Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Witty Movers were hired by my moving broker, United Choice Movers LLC, to deliver my things in my cross-country move. I owed them the $750 remaining on my $3852 contract, where it was written I could pay by *****. When I sent the Zelle, my bank, ****************, told me the Zelle was on hold for my protection. The Witty Mover supervisor gaslit me, saying it was my fault, that I didn't have enough money, despite the basic functioning of Zelle being obvious that the payment couldn't even be attempted if one does not have the funds in their account. I have a screenshot of my bank account balance at that time that shows that there were more than enough funds available. The Witty Movers representative told me that I needed to send another Zelle to them from another bank account, and I refused, as how could I get the money back if both transfers ended up going through. He threatened to hold my things hostage until I paid him cash, so I went to the bank where they explained that the Zelle was on hold for my protection, due to financial complaints against Witty Movers' account. I returned with a bank money ********* was told on the phone again by the supervisor that I owed them another $250 for the time they had spent waiting for me at the bank, and that they wouldn't accept a bank money order & that I had to go to a post office. I was alone & felt threatened, & it wasn't written anywhere this hourly overage charge he was arbitrarily charging.He said they would leave if I didn't pay the extra money. I returned to the bank cash. I called the police & the movers onsite admitted to the police that what was happening to me happens often with other moves they do for Witty Movers. The cops tried mediating but they gaslit me and said they would leave if I didn't pay an additional $450, charging me for all the hours they worked, even though some of the hours were already included in my moving fee. I paid them the original $750 in cash plus the additional $450, just to get my things

  Business Response

  Date: 09/18/2023

  To Whom It May Concern,
  On the morning in question, ******** attempted to send a Zelle payment to our company, but the transaction did not go through. Whether her bank put it on hold for her protection or not, the money did not go through. It is important to note that a pending payment that has not been authorized or accepted does not constitute being paid in full. Therefore, it is the client's responsibility to pay the balance in full in order to receive delivery.
  We advised ******** to cancel the payment and try sending the money from another account, but she refused to do so. We understand her hesitation and suggested that she go to a local ATM or her bank to complete the transaction. However, the client became irate and expected us to proceed with the delivery without receiving payment.
  We also informed ******** that our crew had other jobs scheduled for the day and could not wait for her payment to clear for 4 hours. Despite our explanations, she continued to argue. As a result, this situation took approximately 3-4 hours of our time, and we charged her for the standard wait time.
  Based on the circumstances, we do not believe the client is entitled to any refund. We have only billed her for the standard wait time.

• Initial Complaint

  Date:03/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Alfreda *****

  Business Response

  Date: 03/28/2023

  To Whom It may Concern: 

  I would like to fist apologize for the damage that was done to Ms. Kelly's Television. It is not our intention for our clients items to be delivered in that state. Our Company sent Ms.Kelly information on how to file a claim with out third part claim's company.  We advised her that they we would take care of her claim. After multiple phone conversations Ms. Kelly made it clear she was not interested in a filling a claim. At that time we let her know the time limit in which she had to file and made it clear it was the only way to deal with her damages. 

  If she wishes to continue with the claim we are happy to assist her. 

  Witty Movers

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ****** ****** to pack and move me across the country. ****** is a brokerage and they then hired Witty Movers and they charge at a cubic foot rate. Witty Movers proceeds to take all of my items and load up. They tell me it is 1900 cubic feet. I disagree with them and tell them their truck is not 1900 cubic feet. It is 27’ x 8’ x 8’, which is a max of 1728 cubic feet. They say that I have to pay for all 1900 cubic feet otherwise they will unload the truck, which as you can imagine, is very inconvenient. I tell them that they can start the drive under good faith we will sort it out. I tell them that when they arrive, I will take pictures of the truck and will pay for the cubic footage shipped. They say that is fine. The truck arrives and we confirm it is 27’ x 8’ x 8’ at its max size, confirming the max cubic footage is 1728. They open the door and all of the items did not fill up the truck. They used ~25’ of the 27’ length. This would make the cubic footage used 1,600 (25 x 8 x 8). They said I have to pay for 1800 cubic feet otherwise the driver will leave and start charging me storage fees and/or possibly return it to my place of origin. I also have to pay the balance in cash. I tell the service rep that I want to talk to their GM and he says “our GM doesn’t talk to clients”. I feel I should only pay for 1600 cubic feet as that is the amount of space my shipped items took up. They charged me $6.24/cubic foot. I would like a credit of the 200 cubic feet worth of items I did not shop. 200 cubic ft x $6.24/cubic foot = a credit of $1,248. They also damaged my front door and am expecting a resolution on that as well.

  Business Response

  Date: 03/16/2023

  To whom it may concern,

  We  have already  gone back and forth with client multiple times in this case.  His assessment of his cubic footage is wrong and his price per cubic footage is wrong.  We reduced his cubic footage  400 cubic feet already in effort to make him happy.   We do not believe anything would make him happy at this point.  

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2022, the services, responsiveness, integrity, terms and conditions of my move contract began to fall apart. Witty Movers and Delivery LLC had arrived and were employed by United Best Moving LLC to perform my move. Witty Movers and Delivery LLC decided to charge an additional $873.00 for the Safe, even though it was listed on the binding agreement in writing at the bottom of the contract, which I did show to the driver. I also pointed out they only listed a $500.00 surcharge for bulky items, but the change in price was $873.00. He ignored me and stated they (Witty) have an extra surcharge for bulky items. I made multiple phone calls to both United Best Moving LLC and the newly arriving Witty Movers and Delivery LLC. At no time was a phone call ever returned to me, nor was I ever allowed to speak with a Supervisor. I started documenting everything as I no longer had trust in either company. Witty Movers and Delivery LLC's driver then added more charges for packing and materials $1798.00. In the end, I asked for the driver's phone number, to which he told me he did not want to be in the middle of my problems with Witty Movers and Delivery LLC. I remained calm and asked the driver to have his supervisor call me immediately, the driver told me that is not possible. At no time did they use boxes of their own, I had everything boxed already. The movers did use tape and blankets for the furniture and bicycles. In the end , the driver added more charges for additional cubic feet $562.50. I pointed out that additional fee was unnecessary since they had not been stacking everything to the roof of the moving truck. The last 6 to 8 feet of my household goods was simply placed onto the truck and not stacked and packed tightly, he replied that he could look at items and tell the space requirements. They also charged for a shuttle fee of $1336.00, even though I had video of Semi trucks with trailers delivering to other houses.

