Complaints

This profile includes complaints for Mariner Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mariner Finance, LLC has 292 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mariner Finance, LLC

  8211 Town Center Drive Nottingham, MD 21236

• 

  Mariner Finance

  2742 Plank Road Altoona, PA 16652

• 

  Mariner Finance

  560 Clairton Blvd, Suite D Pleasant Hills, PA 15236

• 

  Mariner Finance

  765 Kidder St Wilkes Barre, PA 18702-6910

• 

  Mariner Finance, LLC

  19705 Frederick Rd Germantown, MD 20876-1307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am past due a little over 30 days. I want to know why I recieved a email offering me options. If nothing is available why am I recieving a email saying they have option. And it’s one person in specific that argues with me every time I call. She basically said the note was sent from corporate it’s misleading and hurtful if you don’t have options to help me out with a hardship but sending out emails that suggest the company does have options.

  Business Response

  Date: 05/03/2023

  Thank you for contacting us.  Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has researched this complaint.  The email referenced within Ms. *******'s complaint is an auto-generated collection email sent monthly to delinquent account holders intended to make the account holder aware of the account status.  The email clearly states that there MAY be relief options available and to contact the servicing branch location to discuss.  Mariner attempts to provide assistance to its customers when they experience financial difficulties that may temporarily affect their ability to meet their contractual obligations. Mariner recently assisted Ms. ******* with a hardship deferment in January 2023.  Although no additional relief option is available at this time, we encourage customers to maintain communication with us, so that we are aware of our customer’s hardship and can potentially provide relief options that may become available.  

  For any additional questions regarding this matter, we ask that Ms. ******* contact Mariner's Customer Relations Department at ###-###-####.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13, 2023, I was invited to apply for a loan by the business mentioned above. Due to complication with their mobile application, I was unable to complete my application. I called and was helped by a customer service representative. When my loan application was complete, a copy of my credit report was pulled, which resulted a drop in my score. I was then told by the customer service representative that I would receive a call back with a decision on my application. After two days of not receiving a phone call, email, etc, I went to goggle review to leave a review of my experience with this company, which was a negative review. Approximately 10 minutes after I posted the review, I received a phone call from the branch manager. The manager stated that my application was completed and awaiting approval. She also stated that because the branch I had applied to was too far away , she would ensure that my application would be sent to a branch much closer to me and they would contact me on Monday. On Monday I called the branch that the manager said she had sent my application to. To my surprise, the new branch did not have a copy of my application. Frustrated with the whole situation, I call the customer relations and spoke to a representative She took my information and assured me that a district manager would call me and speak to me about the entire situation. I was told that someone would contact me within 24 hours to discuss the situation. It has now been 2 days since I spoke to anyone in reference to this situation. I am beyond frustrated now because, my credit score has been impacted negatively due to this situation and no one wants to take responsibility of the action of the branch manager who conducted retaliatory action due to me writing a negative review of their service.

  Business Response

  Date: 04/27/2023

  Thank you for contacting us. 
  Mariner Finance, LLC (“Mariner”) takes customer concerns seriously, and
  our Customer Relations Department has thoroughly researched this
  complaint. 
  
  Mr. ***** initiated a credit application with Mariner on
  April 14, 2023.  On April 21, 2023, Mr.
  ***** contacted Mariner’s Customer Relations Department via email stating that
  he had been waiting for contact in regards to his recently submitted
  application.  The email was forwarded to
  the local Assistant Vice President, who was able to speak with Mr. ***** the same
  day regarding his application.  Based on
  our review, Mr. *****’ loan was funded on April 26, 2023.
  
  For any additional questions regarding this inquiry, we ask
  that Mr. ***** contact Mariner’s Customer Relations Department at ###-###-####.

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started loan in 2019. I paid a total amount to the business of $935.82. I was able to settle in the amount of $3000 and a written receipt was to be mailed to me after it went to the head office. Approved settlement was granted to me. Louisiana had Covid then Hurricanes that hit the state and I never got the paperwork in the mail from Mariner Finance, LLC. I have tried and have gone up there more than 4 times to resolve this matter. All who approved my settlement is gone or fired. i paid a total of $4381.53 and should have a zero balance.

  Business Response

  Date: 04/24/2023

  Thank you for contacting us.  Mariner Finance, LLC
  (“Mariner”) takes customer concerns seriously, and our Customer Relations
  Department has thoroughly researched this complaint. 
  
