Complaints

This profile includes complaints for Preston Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Preston Automotive Group

  218 South Main St Preston, MD 21655-7000

  
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  Preston Automotive Group

  4307 Preston Rd Hurlock, MD 21643-3706

  
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  Preston Automotive Group

  4313 Preston Rd Hurlock, MD 21643-3706

  
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  Preston Automotive Group

  4327 Preston Rd Hurlock, MD 21643-3706

  
• 

  Preston Automotive Group

  4309 Preston Rd Hurlock, MD 21643-3706

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/6/2022 I purchased the F 150 VIN ***************** from Preston Ford Aberdeen. The vehicle had an odometer reading of 70,110 miles. Recently I have been looking for a new Truck. I took the F150 to ****** for an appraisal. I was informed by ****** that the odometer had been possibly been rolled back because of the ********* Vehicle History Report that they ran on the F150. The report shows that on 06/14/2019 the vehicle was titled in Delaware showing 69,651 miles on the odometer. On 11/04/2021 the vehicle was registered to a new owner in Aberdeen MD with an odometer reading of 64,250 miles sold by Preston Ford Aberdeen. I purchased the vehicle on 05/06/2022 with an odometer reading 70,110 miles from Preston Ford Aberdeen.
  Why did you Dealership take in trade the vehicle with a Delaware title from 2 1/2 years prior showing 69,651 miles then selling the vehicle showing 64,250 miles. Freddie is the salesperson that sold me the F150. Today after my findings at ******, about 2pm I went to let Freddie know what I found out about the vehicle. As soon as I approached his desk, he informed me that odometer readings on titles often have mistakes. I had not mentioned that there was an issue until this point. He said he saw my ****** appraisal in my hand. I showed him the appraisal and ********* Vehicle History Report. I told him I wanted to speak to Scott S******* (GM). I was told he was busy and Freddie would investigate and talk with Scott and would call me later today. The call never happened.
  I feel that the 2 1/2 year gap since the vehicle was titled Commercial was at least 30,000 miles more. Since the vehicle has a major odometer issue and the value has nosedived, I need compensation.
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/11/04) */
  We are responding to case # ********. First of all, we would like to sincerely apologize for the lack of communication from our team & the experience this customer had with our dealership. That is simply not the way we do business here at Preston Automotive Group.
  
  Our General Manager has spoken with this customer directly, but we did want to address the concerns within this complaint as well. ********* and ****** have been great assets in our work to bring quality vehicles to our customers, however they can sometimes gather inaccurate or misleading information based on human error at the businesses and government agencies that they receive data from regularly. Typically, when an error like this occurs, it is not difficult for us to have corrected. In this case, we have contacted ********* and have requested that they remove the inaccurate information. Once again, our sincerest apologies for the inconvenience this has caused you. We greatly appreciate the customer for bringing this matter to our attention so we can make it right. If the customer needs anything at all, they can reach back out to Mike W*******.

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12 2022 I purchased a 2014 dodge journey from Preston ford. I put $7000.00 down and was approved a loan by ****** financing for remaining 7000.00. Since then I have received no communication or paperwork from ******. I have called on many occasions only to be told they have no information on me. None absolutely none! Preston ford has given me 4 temporary tags since April. Today my 4th tag expired and I was told by Preston's that I couldn't get another that they would have to put a dealer tag on. I have yet to be provided with my hard tag. They keep saying it'll be in soon... It's been 4months! Since may I have called ****** several times and they have had no info on me at all!!! up until last week when I was contacted by ****** and my info was updated. Then again on Friday when they told me I am 3months late on payment! Mind you I have received nothing from this company. They have said lack of payment is affecting my credit. They also said they never contacted me the week prior. I have no payment book I have no paperwork and no hard tags! When I contacted mva I was advised that temp tags are only supposed to be a one time thing and this should be looked into. I also want to bring to your attention that my sister *********** purchased her vehicle a few days prior to me and is experiencing the very same issues as myself. Now Preston ford has said I need to pay them the overdue payments and then I will receive a payment book! Now why should I pay them they are not my lending bank ****** is and why are they withholding a booklet from me? I don't know who I am supposed to pay now and again I've yet to get hard tags besides the dealership tag now on my car with a tracker. I feel like I'm being scammed and now tracked. I'm no criminal. I paid them alot of money already! Now I will make a payment when I receive the correct papers and booklet. But up till now I've got nothing. And I shouldn't have to back pay what was their fault. They never submitted paperwork.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 10, 2022/08/29) */
  We are responding to case # 36193067. Regarding this deal, it was a delay in funding. The lender short-funded us three payments. As explained to the customer, the bank was withholding her first three payments from the funding amount, so our dealership would be making those first three payments in order to get the loan funded. As a result of this & in the contract, the first three payments that the customer would have made to the lender, would be made to us instead. The customer was not past due on any payments because we had already paid those ourselves. Her first payment to the lender is due at the end of August, which is separate from what she owes us. No one is holding up her payment book, we have been told that she received it.
  
  After the deal was received in funding, they requested a signed IRS Form SSA89 to verify the customer's social security number. The form was emailed to funding, where it was not associated with the deal. As our staff was trying to get someone to verify the SSN #, they rejected the file and told us to recontract. Somehow, they lost the paperwork so we got our rep involved, who assured us she would get it funded as we already sent what they needed and told us NOT to recontract. Unfortunately, this did take a while, but they finally funded the deal and deducted the first three monthly payments.
  
  Regarding her tags, we don't process tags until we're funded. The tags weren't processed because of the funding delay, but that was taken care of as soon as it was funded.
  
  Our general manager reached out and spoke with this customer on August 26, 2022, to address everything in this complaint & explain everything in detail. He explained the funding situation, reason for delays, & the reason for the amount owed to us. He also explained the key tag that is attached to the dealer plate. That key tag is for our internal purposes only and not the type of tracking she is thinking. Per their conversation, she is going to come by sometime this week to go over a few things including the amount due to us.

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my car last January, traded car in May 2022. I filed and sent all my information for my gap refund to Sherry B******* she say it was received and it was being processed have a email stating that but I still have yet today received my gap refund.
  

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/15) */
  We are responding to case # ********. The Gap cancellations usually take approximately 4-8 weeks for processing. Below are the dates & timeline of the communication between Sherry and the customer:
  
  6-16-22 Emailed Cancel Form to customer
  6-16-22 Customer sent Cancel Form back to Sherry
  6-20-22 Customer emailed inquiring if Sherry had received the documents
  6-20-22 Sherry emailed customer that she had received documents
  7-12-22 Customer emailed inquiring about update
  
  Sherry called ************ on the morning of July 14, 2022 to get an update for the customer. The ************ representative told Sherry that a Gap refund check is scheduled to go out to the customer the 1st week of September from ************.
  
  The Gap has been cancelled and our office had done what we needed to do on our end.