Complaints

This profile includes complaints for Mariner Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mariner Finance, LLC

  8211 Town Center Drive Nottingham, MD 21236

• 

  Mariner Finance

  145 Wolf Rd Albany, NY 12205

• 

  Mariner Finance

  604 Moraine Point Plaza Butler, PA 16001

• 

  Mariner Finance

  1155 Washington Pike Suite 60 Bridgeville, PA 15017

• 

  Mariner Finance

  2044 Fruitville Pike Lancaster, PA 17601-3918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  MARINR FINC ACCT #: XXXXXXXX**** BAL. $0.00

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Thank you for bringing this matter to our attention. We take customer concerns seriously, and our Customer Relations Department has thoroughly researched the customer's account.
  
  ***** ******* entered into a sales finance contract as a co-borrower for auto repairs through AAMCO Transmissions. The executed contract was assigned to Mariner Finance, LLC ("Mariner") for servicing. The contract required thirty (30) payments of $43.91 beginning on September 14, 2015.
  
  As part of Mariner's account opening procedures, specific information including the applicant's name, date of birth, address and identification number are required and verified.
  
  With the account past due for the February 14, 2017 contractual payment obligation and all attempts to contact Mr. ******* having failed, the account was sold to Cuzco Capital Investment Management ("Cuzco") in August 2019.
  
  Based on a review of Mr. *******'s account, the information provided by Mariner Finance, LLC ("Mariner") to the nationwide credit reporting agencies is accurate.
  
  Mr. ******* has submitted prior complaints regarding this account to the Consumer Financial Protection Bureau, wo which Mariner responded. We provided a FTC fraud affidavit along with our response, and requested Mr. ******* complete it and return it with a copy of his government issued ID. Mariner has not received the required information from Mr. ******* needed to complete an investigation.
  
  For any additional questions regarding this account, or to make a payment, please contact Cuzco at XXX-XXX-XXXX.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th 2022 I was at furniture liquidation in spring lake North Carolina. I got financed through mariner financial a Maryland business. As of this date I have not received my furniture. I have spoken with the furniture store 3times last week and told them that they took to long and my wife does not want the furniture and to cancel the financing through mariner. Whether this was done I do not know. I have been trying to get ahold of the corporate office since Friday august 5th they are supposed to be calling me today. I am not holding my breath about that. When I spoke with the Sanford N.C. Office they told me that they are well aware of the problems with furniture liquidation and not delivering furniture in a timely manner. That begs the question of why are they still doing financing with this company , when they have had numerous complaints from people who have financed with mariner. It's all about money and to **** with the customer, which is one of many problems with this country cooperate greed and too bad for the customer get stuck between the two businesses. 1 ioata of harm happens to my wife's credit report of this **** then I will really have a problem on my hands. This complaint is being filed on behalf of my wife ********* *******

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  Mariner Finance does not have an account for ***** *******, however we were able to locate the correct account based on the additional information provided. Based on our review, Mariner was advised on August 8, 2022 by Furniture Liquidators that the order was canceled. The loan was closed with no interest owed to the customer.
  
  For any additional questions, please contact our Customer Relations Department at 844-338-2080.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  MARINR FINC XXXXXXXX**** $5,844.00 $5,724.00 $5,844.00
  
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  
  ******* ******* entered into the loan with Mariner on June 16, 2021. As part of Mariner's account opening procedures, specific information including the applicant's name, date of birth, address and identification number are required and verified.
  
  Because the account remains past due for the September 16, 2021 contractual payment obligation, it is classified as a charged-off account, which remains legally collectible. Based on our review, the information furnished to the nationwide credit reporting agencies regarding this account is accurate.
  
  In order to protect the confidential information of our customers, Mariner requires verification of the requestor's identity prior to providing loan or related documents. Ms. ******* may visit her local Mariner branch with photo ID to receive a printed copy of the original loan document, attach a copy to this complaint form, or she may send a copy of her government issued identification to Mariner Finance, 8211 Town Center Drive, Nottingham, MD XXXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been repeated calls and emails to this company to work to resolve obtaining payment history. The account is current and been a customer for four years. An email address was provided by the company - [email protected] - and repeated emails sent with no email acknowledgement. I just spoke with a company representative that stated the email must be spelled wrong.....ummm - after 8 emails and no email bounce backs - the emails are correct.
  
  The horrible customer service provided by the branch and now the customer service division....I just want to be able to obtain my payment history. If something could please be done to work to resolve this issue.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Thank you for brining this matter to our attention. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  Our online support team is aware of the issue temporarily preventing Ms. ******* from being able to access her payment history via our online Customer Account Center (CAC), and are working to resolve the issue.
  
