Complaints

This profile includes complaints for Real Property Management Gold's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Real Property Management Gold

  22099 Three Notch Rd Ste 111 Lexington Pk, MD 20653-5532

  
• 

  Real Property Management Gold

  2255 Crain Hwy Ste 102 Waldorf, MD 20601-3186

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my co-guarantor applied for a property on July 2, 2024. *** called several time and several urgent call back requests were put in. I keep getting the run around and told someone will contact me. I paid two application fees for an answer whether its no or yes. I did not however pay for nothing. After reading your previous complaints I see now why I havent received a response. I want my money back for both application fees. I will continue my efforts to expose the biggotry, and blatant disrespect companies like this exhibit.

  Business Response

  Date: 07/31/2024

  Hello,

  To our knowledge this complaint has been resolved with the following response:

  "We started off ****** No fault of the company. It was the answering service. *************************** made up for the poor service given by them by giving me unmatched amazing service. Thank you for explaining the process and what the problem could have been. Your resolution was appreciated."

  If you need further assistance please email us **********************

  Thank You

  Customer Answer

  Date: 08/06/2024

  We definitely started off ***** but there was a communication break down with their answering service at no fault of theirs. ******* reached out to me and explained what happened. ******* also helped  me through the process of leading a home from beginning to end. 
  

  I appreciate real property Gold for Turning a bad experience into an amazing one. Not too many businesses can do that. 
  

  If I could change my rating I would. 
  
  Regards,
  
  *****************************
  

  
  

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company collected two times rent for deposit, plus a full months rent upon our move-in. We are also required to pay an additional $49 a month for their extra service, which we were unable to opt out of. We paid the deposit and first months rent fully upon moving in to our rental in early January. Before 01 February, we were already getting emails saying our February rent was late. We did end up paying February a little late, but only about a week. We also received an email before 01 March stating our March payment was past due, even though it was still February. This time the email indicated we also hadnt paid Februarys rent, so they were trying to collect two months rent, even though February was paid.We continue to receive calls and emails stating we havent paid February or March rent, even though we have proof of payment. And they have threatened to take us to court. Today, March 21, 2024, they called my quarterdeck (I am in the Navy stationed at ***************, **), and unprompted, gave my social security number to the person who answered the phone. This is a breach of PII information. The person would not provide their name, but the person at the company who we have been communicating with on the phone threatened to call my command, so it was obviously a representative of this company.

  Business Response

  Date: 04/01/2024

  Dear ***************,

  Thank you for bringing your concerns to our attention. We take matters of tenant satisfaction and privacy very seriously, and we apologize for any inconvenience or distress caused during your tenancy. Upon reviewing your complaint, we acknowledge the issues you've encountered, and we are committed to addressing them promptly and appropriately. Regarding the rental payments, we understand your frustration with the confusion surrounding payment notifications and the repeated requests for rent despite providing proof of payment. We will conduct a thorough review of our payment processing systems and communication protocols to ensure accuracy and clarity moving forward. Additionally, we have investigated the matter of unauthorized disclosure of personal information, as privacy breaches are unacceptable and in violation of our company policies. There has been no such breach found within our company, if you have evidence on the contrary, please provide it to us and will we continue the investigation. 

  As for the desired outcome of terminating your lease and receiving a full deposit refund, we are willing to work towards an amicable resolution. We are prepared to discuss your request to vacate the property within 30 days without penalty, provided that all outstanding rental obligations up until the date of vacating are settled.

  Regarding the scheduled court appearance on April 2nd, it is our responsibility to ensure all legal procedures are followed diligently. However, we are open to exploring alternative solutions to avoid litigation if mutually agreeable terms can be reached beforehand. Please be advised that while we are committed to resolving this matter fairly, failure to comply with rental agreements and outstanding rental payments may result in legal consequences, including eviction proceedings. We encourage open communication to find a resolution that satisfies both parties' interests.

  We are available to discuss further details and negotiate a resolution that addresses your concerns. Please feel free to contact our office at ********************** to schedule a discussion at your earliest convenience.

  Sincerely,

  Real Property Management Gold 

   

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a rental application on 4/28 for a property on **** ****** Drive and was told that my application was approved. I did not hear anything for several days then when I reached out to ***************************** she then told me that the another applicant decided to move forward with the lease and that I can transfer my application to another property in which I agreed to for the property at *** ************************** in LaPlata MD. This is when all took a turn for the worst. I had an immediate move in request but all I received was a runaround. With several outreach attempts, and several messages left with the receptionist as well as direct text to the property manager, I receive no responses. I then decided to call ***************************** from my work line, and she answered only to act as if she did not remember who I was after we previously discussed the application transfer, viewing and next steps for the property. She stated to me that the owner went with another applicant based on the closer move in date. This was obviously non-sense because I had an immediate move in date. This company took my money for an application that they did not work yet lied, avoided, and did not respond to my several request for statuses. In addition, I've also reached out to **** ******** hoping to get answers. Since they did not properly work my approved application, nor did they communicate anything with me, and all human contact dissipated. I would like an apology from the very rude ***************************** for how she treated me as well as my $65 (application fee) refunded back to its original method of payment.Thank You,*******************************

  Business Response

  Date: 05/23/2023

  Dear *******************************,
  
  I apologize for the negative experience you had with our property management company regarding your rental application. We value all of our applicants and strive to provide exceptional customer service throughout the application process. I understand your frustration with the lack of response and the subsequent miscommunication you encountered.
  
  First and foremost, I sincerely apologize for the delay in responding to your outreach attempts. We have experienced a high volume of applications recently on most of our properties as the rental market is very competitive, which may have caused the oversight in addressing your inquiries promptly. We screen the applications on a first come first serve basis and go with the most qualified applicant. However, I acknowledge that this is not an excuse for the lack of communication you experienced, and we are actively working to improve our response times. We strive to treat all applicants with respect and professionalism, and any kind of unprofessional behavior is not acceptable.
  
  At Real Property, we are committed to delivering a positive experience to all potential tenants. We understand that your disappointment stemmed not from the property itself but from the way you were treated during the application process. We take this matter seriously and will take steps to ensure that our team receives additional training in customer service, business etiquette, and effective communication.
  
  Once again, I sincerely apologize for the inconvenience and frustration this situation has caused you. We value your feedback and will strive to do better in the future. We have refunded the $65 application fee to the card it was charged too. If there is anything else we can do to rectify this situation or assist you in any way, please do not hesitate to let us know.
  
  Thank you for bringing this matter to our attention.