Loans
Mariner Finance, LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Mariner Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 422 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/01/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called this location several times in the past week to close a loan. They continue to ignore my calls and when someone answers they make up an excuse and then say they will call back.Business Response
Date: 12/26/2022
Business Response /* (1000, 5, 2022/12/06) */
Thank you for contacting us. Mariner Finance takes both our customer's, and potential customer's concerns seriously, and our Customer Relations Department is happy to assist with your complaint.
If you require assistance with contacting your local Mariner branch, please either provide additional information to help us locate your application or contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer RelationsInitial Complaint
Date:11/30/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We Went. In for a loan. We were approved. For us to get there for them to give us a check for $1.00. We wait 1 hour for this! She explained to fast for us. Did not even tell us how much we get. Want us to sign all paper. And show us a check for a dollar!!! We felt embarrassed and discriminate. Therefore I'm filing a complaint against them.Business Response
Date: 12/26/2022
Business Response /* (1000, 5, 2022/12/06) */
Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
Ms. Reyes completed a balance only refinance (RBO) of her existing loan with Mariner on November 29, 2022. Ms. Reyes was advised in advance that the RBO would not advance her additional funds, but would allow her to skip her December payment, making her next due for January 13, 2023.
We would like to remind Ms. Reyes that she is still within the 15-day guarantee period in which she can cancel the new loan and revert back to the terms of her prior loan. We encourage Ms. Reyes to contact her servicing branch location for assistance with this should she choose, and to discuss alternative options that may be available to her.
For any additional questions, please contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer RelationsInitial Complaint
Date:11/29/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We entered a contract for 12 months same as case dated 10/28/2021. We paid extra on our account and when my wife called to obtain the pay-off date to avoid back-interest, she was advised 10/28/2022. However, when we called at the first week of October we were advised that the interest has already been applied as it was due earlier. Our contract only has one date on it, the date it was signed. I wrote the CEO of the company (who wrote me a letter thanking me for my business) and mailed the letter certified mail. In the letter I asked to be refunded the $1400 because we paid off the loan before the 12 month date on the contract and according to the date the Dixie Hwy, Louisville, KY branch gave us. I have not received a reply.Business Response
Date: 12/29/2022
Business Response /* (1000, 5, 2022/12/06) */
Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
Based on our initial review, it appears Mr. *****'s same as cash (SAC) ended on September 23, 2022. Mariner received the final payment to close the account on October 12, 2022.
Mariner is in the process of confirming Mr. *****'s contract details with Southern Comfort Hot Tubs and will provide a final response as soon as possible. Mariner has no record of having received any prior written complaint in regard to this account.
For any additional questions, please contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer Relations
Consumer Response /* (3000, 7, 2022/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have USPS tracking information where I wrote Mariner Finance CEO. USPS tracking #XXXXXXXXXXXXXXXXXXXX dated 11/01/2022. Also, 23SEP is NOT on my contract, only the 28th of October (which they're employee informed us was the close out date). Thank you.
Business Response /* (4000, 9, 2022/12/09) */
Thank you for the additional feedback.
We have confirmed with Southern Comfort Hot Tubs that the date of delivery was September 23, 2021 as evidenced by the signed and dated delivery receipt. October 28, 2021, which Mr. ***** references within his complaint is the date the first payment was due to Mariner, and has no bearing on the SAC expiration.
We are happy to assist Mr. *****, however any interest refunds would have to be approved by Southern Comfort Hot Tubs and communicated to Mariner. We encourage Mr. ***** to contact the dealer to discuss in further detail. If Mr. ***** has a signed contract different from what we have on file, we encourage him to provide it to us, so that we may provide it to the dealer for additional review. Our Customer Relations Manager spoke with Mr. ***** and provided an email address to send any necessary documents.
