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Business Profile

Internet Marketing Services

Home Properties Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lead company has been a scam since first purchase 03/13 All people there use same email address, so not always sure who have spoken to. But original email was from ***** *****. When replied was called on the spot by a *** ******. When call no one ever answers and have had 4--5 different people/name speak from numbers with personal names on them.Was told would have site with all local listings for people to search. Site has home 5 listings in all of ************** (when there are 1000s)..The prices show $0 for the home, so guess the homes are free. The other areas show homes that havent been on the market in months/years (this did prior which questioned and "they have been working on".. The *** doesnt work, which was told there was one, after paid was told being "built out".These people were supposedly clicking dorectly for help yet...I have received 13 leads (was told ***** guaranteed for each area) in 1 month total (from 5 areas, 2 paid and 3 free that they threw in, so should have been ****** leads).. multiple disconnect/wrong number people when picked upemail bounced back (which supposedly would never happen as you vet them) 1 spoke Spanish, no English and had no idea how could click any English links when cant read English (had to have an office mate speak to them as couldnt speak English)..Received one today after already trying to cancel that said hasnt clicked or gone to a site in weeks, as she is closing shortly, so wasnt sure how got info now Have been passed around multiple times with diff people, never a call back when told would throughout. Have been in contact with the issues since start of using them with nothing being fixed taken care of. just constant excuses and delaying. First complaint was 3/19 and they just keep dragging along and dont want to refund, just offering to throw $100 at me.Can send emails since 3/20 showing issues as well as calls

  • Initial Complaint

    Date:09/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up to get referrals for the mortgage industry. We are not receiving emails and some of the phone numbers being provided are not working numbers. Have called multiple times to customer service number and all calls have gone unanswered and have been ignored.

    Business Response

    Date: 09/06/2023

    We are not ignoring you. Please bare with us as we are having issues with our physical phone lines. We have WIFI but no phones but we already have your ticket in ... we are waiting on a switch.

  • Initial Complaint

    Date:06/29/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a mortgage loan officer and am received many SPAM emails from this company soliciting my business without any way for me to unsubscribe from their list. I did not opt in to marketing from them and they continue spamming my corporate email address even after I replied to their emails asking them to stop.

    Business Response

    Date: 06/29/2023

    We already have you on our Do Not E-mail List. As you are in sales and send plenty of emails, I am sure you know it takes a couple of days to take effect. Your company is one of the top companies we work with and thats why we reached out. Once you asked, you were placed on the Do Not E-mail List. Thank you for taking time out of your day to let us know about an e-mail that you received that was of no interest to you. We apologize for any inconvenience.

    Customer Answer

    Date: 06/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $399 for one month for real estate leads. They sent 25 some leads over 8 weeks and all of them are fake leads. 99% do not respond and several said they never filled out an inquiry and received multiple calls. This is an outright scam taking advantage of hard working real estate agents. They need to be stopped.

    Business Response

    Date: 03/31/2023

    This Realtor wrote a complaint already under a different account. They did not have two accounts. We will not acknowledge this complaint. 

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/15/23 I spoke with Bree Montgomery w/Home Properties Solutions, a lead generation company. I'm a new loan officer trying to grow my business. I asked Bree several questions about the process, lead quality, and their commitment regarding turnover timing of lead registration forms. A fast follow through is paramount to lead conversion success. I should've known something wasn't right when she rushed me, but she offered a time sensitive discount so I took it.
    Bree outright lied to me. I asked a lot of questions and she had great answers. She said:
    1. I would get exclusive leads
    2. Lead forms were not forced. In other words, people could view homes without filling out a form - so no incentive to feign interest.
    3. She said I'd receive the leads as soon as the customer filled out the registration form, or within seconds.
    4. She gave specific results for the last 6 months in areas I purchased that aren't even close to reality (ex: one area generated 17 leads - 11 became purchase transactions and 2 became refi transactions

    There is no contract and nothing in writing other than my notes and the results log I've kept. Of the 16 leads I received from 12/15/22 to 1/9/23:
    -1 was wrong number, 5 gave false addresses, 7 never answered or returned call/email, one was a duplicate lead
    - of the 7 that spoke to me, 6 either didn't remember filling out a form or filled it out 2 weeks or more prior. One already found a loan officer, one isn't even in Texas anymore, one was thoroughly confused, one said someone else must have filled out the form because he did not and they're not even looking for a house. Two claim interest but can't do anything now - both came in within minutes of my first complaint to the company.

    They refuse my refund request. I can provide multiple emails where Bree claims that the buyers are lying and/or Bree doesn't know why they say the forms are 2 wks + old.

    I want to keep this from happening to others, and I want my refund of $998.

    Business Response

    Date: 02/07/2023

    I am very sorry to hear that you are not happy with the program. A lot of new loan officers do not understand how lead generation companies work. Above everything, no lead generation company is selling you a dream. You are going to get tons of leads that are not workable, for multiple reasons but if you are doing your follow up on your end, you will close deals. We have been in business for several years and work with thousands of successful Realtors/Loan Officers in the US. All calls are recorded and the sales rep did not oversell the program. She specifically said, "It is a numbers game... and most lead generation companies need at least 90 days to pay for themselves." 

    We are a lead provider. We provide real-time leads. While we filter them, we do not vet them. All leads are user submitted on a site geared solely towards purchasing real estate and have indicated a desire to do so. All leads are made aware on the site as well as via email that they will be contacted about purchasing property. As stated in the complaint, in the client's own words they are a, "new loan officer" Unfortunately, it appears as though the client's lack of experience was their largest stumbling block.  Had they reached out to Member Services prior to submitting this complaint, we would have been happy to work with them on best practices from folks who have converted our leads. The client is now offline and will never be charged again. We wish them the best of luck in this new career.


  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to get unsolicited emails that violate the CANSPAM act as there is no unsubscribe link or other required information in the email. I've asked to be removed from their email list multiple times but continue to receive spam emails and no response.

Home Properties Solutions, LLC is NOT a BBB Accredited Business.

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