Complaints

This profile includes complaints for Mariner Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mariner Finance, LLC has 292 locations, listed below.

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  Mariner Finance, LLC

  8211 Town Center Drive Nottingham, MD 21236

• 

  Mariner Finance

  145 Wolf Rd Albany, NY 12205

• 

  Mariner Finance

  604 Moraine Point Plaza Butler, PA 16001

• 

  Mariner Finance

  1155 Washington Pike Suite 60 Bridgeville, PA 15017

• 

  Mariner Finance

  2044 Fruitville Pike Lancaster, PA 17601-3918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan from Mariner Finance LLC in January of 2022 to help with wedding expenses. I was on track making on time payments and fell on hard times around March. On June 27th 2022 I made a payment in the amount of $510.60 to bring my account back to current and in good standing. I then received a letter stating I owed the balance in full, which is not possible. I called the institution on this very day for assistance and received no response. Prior to making the payment to bring my account current, I had made multiple attempts to contact Mariner Finance to set up payment arrangements and received no call back or response. Every time I attempt a call to them it goes to voicemail and a return call is never made. However, when I was delinquent they had no problem calling and texting me EVERY DAY. I have very distraught over this as I now received a letter from Fox and Fox Attorneys at Law, PC stating that I now owe the debt to them. Which I am disputing due to the fact that I attempted to resolve this directly through Mariner Finance and never heard a response. I am still able to login to my account through Mariner and make payments, and it shows my last payments made so unsure why I am receiving letters from a separate entity. I am fully aware that I owe this debt and have every intention of paying it back, but I do not appreciate the lack of communication from the company when multiple attempts to resolve this issue were made.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Mariner is in the process of reviewing Ms. ********'s account and will provide our final response by Friday July 29, 2022.
  
  
  Business Response /* (1000, 8, 2022/07/28) */
  ****** ******** entered into the loan with Mariner Finance, LLC ("Mariner") on January 21, 2022. The executed contract requires one (1)payment of $143.24, followed by thirty-nine (39) payments of $121.12 beginning on March 1, 2022.
  
  With the account remaining past due for the March 1 and April 1, 2022 contractual payment obligations, and all attempts to contact Ms. ******** having failed, the account was reviewed for potential litigation on April 27, 2022.
  
  On June 23, 2022, Ms. ******** submitted an online payment in the amount of $510.60, which brought the account current.
  
  Ms. ********'s account is currently due for the July 1, 2022 payment. As a courtesy to our customer, Mariner has submitted the required documentation to withdraw the account from legal status.
  
  Mariner makes every possible effort to work with our customers when unforeseen financial
  situations arise that may temporarily affect their ability to meet their contractual obligations. We encourage Ms. ******** to stay in communication with us should she require assistance in the future, so that we may offer all options available to avoid further account delinquency. A review of applicable records do not reflect the attempts to contact Mariner as outlined within this complaint, however our Customer Relations Department is available to help.
  
  Should Ms. ******** have any additional questions regarding this matter, or require assistance, please contact our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unverifiable and Inaccurate information being reported which is an FCRA violation. Please remove it from my credit report.
  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Thank you for contacting us. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this account.
  
  ************ entered into the loan with Mariner on May 27, 2019. The executed contract required thirty-six (36) payments of $****** beginning June 27, 2019.
  
  As part of Mariner's account opening procedures, specific information including the applicant's name, date of birth, address and identification number are required and verified. Verification procedures also include a review of a government issued ID and employment information.
  
  On November 13, 2019, with the account past due for the August 27, 2019 contractual payment obligation, and all attempts to contact Ms. **** having failed, Mariner initiated legal action to collect the account. On November 3, 2020, Mariner received a payment in the amount of $6566.27, which paid the account in full.
  
  Reporting accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act. Based on our review, the information being furnished by Mariner to the nationwide credit reporting agencies, including that the account is a paid collection account, is accurate.
  
  Mariner has received multiple automated credit disputes regarding the reporting of this account, and have reviewed and responded to all complaints received as accurate.
  