We appreciate the opportunity to address our Customer's concerns. For any additional questions, please contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer RelationsInitial Complaint
Date:11/29/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a loan in 2020 from the Dundalk, Merritt Blvd branch, that required I use my vehicle as collateral. I paid this loan off in 2021. I am now trying to sell said vehicle and they never released the lien against it. when I called the branch they admitted they had never sent in the release paperwork and said it would take 7 to 10 days for them to process it. The dealership called them that is trying to buy the vehicle and they sent them a useless letter that they are unable to use to apply for title. I called the main office in Nottingham, MD and was told they couldn't do anything to help me get this expedited as the branches handle lien releases. It has been 10 days since I asked to have this resolved and still am not able to sell my vehicle. This is the absolute worst customer service I have ever received and feel they should have done something to expedite this process since it was their mistake and not mine. They will not even email me a copy of anything.Business Response
Date: 12/26/2022
Business Response /* (1000, 5, 2022/12/06) */
Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
Based on our review, Ms. *****'s lien was electronically released by the MVA on November 22, 2022. Ms. ***** spoke with her servicing branch on December 1, 2022 and made arrangements to pick up a copy of the lien release. A copy was also faxed to the dealership at Ms. *****'s request.
We apologize for appreciate Ms. *****'s business ad apologize for any inconvenience. Should she have additional questions in regards to this matter, we ask that she contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer RelationsInitial Complaint
Date:11/23/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not aware of this account. I have reached out to 3 Credit Bureaus and Mariner Finance to have this account removed from my file and they are always said the same excuse, which should no longer acceptable. Regardless of all actions done on my end, there was no action from 3 Credit Bureaus. Thus, I am reaching out to seek assistance to have Mariner Finance confirm that I have no account with them and that the 3 Credit Bureaus can simply remove it from my credit report.Business Response
Date: 12/22/2022
Business Response /* (1000, 5, 2022/11/28) */
Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
******* ********** entered into the loan with Mariner on September 30, 2022. The executed contract required one (1) payment of $123.05 and thirty-five (35) payments of $112.05 with the first payment due on November 5, 2020.
As part of Mariner's account opening procedures, specific information including the applicant's name, date of birth, address and identification number are required and verified. Verification procedures also include review of a government issued ID. In addition at least 10 loan payments were made via recurring payment from Mr. Fischkelta's bank account.
Based on our review, the information provided by Mariner to the nationwide credit reporting agencies is accurate. Mr. Fischkelta has submitted several automated credit disputes all of which have been investigated and responded to as accurate.
For any additional questions, please contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer RelationsInitial Complaint
Date:11/21/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please send me the documentation about this account, if you can't evidence this account you need to remove the inaccurate reported negative remarks and update as paid as agreed. This is a PAID ACCOUNT. In addition, this Account is legally paid in full for less than the full balance and is not supposed to be on my consumer report. It's considered income, and income cannot be reported on a consumer report since the debt was charged off. You need to provide the FORM 1099-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off? I'm working ******* trying to clean up my credit. This is hurting my chances on improving my living situation.that was written off?Business Response
Date: 12/26/2022
Business Response /* (1000, 5, 2022/11/22) */
Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
***** ***** entered into the loan with Mariner on March 13, 2020. The executed contract requires twenty-eight (28) payments of $161.57 beginning on April 13, 2020. With the account past due for the April 13, 2021, contractual payment obligation and all attempts to contact Ms. ***** having failed, Mariner initiated legal action to collect the account. On July 5, 2022, Ms. ***** spoke with her servicing branch location and agreed to settle the account for less than the balance owed. The account was settled for less than the balance owed on July 29, 2022.
Mariner will submit a manual update request to the nationwide Credit Reporting Agencies to ensure the account is updated to reflect settled for less than the balance owed. Please be advised credit reporting agencies can take up to thirty days to process requests of this nature.
For any additional questions, we ask Ms. ***** to contact our Customer Relations Department at XXX-XXX-XXXX.
Consumer Response /* (3000, 7, 2022/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am rejecting this response because: After reviewing the information you sent me; I must inform you that you have failed to validate this debt. Your office hasn't sent any portion of what appears to be acceptable documentation, so you have not yet provided sufficient evidence, per the FDCPA and as required, that this alleged debt is accurate and mine.
You DID NOT SEND the following information I needed:
1.Complete payment history, including but not limited to, verification by line item (with an explanation of each item) for the entire amount, dates of execution, as well as last date of activity. This requirement was established by Kenneth ****** **************
2.Proof of my identity
3.Proof that Mariner Finance, LLC owns this debt or the Contract giving you power to collect
4.Proof that this debt has not been written off as a tax liability
5.In addition, I've recently learned that you're required to send me notification of this debt and your plans to report it to the credit bureaus prior to doing so. YOU NEVER DID THAT! And if you think you did, then you must also send me proof that you did.