  ********* ****** entered into the loan with Mariner on
  October 15, 2019.  The executed contract required forty-one (41) payments
  of $143.88 beginning on November 15, 2019 with a total repayment amount of
  $5,899.08.  On June 11, 2020, Ms.  ****** visited her servicing
  Mariner location and was provided a payoff quote in the amount of $3,
  445.71.  Ms. ****** submitted a payment of $3,000, leaving a remaining
  payoff of $445.71 due at that time.  Ms. ******’s account was not eligible
  for a settlement offer at the time the payment was made and based on our review,
  there is no evidence of a settlement offer having been provided.
  
  For any
  additional questions regarding this matter, Ms. ****** may contact Mariner’s Customer
  Relations Department at 844-338-2080.

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ***** contacted Mariner Finance in June of last year. Mariner then told Mr. ****** that he signed a loan from that period up until now. Mr. ****** contends that he did not receive any loan despite bringing this to the attention of Mariner as to why he i s paying off a loan that does not exist. They then told him that he did the loan over the phone. Mr. ***** was sick with COVID-19 so he did not contest the information that was received by him at this time. Mr. ***** says that he has been paying on this loan, and it has reflected on ******* and ********** that he took out the loan. The loan was for the amount $3,370.00.

  Business Response

  Date: 04/13/2023

  Thank you for contacting us.  We were unable to locate an account for Mr. ***** based on the information provided.  Mariner's Customer Relations Manager called and left a voice message for Mr. ***** upon receipt of this complaint in an effort to gather additional information that may assist us in locating his account.  In order to be of further assistance, we ask that Mr. ***** return our call at the number provided, or contact Mariner's ***************************** at ************.

  Mariner Finance

  Customer Relations

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19927934
  
  I am rejecting this response because:

   

  Mr. ***** received a letter numbered Account *************. He states that he was looking for the account number 1114 which was opened in June 17, 2019. It states high credit $150.00 on the account. 

  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19927934
  
  I am rejecting this response because:

   

  Mr. ***** received a letter numbered Account *************. He states that he was looking for the account number 1114 which was opened in June 17, 2019. It states high credit $150.00 on the account. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/18/2023

  Thank you for your patience in this matter. Mariners Customer Relations Manager was able to speak with Mr. ***** to determine the account in question.

  Mr. ***** entered into a loan with Mariner on June 17, 2019 by cashing or depositing a prescreened firm offer of credit that was mailed to him in the amount of $1,200.  On June *******, Mr. ***** contacted his servicing Mariner location and inquired about adding additional funds to the loan.  On June 29, 2019, Mr. ***** visited his Mariner branch and refinanced his loan, receiving additional funds in the amount of $2,000, as evidenced by his signature on the loan agreement.  The executed contract requires forty-two (42) payments of $119.35 beginning on July 29, 2019, and is secured by a perfected lien on a 2016 Chevrolet Malibu. 
  
  As part of Mr. ****** account opening procedure specific information including his name, date of birth, address and identification number were required and verified, and these documents were retained with the loan file. In addition, several ACH payments were made on the account by phone with the servicing branch location, which are recorded for quality assurance purposes.
  
  Mariners Customer Relations Manager contacted Mr. ***** upon receipt of his complaint, and reviewed this information with him.  Mr. ***** claimed that his initial loan with Mariner was paid in full, and that he did not recall entering into the current loan.  Mr. ***** was advised that his initial loan was opened on June 17, 2019 and closed on June 29, 2019 due to refinance,and that all payments made have been applied to the refinanced loan.  Mr. ***** recently requested and received a copy of his current contract bearing his signature.  Mariner will also mail a copy of Mr. ****** payment history and a copy of the original prescreened offer to Mr. ******* current address.  We would like to remind Mr. ***** that he has access to view his loan documents and payment history by visiting Mariners online Customer Account ******************************* have additional questions, we ask that he contact Mariners ***************************** at ************.  To make a payment, Mr. ***** may contact his servicing branch location.  

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband had emergency surgery and while he was in recovery he had a notification from Mariner Finance that he had missed a payment on a loan we co-signed together. He called them immediately, told him the situation while still in recovery and the man said if he pays the minimum amount due he should have no issues against his credit. I used my card and paid the amount. Immediately after we received a derogatory **** on both of our credit summaries stating 30 days of missed payment. My husband tried to call Mariner Finance and they very rudely told my husband that there was nothing they could do even if he made arrangements. Today he received the same notification that the money hadnt come out of his account to pay ********************** from March. We called Mariner finance paid the entire amount, told him what previously happened and asked if it was going to affect our credit. He said no it wouldnt affect our credit. Not even five minutes after paying I had 25 points taken off of my credit score from Mariner finance. Both times now we have made arrangements and my husband does not feel comfortable calling because they basically called him an idiot last time he called them by both the person that answered the phone and the manager who he asked to speak to. We just want to fix the issues on the credit report from February 8th and again from today April 7th. As a co-signer of the loan I was never informed of any late payment or asked to pay for the payment which I would have in both incidents. My husbands name is *********** ********.