  For any additional questions regarding this account, please contact our Customer Relations Department at 844-338-2080.
  
  Mariner Finance
  Customer Relations

• Initial Complaint

  Date:07/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from PA to ** in May 2022 I went to the **********,** DMV 6/10/22 to request the title be sent from Mariner's Finance in NC to **.The DMV sent the request 6/10/22 to Mariner's.I was told by the manager ***** ****** that he mailed the title on 6/14/22 to the DMV regular mail without tracking. First I was told that he mailed it to ************* DMV, which was the wrong DMV.Then I was told that he mailed it to the **********, ** DMV, which was the correct DMV. The DMV said it is usually always sent with a tracking number. When neither DMV received it I called ***** to see what could be done.He said I needed to drive 6 hours to their office in NC to sign a lost title paper.I told him I couldn't because my registration for NC ran out 5/31/22.He basically said tough that's what I had to do.I contacted his district manager, *******. She said I could print out a lost title paper from the NC DMV, fill it out and have it notarized Then send it to ***** and he would personally take it to the DMV and when he gets the title he will send it FEDEX with tracking to the **********,** DMV. ******* did say they would pay the $21.50 lost title fee. I went to a UPS store in Morgantown, ** on 7/6/22 to have the paperwork notarized and to send the paperwork to Mariner's. I spent $10.60 for the notarization, $11.68 to have it shipped and $1.95 for the package envelope, total of $22.83.The package was received on 7/8/22 and signed for by Largen. On 7/12/22 I called Mariner's to see if ***** took the paperwork to the DMV. I was told he was out of the office until 7/18/22 and it wouldn't get done until then.I told them that was unacceptable because they had the paperwork on 7/8/22 and that was over a week later. ******* called me later 7/12/22 and said ***** would be in the office on 7/15/22 and it would get done then I called 7/15/22 and was told he wouldn't be in the office until 7/18/22. I would like to get the $22.83 and to file a complaint because of the way this situation was handled.

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/07/20) */
  Thank you for bringing this matter to our attention. Mariner Finance, LLC ("Mariner") takes customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint.
  
  ******* ******* entered into the loan with Mariner on August 11, 2021. The executed contract was secured by a perfected lien on a 2005 Acura MDX.
  
  On March 14, 2022, Ms. ******* contacted her local Mariner branch in Mt. Airy, NC to advise that she had moved to Pennsylvania, and requested Mariner send the vehicle title to the PA DMV, which we did at the request of our customer.
  
  It has been confirmed that the PA DMV sent the title directly to Ms. ******* to have the vehicle inspected prior to retitling. The local Mariner Assistant Vice President spoke with Ms. ******* on July 18, 2022 to confirm.
  
  For any additional questions regarding this account, Ms. ******* may contact her local branch, or call our Customer Relations Department at XXX-XXX-XXXX.
  
  Mariner Finance
  Customer Relations
  
  
  Consumer Response /* (3000, 7, 2022/07/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was told by the manager Chris that he mailed without tracking the title to the WV DMV on June 14, 2022. They never received it. Then I was told that it was lost and I had to fill out a lost title paper from the NC DMV, which I did. To get it notarized and sent to the MT. Airy, NC branch it cost me $22.86. If the title was in PA the whole time how did Chris mail it to the WV DMV on June 14, 2022? If the case is that he lied to me about mailing it, I would like the $22.86 back that I spent to mail the lost title paperwork to them, since they never had the title to mail. I would not have gone through the hassle of getting the lost title paperwork notarized and sent to them. I was told by Jessica to do this to get my title.
  
  
  Business Response /* (4000, 9, 2022/07/28) */
  Thank you for the additional feedback. As advised in our prior response, the PA DMV confirmed receipt of our originally mailed document, and confirmed that it was then sent directly to Ms. *******.
  
  However, as a one time-time courtesy, Mariner has agreed to reimburse the cost of $22.86, which will be mailed to Ms. ******* on July 30, 2022. The handling manager has contacted Ms. ******* to advise.
  
  Mariner Finance
  Customer Relations