As you can see, your company has clearly failed to send the legally required validation of this debt. So, I would suggest you go ahead and remove this account from my credit file right away.
I am demanding all of the following resolution in regard to my complaints Deletion from all consumer reports.
Remove all remarks or comments off my consumer report
Cease and rescind use of my intellectual property, my signature
Business Response /* (4000, 9, 2022/12/01) */
In order to protect the confidential information of our customers, Mariner requires verification of the requestor's identity prior to providing loan or related documents. Ms. ***** may visit her local Mariner branch with her government issued photo identification to receive a printed copy of the original loan document, or she may send a copy of her government issued Identification to Mariner Finance, ******** Center ****** *********** ** XXXXX.
For any additional questions regarding this matter, please contact our Customer Relations Department at XXX-XXX-XXXX.Initial Complaint
Date:11/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opted out of pre screen offers. I asked Mariner finance multiple time not to send me any offers and they continue to send me mail.
I called them about a week ago to ask for an itemized receipt of the payment made and the interest I paid but they have not sent it.
I just got another offer from them today and at this point I consider this harassment. I want them to stop sending me mail.Business Response
Date: 12/26/2022
Business Response /* (1000, 8, 2022/11/22) */
We have no record of Ms. ******** having previously requested to be removed from our marketing list, however, per her request we have opted her out of future marketing with Mariner.
Please be advised that marketing offers are prepared up to 60 days in advance, so pre-generated offers may be received during that time. For additional assistance, please contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer Relations
Consumer Response /* (3000, 10, 2022/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They neglected to comment on the mail I did request. I don't expect to receive any more pre screen/ offers from them. I do however want a detailed itemized receipt of my payment and I expect it with the next 10 days. It seems like they need time to figure out what they charged me. That information should be available to me as it was my account. What are they trying to hide?
Business Response /* (4000, 12, 2022/12/01) */
Thank you for the additional feedback.
A review of account notes confirms Ms. ******** contacted her local branch on March 17, 2022, acknowledged receipt of her paid in full documents, and requested a copy of her payment history. Mariner mailed the requested information the following business day to the address on file.
Ms. ******** contacted our Customer Relations Department on 11/8/22 and requested an additional print out of the payment history be mailed. The request was forwarded to the local branch for completion. Per Ms. ********'s request, we have contacted her servicing branch location and requested they mail an additional copy of the payment history to the address on record. If Ms. ******** does not receive the information in a timely manner, we request she contact her local branch, or our Customer Relations Department as soon as possible.
For any additional questions, please contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer RelationsInitial Complaint
Date:11/19/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This person; company, is reporting information on my Consumer Credit Report. I am not aware of. I do not know who this company is and have never verbally or written signed business with them. They are negatively reporting on my credit report. I do not know that company. I am asking for all credit report or accounts with my name of it, to be deleted from their file.Business Response
Date: 12/22/2022
Business Response /* (1000, 5, 2022/11/22) */
Mariner is in the process of investigating this complaint and will provide a final response by Tuesday, November 29, 2022.
Consumer Response /* (2000, 7, 2022/11/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I also request a removal of this account with my name on it. For i have never done business or signed papers with this account.
Business Response /* (1000, 13, 2022/11/29) */
******** ***** entered into a loan with Personal Finance Company ("PFC") on February 1, 2017, by cashing or depositing a pre-screened loan offer that was sent to her. The executed contract required twenty-four (24) payments of $86.05, beginning on March 1, 2017.
A review of the account confirms multiple documented calls with Ms. ***** regarding the account status. In addition, several loan payments were made by Ms. ***** via electronic payment. The account remains past due for the September 1, 2018 contractual payment obligation. Based on our review, the information being furnished by Mariner to the nationwide Credit Reporting Agencies regarding this account is accurate, and there cannot honor Ms. *****' request to delete the information. Ms. ***** has submitted several automated credit disputes all of which have been investigated and responded to as accurate.