  Business Response

  Date: 04/14/2023

  Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has researched this complaint.
  
  ***** ****** entered into the loan with Mariner on April ******* as a co-borrower.  The executed contract requires one (1) payment of $140.50 followed by twenty-three (23)payments of $132.17 with the first payment due on June 1, 2021.  A review of the account confirms that the payment due on January 1, 2023 was not received until February 7, 2023 and the payment due on March 1, 2023 was not received until April 7, resulting in the account being reported late.  Mariner made reasonable attempts to contact both borrowers regarding the status of the account.
  
  Reporting accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act. Mariner makes accurate account information available to the Credit ****************** (***) on a monthly basis, and each *** has its own internal policies that determine how the information is displayed in the credit report. Based on our review, the information furnished by Mariner to the *** is accurate.  In the event Ms. ****** has additional questions regarding this inquiry, she may contact Mariners ***************************** at ************

• Initial Complaint

  Date:04/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, I called MAriner to make a payment of $367.00 to cover 2 past-due payments. The woman took my payment without any problem and told me to continue to make payments by phone or online.A week later I received a letter from a collection office saying that my loan is past due. At that time I thought it was an overlap between the time I made the payment and the time the collection letter was sent out.The collection letter was dated March 7, 2023. My complaint: Mariner Finance took payment from me on March 15 which indicates to me that the account is still with **********************. No one indicated to me that the account is in the collection process. The personnel made no attempt to advise me of the account status.1. I was deceived by Mariner's practice and my FCRA was violated.2. The manager ***** says the person who took the payment was new and " there is some growing pain" 3. The manager ***** **** up on me during the first conversation.4. I called back and ***** made me believe she was another person when I asked her if I needed to explain what happened in my last conversation as her employee hung up the phone on me, but she never said it was her who hung up the phone.5. I asked for the employee's name who hung up the phone and then she admitted that it was her.6. The law firm that has the account was unaware of the paid payments back on March 15, 2023. I spoke with the lawyer **** on March 6 around 17:00 hrs EST.I have no faith that this account will be handled properly.

  Business Response

  Date: 04/14/2023

  Thank you for contacting us. Mariner Finance, LLC (Mariner) takes customer concerns seriously, and our ***************************** has researched this complaint.
  
  ***** **** entered into the loan with Mariner on October 7,2022.  The executed contract requires Forty-one (41) payments of $108.85 beginning on November 7, 2022.  ************** account remaining past due for the January 7, 2023 contractual payment obligation, and all attempts to contact him having failed, Mariner initiated legal action to collect the account on March 6, 2023.  On March 15, 2023, *******  submitted a payment in the amount $367.00 to his servicing branch location. Mariner contacted The *********** ********** via email the same day at 2:09pm to advise of the payment and provided an updated account statement reflecting the recent payment and remaining balance. Mr. **** may submit all future payments to The *********** **********. 
  
  Reporting accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act. Based on our review, the information furnished by Mariner to the nationwide credit reporting agencies, including that the account is a collection account- is accurate.  Once paid in full, the account will be updated to reflect as a paid collection account. 
  
  For any additional questions regarding this inquiry, ******* may contact Mariners ***************************** at ************..  To make a payment, he may contact The *********** ********** at ************.

   

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19909360
  
  I am rejecting this response because:  Mariner has sent the account into collection and knew about it when I called to make the payment. Mariner took away my rights under the **** because Mariner did not advise me that the account was sent to collection. Once an account has been sent over to collection, the originating creditor must advise the customer that the account has been sent off to collection and that all payments must be sent to the agency that is handling the future payment. Mariner chose to do it both ways, violated my rights and collected the payments as normal. I. as a consumer was not aware that the account was sent off to collection and i was not given the option to contact an attorney to dispute any information that was sent. It's either the account stays with ********************** or it is at the hand of the collection agency. I want the collection status to be removed from my account. My rights have been violated. The manager ***** said that her new customer service person did not know the rules, but that is not my problem.