  Business Response

  Date: 01/11/2023

  Business Response /* (1000, 5, 2022/12/14) */
  To Whom It May Concern,
  
  We would like to apologize for your experience with your move. Bulky item fees usually accompany larger items like your safe or something like a pool table. As you review your estimate you will notice that it is stated there. Also, if a trailer can not fit at your destination you will be assessed a shuttle fee. Please send us any videos you may have about your address that show otherwise. Sometimes clients need extra services to ensure their move goes as planned. We do thank you for your review, it will help us communicate better with clients in the future
  
  
  Consumer Response /* (3000, 7, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have already communicated many times and exhausted all forms of communication with this company. Never has a supervisor returned any calls or messages. I have never been allowed to speak with anyone in management, even though I asked many many times. I did already provide a video before my household goods were delivered. I again provided the same video and letter of dispute to this company directly. I have emails, text messages, witnesses and video as proof. This company also failed to address the excess space charge and the charges for packing. It is as if they ignore something that it did not happen. Please keep this case open. Thank you!
  *******

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Witty movers moved us from New Jersey to Florida. It was Witty Movers responsibility to break down any furniture that could be broken down (computer desk, which was not broken down, and received smashed) and reassemble upon delivery. Upon delivery it was apparent that we had damaged and missing items. They were also responsible for assembling certain furniture items but didn't because of they lost the hardware to the furniture (we had to improvise and buy hardware that would complete the assembly, and they were running late, leaving us (in our 60's) to fend for ourselves. The movers being in a hurry didn't give us any time to assess the damages/losses. Forcing us to hurriedly fill out their damage report. Once they left, leaving us to reassemble items and assess our losses, we realized just how much was missing. A couple days later we contacted Witty Movers about the missing items and were told they had no idea where they were. After applying for an insurance claim, (they had 120 days to respond). Fast forward 7 months later, according to the so-called independent mediator we were offered a $15.00 settlement for losses. We are at a loss for words how Witty can get away with this. We estimate our losses at approximately $3,500.
  
  Hopefully, the BBB can help us with this situation.
  
  Sincerely yours,
  
  *** *******

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 14, 2022/12/14) */
  To Whom It May Concern,
  
  We apologize for the bad experience you experienced with your move. Our team is supposed to reassemble furniture that we took apart as part of your move. Your claim amount does seem low and although we cannot give you full protection for your damaged goods, we can ensure you get a fair amount based on your coverage. Please contact us at 866.603.7080 to resolve this asap.
  
  Thank you

• Initial Complaint

  Date:10/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/2022
  I booked my move with this company on September 29, 2022. The company committed to bring me my stuff by 10/7 and picked up my items in 9/30. When they arrived i payed them a total of $775, as half of the price i was quoted for, via cashapp. The company had issues from the bringing where they told me someone was trying to steal my move. They also told me they were coming on the 10/1-10/2 but came earlier because of this. They told me i would be receiving my stuff earlier than the time i was supposed to because they came early. I continued to call them and then didn't respond. When i arrived to my new home in Texas and called them they told me that my things were in storage in nc. When i asked why they said because they were waiting for someone else to book a move so they come bring both moves in one truck. Me and the manager continued to go back in forth because this is not what they told me was happening when they came to get my stuff. The manager proceeded to curse me out over the phone and hung up. I continued to call them and i didn't get an answer until a week later after continuing to call them. They gave me the number to their dispatch company. Mind you i didn't know they were brokers and not the actual mover company because they told me they were one company. This also why they told me someone was trying to steal my move in the beginning. When i called them, i was told that they were getting ready to bring my things. My contract shows they always had my address and proper contact info. They told me they never had a moving address or my number and to email them with my info. I emailed them my address and number but later learned that the email had a typo in the phone number. i gave They sent me a email saying i had a balance of $1332. I thought that was the total amount because they told me my total was $1550 and i was receiving a discount during the initial booking phone call. I still haven't received my stuff and the service has been crazy.

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 11, 2022/11/14) */
  The customer was picked up on 9/30/2022 and was not ready for delivery until 10/11/22 the contract call for 1-21 business days for delivery from her first AVAILABLE DELIVERY DATE. our truck left out on 10/22 to make delivery (we combine loads to the same location as smaller loads can get a discounted rate. Customer was notified of her balance before departure due prior to offload $1331. upon arrival she said she spent all her money and could not pay us her balance. When we told her that we could not deliver and would take it to storage at her cost until the funds would be available to her she and her friend basically held our driver at her driveway putting their bodies in front of the truck so that they could not leave. Driver called the cops and we got held up there for almost 4 hours until the cops showed up at which point we were able to leave with the shipment which is currently in dallas texas. She will need to come up with her original balance and a 500$ storage and waiting time fee and pick up the items herself once the payment is made we will get her the pick up details, if she wants she can ask us to redeliver for an additional fee of $500 on top of her original balance of now $1881
  it is unfortunate that this situation had to take place but it is lays entirely with the client herself. not to mention all of her thug friends kept calling to threaten us like we have done something wrong to her, she is at the wrong