For any additional questions regarding this account, Ms. ***** may contact our Customer Relations Department at XXX-XXX-XXXX. If Ms. ***** would like to make a payment, we encourage her to contact our Recovery Department at XXX-XXX-XXXX.Initial Complaint
Date:11/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account is not mine, I don't authorize anyone to use my account, Please remove this inaccurate account.
-MARINR FINC XXXXXXXX****Business Response
Date: 12/15/2022
Business Response /* (1000, 5, 2022/11/18) */
Thank you for contacting us. Mariner Finance, LLC "Mariner" takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
Ms. ******* has submitted multiple frivolous complaints through this forum regarding this account, to which Mariner has researched and responded appropriately each time. As previously advised, ******* ******* entered into the loan with Mariner on June 16, 2021. As part of Mariner's account opening procedures, specific information including the applicant's name, date of birth, address and identification number are required and verified, and retained with the loan file.
Because the account remains past due, it is classified as a charged-off account, which remains legally collectible. Based on our review, the information furnished to the nationwide credit reporting agencies regarding this account is accurate.
Ms. ******* has previously requested copies of her original loan documents to which we advised that in order to protect the confidential information of our customers, Mariner requires verification of the requestor's identity prior to providing loan or related documents. Mariner has yet to receive any of the required documentation from Ms. ******* Ms. ******* may visit her local Mariner branch with photo ID to receive a printed copy of the original loan document, attach a copy to this complaint form, or she may send a copy of her government issued identification to Mariner Finance, **** Town Center ****** *********** ** XXXXX.
Since Ms. ******* is now claiming fraud in relation to her account, she will need to initiate a fraud claim. In order to do so, she will need to complete the attached Federal Trade Commission "Identity Theft Victim's Complaint and Affidavit" and return it, along with a copy of her government issued identification and a filed police report, to Mariner Finance, **** Town Center ****** *********** ** XXXXX.
Mariner Finance
Customer Relations
Business Response /* (1000, 8, 2022/11/18) */
***Document Attached***Initial Complaint
Date:11/14/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter and email last month from Mariner Finance advising me I was eligible for a loan up to $4000.00, so I applied because I am possibly having rotator cuff surgery, so I may need additional funds to help with expenses, and they denied me for $1500.00, now today I get another offer that I may be eligible for up to $10,000 when they 100 percent know I am not. This is not an okay situation as they are attempting to get me to apply for something they know I am NOT eligible for.Business Response
Date: 12/22/2022
Business Response /* (1000, 5, 2022/11/22) */
Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
Offers to apply may be sent to current and former borrowers based on credit worthiness. Mariner is unaware how an applicant or current customer's financial status may have changed since last applying. Per Ms. ******** request, Mariner has removed her from future solicitations for the next 12 months. Should Ms. ******** wish to adjust this restriction, she may contact her local branch.
We appreciate the opportunity to address our customer's concerns. Should Ms. ******** have additional questions, we ask that she contact our Customer Relations Department at XXX-XXX-XXXX.
Mariner Finance
Customer Relations
Consumer Response /* (3000, 7, 2022/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is absolutely incorrect of a response as both me and the co applicants income has increased drastically since we last applied. This is not a truth response. It had nothing to do with our income.
Business Response /* (4000, 9, 2022/12/01) */
Ms. ******** received an invitation to apply for a loan and initiated an application with Mariner Finance, LLC ("Mariner") to refinance her existing loan and receive additional funds. The type of offers referenced within Ms. ********' complaint are not prequalified and are subject to change based on changes in the application amount, available collateral, and applicant qualifications - including the applicant's credit profile and financial obligations, and the ability to successfully complete all verification requirements. In addition, marketing offers are prepared up to 60 days in advance of the mailing date.
Based on our review, Ms. ********' application was denied due to delinquent past or present credit obligations opened after her most recent loan with Mariner. An adverse action notice was mailed to Ms. ******** detailing the factors that contributed to the credit decision on November 3, 2022. Per Ms. ******** request, Mariner has removed her from future solicitations for the next 12 months. Should Ms. ******** wish to adjust this restriction, she may contact her local Mariner branch.
We appreciate the opportunity to address our customer's concerns. Should Ms. ******** have additional questions regarding this matter, we request she contact our Customer Relations Department at XXX-XXX-XXXX.
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