  Our Customers Relations Manager has contacted Ms. ******* and provided the information needed at this time. We are working to have the issue permanently resolved as soon as possible. We apologize for any inconvenience to our customer and appreciate her patience during this time.
  
  For any additional questions, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations
  
  
  Consumer Response /* (2000, 7, 2022/08/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the company's response; however, it absolutely should not have taken for any customer to got his far to get a resolution.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  MARINR FINC ACCT #: 75200******* BAL. $0.00
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Thank you for contacting us. Mariner Finance LLC, ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  
  ****** ***** entered into the loan in question with Personal Finance Company ("PFC") on April 8, 2016. PFC later rebranded to Mariner Finance, LLC ("Mariner"). The executed contract required thirty-seven (37) payments of $234.90 beginning on May 8, 2016. Mariner was notified that the debt was discharged in a chapter 7 bankruptcy on March 27, 2018. Based on our review, the account is correctly reporting as discharged in bankruptcy.
  
  In order to protect the confidential information of our customers, Mariner requires verification of the requestor's identity prior to providing loan or related documents. Ms. ***** may visit her local Mariner branch with a copy of her government issued photo identification to receive a printed copy of the original loan document, or she may send a copy of her government issued Identification to ******* ******** ******** ****** ****** *********** MD XXXXX.
  
  For any additional questions regarding this account, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a $1500 loan on 7/19/22. It's been difficult getting in touch with anyone at the local branch, as they do not answer the phone. Once I got in touch with someone, I was told my job only does verification through CCC verify. I gave Mariner a number to contact and I have not heard from them since. I attached the employment verification from CCC Verify on 7/22 to the application. This should be all that's needed to distribute the funds. I still haven't heard back since that day. It's been almost 9 days since any contact about my loan approval.

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Thank you for bringing this matter to our attention. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  Mr. ******* applied for additional credit with Mariner on July 18, 2022. Our Customer Relations Manager contacted the local Mariner branch regarding the status of the application, and confirmed that Mr. ******* spoke with the local Branch on July 22, 2022. During the call Mr. ******* advised that he would be leaving town for a week, and would contact us regarding the loan upon his return. A review of applicable records confirm that Mr. ******* next attempted contact with Mariner on August 1, 2022.
  
  The local Branch Manager has attempted to contact Mr. ******* twice since the receipt of this complaint, and have been unsuccessful in reaching him.
  
  If Mr. ******* is interested in moving forward with the loan, we ask that he contact his local branch. If for any reason Mr. ******* is unable to reach his branch, he may contact our Customer Relations Department at 844-338-2080 for assistance.
  
  Mariner Finance
  Customer Relations
  
  
  Consumer Response /* (3000, 7, 2022/08/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received a voicemail from this branch but the phone number given is the main number and no one answers. Either provide an email address, email me, or a direct phone number. No one answers the phone at this branch. If this loan is not going to happen, please remove my inquiries from the credit bureau for this application.
  
  
  Business Response /* (4000, 9, 2022/08/16) */
  Thank you for the additional feedback. Because of the current status of the application, Mariner has not processed a hard inquiry for Mr. *******. Soft inquiries cannot be removed, and do not negatively affect a consumers credit report.
  
  Our Customer Relations Manager was able to contact the local branch without issue at 919-773-7425, and did again request the branch manager contact Mr. ******* to discuss the loan application.
  
  For any additional questions, please contact our Customer Relations Department at 844-338-2080.
  
  Mariner Finance
  Customer Relations
  
  
  Consumer Response /* (3000, 12, 2022/08/16) */
  This is now resolved. Thank you!

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am recieving harassing calls from their agents. They call between 2-3 times a day and call every single day. I have spoke with the manager of the place and she told me that's what they do so expect calls everyday. This is harassment no one deserves to be called every single day for a collection. This is in strict violations of the fair trade act the branches phone number is 6095682400

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/07/28) */
  Thank you for contacting us with your concerns. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  A review of applicable records indicates no collection activity in violation of any applicable law or regulation. Mariner maintains policies and procedures prohibiting such conduct, and employees are trained on these requirements
  
  Per Mr. ********'s request, we have advised the local branch to cease all attempts to contact him regarding this debt. In the event he would like to rescind his request to cease and desist contact, he must submit a written request to Mariner.
  
  For any additional questions, please contact our Customer Relations Department at 844-338-2080.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around May 2018, I did have a loan with Mariner Finance, LLC. I obtained the loan to aide a family member that did not repay the loan. Unfortunately, I was stuck with a ding on my credit file.
  
