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Business Profile

General Merchandise

American Collectibles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

This profile includes complaints for American Collectibles's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Collectibles has 3 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company order#**** on October 3, 2022. I thought I paid when I placed the order however, I received a quickbooks invoice on November 3, 2022 for the purchase. I ordered 3 Lolita wine glasses totaling $127.37. After making sure the money wasn't taken out of my account already I paid the invoice through ***** to a ***** *******. On November 10, 2022 I inquired about the status and received an email back stating 2 of them were on there way and the 3rd was on backorder. They were unable to provide a tracking number. I inquired again on November 22, 2022 and asked for a refund because I still hadn't received my items. I was told again 2 were on their way but had no tracking number. On November 23, 2022 I asked again about a tracking number and was told I would receive it once their system updated. On November 29, 2022 I sent a reminder through ***** for a refund request made a couple days prior. I can not get a response or refund from this business and I just want my money back.

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two ****** ***** wine glasses on 9/23/22 and paid through their Quickbook invoice. To date I have not received either wine glass although I have made many attempts via phone, text and e-mail to get a status. I have received one text and one e-mail both stating that the one wine glass had been shipped and was on its way (10/13 and 11/3); the other was on backorder. BOTH wine glasses are still being sold on their website with no indication that there is a delay or back order. On 11/15/2022 I sent an e-mail and a text requesting a full refund. Once again my request has been ignored. How are they still in business?????

    • Initial Complaint

      Date:10/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have called and emailed many times with no response. Never received my order. Need a refund!
      Purchase made on July 8, 2022 Order 8390A


      email from them 7-16:
      Customer Service <******************@gmail.com>
      Fri, Jul 15, 9:08 AM
      Here is an update from our warehouse:
      Grandma Got Run Martini Glass is on backorder. We will keep you posted once it becomes available.
      Thanks
      AMERICAN GLASSWARE
      XXX-XXX-XXXX
      http://american-glassware9.mybigcommerce.com/ Celebrate in style with LOLITA Glassware!





      July 26 from them in answer to my email:
      Customer Service <******************@gmail.com>
      Thu, Jul 21, 2:24 PM
      This item is on backorder. We will keep you posted once becomes available (estimate by late August)
      Due to supply chain issues as reported on the news nationwide, our new inventory is currently held at the port terminal awaiting for shipment to our warehouse. Thanks for your patience and understanding.

      10-14-22 emailed them again and no response.

    • Initial Complaint

      Date:10/06/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two drinking glasses on June 8. The money was immediately deducted from my account.
      When I hadn't heard anything from the company, I contacted them at the end of June. I was told one glass was backordered, the other would be sent out to me mid-July.
      By the end of August, I hadn't received the glass that was supposedly sent to me.
      I have called and emailed the company several times asking them to refund my money.
      I have not heard back from the company at all.

      Business Response

      Date: 12/26/2022

      Consumer Response /* (3000, 7, 2022/10/14) */
      Still have NOT heard back from this thieving company.


      Consumer Response /* (3000, 11, 2022/11/03) */
      Still haven't heard back from this company. I want my refund. How can I get help?

    • Initial Complaint

      Date:07/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 46inch wine glass from American glassware on March 4th of 2022 ordered number **** have not received it But they are selling 8 46inch wine glasses on Houzz website would like my glass or a refund have contacted them by email and called with no response because of covid I knew it would be a delay but when there selling this wine glass 46inch on Houzz website there is a problem with them not getting the product sent out to the customer who been waiting for months bad business

    American Collectibles is NOT a BBB Accredited Business.

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