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Business Profile

Lawyers

Friedman, Framme & Thrush, P.A.

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Friedman, Framme & Thrush, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to know why I paid for the last 20 years to be a member of ***** ****** and just found out you didn't keep a copy of my will that YOU prepared foe me because your organization decided they were taking up too much space in your files.

      Business Response

      Date: 08/09/2024

      A year ago, in August 2023, this *********** member, Ms. ******, requested a copy of the un-signed will we drafted for her in 2009.  At that time, we were able to find it, and offered to mail it to her once she confirmed her address.  But then she just said she wanted to redo her will anyway, so we emailed her a new will questionnaire.  She did not respond until yesterday, 8/8/2024, when she asked for her old draft will again.  Our Maryland will attorney spoke with her, believing that we didn’t have access to the 2009 draft will anymore because, as of this year 2024, the firm no longer had the old document storage system.  However, she didn’t realize that we had already uploaded it to our current document storage system last year.  Once we realized this, we mailed it to the member, along with a cover letter, this afternoon 8/9/2024.

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife Sande was hit by a runway fork lift on a Baltimore county road.
      After therapy and more we were told that settlement would occur by Christmas, 2023.
      Additionally, we were very disappointed with the settlement amount.
      We actually went to another attorney to take the case.
      However, our attorney sent in the paperwork and it was a done deal.
      Payment Christmas never happened.
      Been pushed off to Larkin a legal assistant who says this situation never happens.
      Jordan our attorney charges legal fees and we deal with an assistant.
      Jordan does not return calls.
      Very upsetting as we are in our 70’s and feel as if we are being neglected.**********************************************************

      Business Response

      Date: 06/04/2024

      First, we are extremely limited in the information we are permitted to share with the BBB due to the attorney-client privilege.  However, I can say that this situation is active and moving toward contested litigation.  The issue is with the insurance adjuster who is handling a certain portion of insurance which we believe applies to this case.  However, the adjuster is giving us a hard time and acting in a manner that we believe to be in bad faith.  The client's frustration is understandable as we are also frustrated with the behavior of the adjuster and we are prepared to take the appropriate action against the insurer, with the client's permission.

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I've been reaching out to this company for several weeks in hopes of resolving an issue regarding monthly charges. I was not aware of a price increase and can not find anything notifying me of a price increase. I've been charged the higher rate for at least 2 months prior to my knowledge that the price increased. I would like to receive a refund for those months then decide whether I would like to continue service at the higher rate.

      Business Response

      Date: 05/23/2024

      It is hard to tell exactly what service this person is complaining about because she is not specific in her complaint, but it seems that she is complaining about the monthly charge of her *********** membership.  If that is, in fact, the case, then her issue is misdirected toward us.  Our firm does not assess the charges, control the charges, collect the charges or have anything whatsoever to do with the charges for *********** membership.  We are simply the 3rd party servicer of the benefits of the membership. Any questions related to the charges for her membership should be directed to the *********** corporate office.  Please let me know if you need anything further from us. 

    • Initial Complaint

      Date:02/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just had a call with an attorney Ryan H****** about a trademark application that got rejected. The attorney gave me poor legal advice in an attempt to rush his obligation to assist me. Ryan stated that he agreed with the rejection . When I asked what adjustments I could make to get it approved via the appeal process,
      he suggested I not move forward with the trademark. I even asked for examples so I could get some type of insight how I could go about making adjustments for an appeal. He said he couldn't give hypotheticals. Then I asked using an example with an existing company to get insight. He said that example wouldn't work. I was playing "cat and mouse" for insight during a legal consultation. I finally asked at one point about his background and why he didn't suggest a referal with a specialist (trademark) instead of suggesting I not move forward at all. He said state law doesn't allow them to state specializations instead of answering the question. More misinformation. I finally asked for the managing attorney's information and Ryan said with a shakey voice "are you going to file a complaint?" He then proceeded to quickly back peddle stating he never suggested I not move forward w the appeal or trademark, started playing technicalities with words, said he'd pass it on to someone else, and continued to try and end the call. This was all in about 10 mins. Half in which I spent trying to get insight.

      He said Rebecca C***** was his managing attornery. I found that Jason S****** is also over the ***** ****** Department of this law office as well. This was unacceptable and it was clear Ryan lack of competence and care for the matter resulted in a premature and negligent suggestion. The first time he called he said my paperwork wasn't included and rescheduled. He didn't even use that call to get insight into the matter. So this was a call back. Both times he rushed the call. Now I'm wasting more time on a time sensitive matter that could have been dealt with efficiently had the lawyer been competent and professional. Not to mention, I'm paying 100% of a monthly membership fee for 25% customer service from this firm that is touch and go. The quality of service varies greatly depending on the assigned attorney. I'm asking for assistance in addressing this matter due to concerns that I recieved negligent and legally inaccurate information that could impact me and my company in adverse ways. Other customers have also complained about their experiences with this company as well. I am concerned without assistance I will continue to receive poor service on such a serious matter.

      Business Response

      Date: 02/01/2024

      Due to ethical rules surrounding attorney-client privilege, I am not permitted to discuss any details of this interaction with this consumer.  However, our firm will reach out to the consumer to offer additional services and assistance as needed.

    • Initial Complaint

      Date:05/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      worst customer service
      disablied mean cancelled AGAIN
      called again customer asked forr manaager about bad supporrt and long list ADA violations
      extremely long time no help like over hr was told no one avaible - requirred call back, asked for manager a person handle th ADA and HUD thing
      aagain asked mnager for help was refused name or the name person was calling us back got called back was a manager not ADA experenced got hung up on when tried explain- was hung up on I called and again askked helpand people was no help frree supena rtefuseed help

      Business Response

      Date: 05/03/2023

      Mr. **** is a former member of *********** which is a group
      legal service plan.  Due to
      attorney-client privilege I am unable to disclose or discuss the details of his
      legal matters, but I can say that Mr. **** exhibited behavior which made it no
      longer feasible for our office to assist him in accordance with the terms of
      his membership contract, which behavior included threats and verbal
      abusiveness.  In further accordance with
      the terms of his membership contract, *********** canceled his membership.  

    Friedman, Framme & Thrush, P.A. is BBB Accredited.

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