  In order to obtain the loan, my vehicle was used as collateral. In 2020, during a natural disaster, my vehicle was declared a total loss. I contacted the merchant to inform them of the loss and also provided documentation from the insurance company so they would be aware that I was being truthful regarding the matter and not trying to avoid them. The manager at the Philadelphia location told me they would rectify this and even provided my title back to me. However, the indebtedness is showing as a collection on my credit file. I have contacted the merchant to rectify this and continue to get the run-a-round. Please help me resolve this matter expeditiously as it is hurting my credit.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  
  ***** ****** entered into the loan with Mariner on May 8, 2018. The executed contract requires twenty-four (24) payments of $118.30 beginning on June 8, 2018 and was secured by a perfected lien on a 2006 Saturn Vue. With the account past due for the July 8, 2018 contractual payment obligation, and all attempts to contact Ms. ****** having failed, Mariner initiated legal action to collect the account on September 17, 2018. Mariner was awarded judgment in the amount of $2,476.49.
  
  On July 31, 2020, Ms. ****** spoke with Mariner and advised that the vehicle used as collateral had been deemed a total loss. Ms. ****** inquired about a possible settlement offer to settle the account for less than the balance owed. Mariner agreed to accept the amount of $1806.77 to be paid within 21 days of the agreement. In addition, Mariner agreed to release the lien on the totaled vehicle as a courtesy to our customer and due to the limited value.
  
  Mariner completed the electronic lien release as promised, however Mariner never received the agreed upon settlement of $1806.77 to close the account. Based on our review, the information being furnished to the nationwide credit reporting agencies regarding this account is accurate-.
  
  For any additional questions regarding this account, please contact our Customer Relations Department at 844-338-2080. If Ms. ****** would like to make a payment on the account, please contact our Recovery Department at 888-296-1002.
  
  Mariner Finance
  Customer Relations
  
  
  Consumer Response /* (3000, 7, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I already provided the same details the company provided. Mariner would NoT work with me. I am requesting this action be cleared up immediately before I take legal action.
  
  V/r,
  Ms. ******
  
  
  Business Response /* (4000, 9, 2022/08/04) */
  Thank you for the additional feedback. If Ms. ****** would like to make a payment to resolve the account, she may contact our Recovery Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday July 15, 2022 I reached out to Mariner Finance to negotiate debt settlement
  and ask questions in regards to how I can better my credit score. When talking to the rep
  she was very aggressive and started blaming me for not paying my bill and then started to
  scold me on the very matter. I said hey looked I am disabled and have reasonable
  justification to why I needed to negotiate the debt owed as well as negotiate negative
  annotations on my report. The rep then said 'oh just because you are disabled that means
  you cannot pay up'. This is a direct violation in accordance with the American with
  Disabilities act and due the exacerbation and harassment on my condition by the
  company's representative. I had to end the call abruptly because of the negative toxic
  treatment.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  
  ***** ******* entered into the loan with Mariner on April 14, 2022. The executed contract required twenty-four (24) payments of $225.53 beginning on May 14, 2020. Because the account remains past due for the April 4, 2021 contractual payment obligation, it is classified as a collection account- which remains legally collectable.
  
  A review of applicable records confirm Mr. ******* contacted Mariner's Recovery Department on July 25, 2022 requesting a settlement that would include removing the collection account from his credit profile. Mr. ******* was advised that we are unable to offer any settlement that would include removing accurate account experience information.
  
  Mariner respectfully disputes Mr. *******'s claims of "aggressive" and unprofessional behavior from our representative. The allegations were investigated and no evidence was identified that would support this claim. Our Customer Relations Manager reached out to Mr. ******* to discuss his experience in further detail.
  
  We realize that there are sometimes unexpected situations that do arise which may result in customer's being temporarily unable to fulfill the terms of their contract. However, The reporting of accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act.
  
  We have reviewed the account and the information which is being reflected in the credit report and have confirmed it to be accurate and therefore cannot alter the information.
  
  Should Mr. ******* have additional questions regarding this matter, or if he would like to discuss options for settling the account, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC 1681. Please remove it from my credit report.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  
  ****** ***** entered into the loan with Mariner Finance Florida, Inc. on August 22, 2017. The executed contract required one (1) payment of $167.16 and twenty-four (24) payments of $141.47 beginning on October 4, 2017, and was secured by a perfected lien on a 2011 Buick Lacrosse.
  
  As part of Mariner's account opening procedures, specific information including the applicant's name, date of birth, address and identification number are required and verified. Verification procedures also include review of a government issued ID, and copies of these documents are retained with the loan file.
  
  Because Mr. *****'s account remains past due for the March 4, 2018 contractual payment obligation, it is classified as a charged-off account, which remains legally collectable.
  
  Based on our review, the information being provided by Mariner to nationwide credit reporting agencies is accurate.
  
  Should Mr. ***** have specific questions regarding the reporting of the account, he may contact our Customer Relations Department at 844-338-2080. If he would like to make a payment on the account, he may contact our Recovery Department at 888-296-1002.
  
  Mariner Finance
  Customer Relations