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Business Profile

Locksmith

Locksmith Connections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Locksmith Connections's headquarters and its corporate-owned locations. To view all corporate locations, see

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Locksmith Connections has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13th, **** I had my locks changed. 6 days after the change was completed, the lock installed began to malfunction. Upon inserting the key, it is extremely difficult to remove and often remains stuck inside. When I contacted the company, I was told by the technician that I had to go to hardware store to purchase a new lock and I would have to pay for a return visit by the technician. I WAS SCAMMED. Now I have to pay a different company to come out, when I already paid for a lock installation.

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 5, 2022 Locksmith Connections dispatched a locksmith to re-key 6 locks in my new home. His name is ***********************. His charged me $1,280.00 but only re-keyed 5 of the 6 locks he was paid to do. He said the 6th lock could not be re-keyed and had to be replaced. He said he would order the lock and come back to my home either 11/8 or 11/9 to install it. That never happened and he, and Locksmith Connections have refused to resolve this issue. I've been told at least 9 times that a supervisor would call me back but that has never happened. I believe *********************** is an independent contractor affiliated with Locksmith Connections similar to how *****'s **** works. *** said his business name is "24/7 Locksmiths". ***** cell number is **************. Locksmith Connections phone number is **************. Please help me resolve this issue. Thank you!

    • Initial Complaint

      Date:09/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/21/22 I called locksmith connections to program two key fobs which over the phone they said would be 200 dollars but wound up paying 320 dollars. Apparently they just contract these jobs out. He arrived programmed fobs they worked for one day and now we cannot start car at all it had to be towed to our home. I called locksmith connections 5 times they say the tech will contact me and nothing happens. I want a response from these people either fix what you did or refund my money and I will go elsewhere. My son has lost 5 days of work he delivers pizza so definitely needs a car. It is very frustrating to get no response I dont understand irresponsible business owners.I would appreciate any help you can give me. Thank You

    Locksmith Connections is NOT a BBB Accredited Business.

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