   

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 04/19/2023

  Thank you for the additional feedback.  As previously advised, Mariner made reasonable attempts to contact Mr. **** regarding the status of the account and potential next steps via phone and email.  A review of applicable records also confirms that Mariner mailed Mr. **** a collection letter on February 16, 2023 informing him of the delinquent status of his account and advising him that his account would be referred for legal action if the delinquency was not addressed within 15 days of the date of the letter.  Mr. **** failed to address the delinquency within the allotted time frame and therefore legal action was initiated on March 6, 2023.

  Mariner disputes any violation of Mr. ****** rights and complies with all FCRA guidelines.  *************** have additional questions, we encourage him to contact The *********** ********** at ************.

  Mariner Finance- Customer Relations

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19909360
  
  I am rejecting this response because: My previous rejection did not answer to the questionable tactics used by mariner. It is not about when the letter was mailed out to me as I didn't not get the letter. The question is why did mariner take my payments when in fact in was referred to a collection law firm? Mariner collected the payment because it did not want to pay the law firm the fee that is required for collection. Furthermore, when the account was sent over to a law firm or collection party, I have rights as a consumer to be advised as such the moment the representative took my call and took my payment. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2022, a civil case for debt was filed against me by this company. I showed up to the court date on August 23, 2022 to represent my side of the case and no representative for Mariner Finance showed up to defend their side of the case. A default judgment for myself (defendant) was awarded and was told that $0 was owed to the company. They had 30 days to appeal this judgment but never did appeal it. It has now been 6 months since the judgement, and I am starting to receive phone calls and letters that I still owe them money, even though a judge ruled in my favor that I did not owe them money. I tried talking to customer service about this to clear things up, and customer service was extremely rude and unprofessional about this. They told me that it didn't matter that they didn't show up for court and that it didn't matter what the judge ruled, as I still owed them money. **************** treated me very poorly, they did not care to hear my side of things and frankly only cared to say that I still owe them money. Last time I checked, a company doesn't get to overrule a judgement made in court. I would like this to be resolved and to remove any debt that I am being told that I still owe, but I was told that will still call me and send me letters stating that I owe them money, which frankly is harassment at this point, since I don't in fact owe them anything per the judge's ruling.

  Business Response

  Date: 04/13/2023

  Thank you for bringing this inquiry to our attention.  We take customer concerns seriously, and our ***************************** has reviewed this complaint.
  
  Mr. ******* entered into an installment loan with Mariner Finance,LLC (Mariner) on February 9, 2021.  The executed contract required twenty-four (24) payments of $133.61 beginning on March 9, 2021.  ******************** account was past due for three (3) contractual payment obligations and no payment arrangement was achieved, Mariner initiated legal action to collect the account on June 10, 2022. 
  
  Due to an unavoidable scheduling conflict, a representative of Mariner was not available to attend the hearing, and a default judgment was entered for the defendant. 
  
  Mariner has removed the outstanding balance and ceased all collection activity in regards to this account. In addition, Mariner has submitted a request to the nationwide Credit ****************** (CRA) to delete the tradeline.  Please be advised that *** may take up to thirty (30) days to process requests of this nature.

  We appreciate the opportunity to address our customers concerns.  ****************** have additional questions, we ask that he contact Mariners ***************************** at ************.  

  Mariner Finance- Customer Relations

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has an unending turnover with its managers! On two separate occasions,I applied for a loan(while I am still a customer) and both times they NEVER got back to me to tell me if I got the loan or was denied! Then when I asked about it,I was told that they sent it to their district manager! That happened a few times! Then they call me harassing me about being late on my payment!! I was just waiting to see if I got the loan or not! I’m going to pay them off before July and I wish to never be contacted by them ever again! They should have their lending license revoked! They are a high interest lending company that preys on people with poor credit! They originally got me to be a customer by sending me check in the mail and said all I had to do was cash it and then I would be a customer! When you’re hurting financially,,it’s hard to throw those type of mailings out! People need to be warned about them!

  Business Response

  Date: 04/06/2023

  Thank you for contacting us. 
  Mariner Finance, LLC (“Mariner”) takes customer concerns seriously and
  our Customer Relations Department has thoroughly researched this
  complaint. 
  
  Mariner received an application for credit from Mr. ******
  on February 13, 2023.  We respectfully dispute
  Mr. ******’ claim that Mariner failed to advise of the approval or denial of his
  applications.  As required, the
  applicable adverse action notice was mailed to Mr. ****** on March 10 2023, detailing
  the factors that contributed to the credit decision and providing a counter
  offer.  Mr. ******’ previous application
  was approved for funding resulting in him opening a loan with Mariner. 
  
