We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ambulance Services

All American Ambulance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for All American Ambulance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

All American Ambulance Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company charged me $1300 for service. I appealed the decision with my insurance and insurance decided to pay the company the contracted amount of $320. This happened on 08/02/2023. All American Ambulance received the insurance money and are supposed to refund me $480 that was paid to them in a payment plan. It has now been over 6 weeks and All American has still not issued the refund that I am owed. I made numerous calls to them , the most recent on 09/11/2023 and yet the continue to avoid processing my refund. Also I find it very suspect that they billed me $1300 ,but when insurance finally decided to pay it was for the contracted amount of $320. That bill to me seems almost fradulant.

      Business Response

      Date: 09/26/2023

      Dear Sir/Madame

      The claim submitted to ************************ insurance was for $1319.60. The insurance disallowance due to contractual obligations was $957.26.leaving a balance of $362.34.

      this  amount was processed and paid 8/3/23. The amount of the refund due ******************** based on the attached payments made to All American Ambulance and the Collection Agency  is $400.00 not $480.00..

      If ******************** has record of making any additional payments - he may supply us with it and we can investigate further.

      If ******************** is agrees with the our total of $400.00, we can issue a refund check in that amount within the next two business days and it will be promptly mailed to his address.

      Regarding the initial invoice received by ********************, pricing to a patient  where the insurance denies the claim is based on our retail charges. There are no contractual obligations at that point. since the insurance

      did not approve the claim and the total charge was moved to the patient liability.

      Thank you for your cooperation, we look forward to further response

      Sincerely,

      ***********************************- AAA Billing Manager

    All American Ambulance Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.