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Business Profile

Amusement Parks

Urban Air Trampoline Park-White Marsh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Urban Air states that you can cancel your membership after 12 months and I am passed that time period and still can't get through to anyone to cancel it. I have gone in person and they tell me that I have to cancel online but there is nowhere to cancel it! I have sent emails through the "contact us" and even tried to google "how to cancel" to see if there is some hidden way that has worked for others. What I am seeing is that everyone seems to be having the same issues when trying to cancel. I think this is ridiculous! I have friends who continued getting charged for several months even after they finally got it cancelled after trying for months. What do I have to do to get this cancelled?!

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/07/21) */
    Dear Ms. ******-********,

    We are in receipt of your correspondence regarding Case # ******** ("Case"). We at Urban Air take consumer inquiries seriously and want our guests to be more than satisfied with their Urban Air experience.

    We hate to see you go. We have processed your request to cancel your membership.

    If you decide you would like to participate in our Membership program in the future please visit: https://www.urbanairtrampolinepark.com/membership.

    Thank you,

    Vanessa *****
    Guest ******* *******

Urban Air Trampoline Park-White Marsh is NOT a BBB Accredited Business.

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