would be expedited.
      It appears none of my concerns were never documented, or they are not using a database that "truly track" an order from cradle to grave. so I was always starting from the beginning with a new project manager, and never able to get a "real Live Supervisor" UNBELIEVABLE!
      I recommend to stay as far away from them as possible. This is what this forum is for, and in hopes that BBB would be certain to discuss their business practices. Whatever they put their reputation on, please DO NOT PUT YOUR MONEY AGAINST IT !! TOTALLY DIS-SATIFIED....
      DIS-SATISFIED AND YOU WILL BE UP A CREEK !
    • Review fromTravis G

      Date: 11/07/2022

      4 stars
      Got windows and new sliding door and front entry door. Project was delayed several months due to supply chain. Communication with project coordinators during this process was poor. There seemed to be turn over from that stand point because it was hard to get a person to return your phone calls and it was always a different person once you did get someone on the line.
      To this day, we have not received the correct hardware for the storm door that was installed.
      Overall, satisfied with install team and product (minus the hardware for the storm door)
    • Review fromLeah C

      Date: 11/01/2022

      5 stars
      Excellent Experience from start to finish. Professional staff from receptionist to sales rep, to guy measuring sliding glass door, to set up for project, to clean up after project. Professional skilled carpenters did a very thorough job. Answered all my questions along the way. Worked 4 hours nonstop to complete project. Will definitely consult with Thompson Creek on future projects.
    • Review fromDana G.

      Date: 10/23/2022

      1 star
      The project was delayed and no one called until the day before they were supposed to arrive - after we had ordered weeks ago! The installers were not familiar with the product and told us they had never installed this model while referring to the manual and YouTube videos for how-to. What should have been a one day job turned into three long days. They made us feel we had to tip them because they kept saying they were missing jobs and “doing us a favor”. Lastly, they left a big MESS behind. Dust and debris all over the bathroom walls counter and floors, a leaky handheld shower sprayer, drill holes in the exposed metal bar, and gouges and handprints all over the bathroom walls.

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