  Per Mr. ******’ request we have updated his account to
  reflect no additional contact from Mariner, as well as no additional offers.  Please be advised that offers are prepared up
  to sixty days in advance of the mailing date, so additional offers may be
  received during this time frame.
  
  Should Mr. ****** have additional questions regarding this inquiry,
  he may contact Mariner’s Customer Relations Department at 844-338-2080.  

  Mariner Finance- Customer Relations

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and received a loan on 12/22 from mariner. On 01/23 I than got a loan from my bank and paid off the loan at mariner over a week before my first payment was even due to them. I just looked at my payment history on my credit report and mariner has this account noted as late and or delinquent. This was made falsely and knowingly to the credit agency. I am writing the proper letters that need to be sent. I have notified my bank as they have all necessary paperwork. I am also looking into legal issues as well. I have worked very hard to maintain perfect credit and it is just unacceptable that someone can actually do this to someone else's life because they are upset that you no longer need to use their services any longer. That you can now get better interest rates now that you worked hard for years to prove yourself. This is not the first time this has happened to me with this company. The need to not be in business. They are scam artists and need to be looked at closely by the government. I have also contacted Trans union and reported to them as well. What Mr. Ray ****** at mariner finance company. At *** ** ******* ** ***** * Needs to lose his job. He has to be doing this to alot of people not just me. I am really ready just to go to the news with all this. This kind if thing can ruin people's life's.

  Business Response

  Date: 03/29/2023

  Thank you for contacting us with your concerns.  Mariner Finance, LLC (“Mariner”) takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  Terri ********* entered into the loan in question with Mariner by refinancing her prior Mariner loan.  The executed contract required one (1) payment of $165.94 and forty-one (41) payments of $139.38, with the first payment due on December 5, 2022.
  
  On December 8, 2022, Mariner received a payment in the amount of $3475.52, which paid the account in full.  A review of applicable records confirm that the account is correctly reporting as paid in full with no delinquency.  Our Customer Relations Manager contacted Ms. Hartsworm directly to advise that we are more than happy to investigate her concern if she would be willing to provide a copy of whatever she is seeing that’s showing a delinquency on her account.  The Customer Relations Manager provided her direct email for Ms. Hartsworm to provide this information for further review.  We would like to remind Ms. Hartsworm that Mariner is unable to make changes to a credit report based on information obtained from a credit monitoring service.
  
  We appreciate the opportunity to address of customer’s concerns.  For any additional questions regarding this matter, we ask that Ms. Hartsworm contact Mariner’s Customer Relations Department at ###-###-####.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  ***** **** ** *** *** **** * *** *** ********* ********
  ************************
  ***** **** ** *** *** **** * *** *** ********* ********
  ************************

  Business Response

  Date: 03/23/2023

  Thank you for contacting us. 
  Mariner Finance, LLC (“Mariner”) takes customer concerns seriously, and
  our Customer Relations Department has thoroughly researched this complaint.
  
  ******** ****** entered into the loan with Personal Finance
  Company (“PFC) on July 8, 2015.  PFC
  Later rebranded to Mariner Finance, LLC (“Mariner”).  The executed contract requires thirteen (13)
  payments of $90.00 beginning on August 8, 2015.  As part of the account opening procedures,
  specific information including the applicant's name, date of birth, address and
  identification number are required and verified.  Verification procedures also include a review
  of government issued ID and employment verification.
  
  Because the account remains past due for the May 8, 2016
  contractual payment obligation, and no payment arrangement was a achieved, the
  account was classified as a collection account, which remains legally collectible. 
  
  In order to protect the confidential information of our
  customers, Mariner requires verification of the requestor's identity prior to
  providing loan or related documents. Ms. ****** may visit her local Mariner
  branch with government issued photo identification to receive a printed copy of
  the original loan documents, or she may send a copy of her government issued
  photo identification to Mariner Finance, **** **** ****** *****, Nottingham, MD
  21236. 
  
  Reporting accurate data is an essential obligation of data
  furnishers under the Fair Credit Reporting Act. Mariner makes accurate account
  information available to the Credit Reporting Agencies (“CRA”) on a monthly
  basis, and each CRA has its own internal policies that determine how the
  information is displayed in the credit report. 
  Based on a review of Ms. ******** account, the information furnished by
  Mariner to the nationwide credit reporting agencies – including that the
  account is a collection account, is accurate.
  
  For any additional questions regarding this account, we ask
  that Ms. ****** contact Mariner’s Customer Relations Department at
  ###-###-####.  To make a payment, she may
  contact Mariner’s Recovery Department at ###-###-####. 

  Mariner Finance- Customer Relations