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Business Profile

Internet Providers

Astound broadband

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/22/23
    I canceled my cable bill in the beginning of October but kept the internet
    Called about my bill, was charged 79.95 for a tech visit and I had them take that 79.95 off my bill and 240. 00
    For 3- digital converter boxes need to return the boxes and that charge will come off the bill. Do you have a drop off box at the business the lady said yes just drop off the boxes and everything will be taken care of with your bill.
    Called back on 11/7 after the bill has not changed and was told it was due and It will be investigated and I would receive a call back. No calls back and on 12/2 called back about my bill and the lady said you account was never investigated.
    I’ll go ahead and request a investigation with my supervisors
    To look into this problem.
    Called Back 12/11/23 was told there’s nothing we can do until the boxes are returned and you should just go to the location you dropped off the boxes and see if they can find them.
    12/12/23 showed up to astound and the lady sent a email to the warehouse to search for the 3 tv boxes in warehouse with a drop off of 10/22 I said have my boxes should have been scanned coming from the drop off box
    The drop off box is not a secure box
    Out in front of the business. And it’s too small to handle the box drop off. it’s not a lockable or a secure box to put your boxes in. The drop off box is 20 feet from the business and Astound should be responsible for a safe return of merchandise in a proper secure box. Or the box should be built into the business to secure the returns of the boxes.
    12/12 after I got home,my service was turned off. called back on 12/12/23 won’t let you talk to nobody at all.
    I was still paying my internet bill while the cable bill was in dispute on the boxes.
    Now I will have to cancel my service of 8 years. this was Broadstripe business before astound with no problems.

Astound broadband is NOT a BBB Accredited Business.

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