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Business Profile

Computer Hardware

ZeniMax Media, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 13 Customer Reviews

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Review Details

  • Review fromConnor E

    Date: 04/01/2023

    1 star
    Genuine worst company I have ever had to deal with, don't lose your login or you will never get it back, support tickets are filled by copy paste cntrl c cntrl v if they even respond, you have to "verify ownership" of an account just to get them to unlink your steam account from it even though you are logged into to that same account trying to link it to your profile, not to mention their stupid mod club makes a random account for you when you are downloading mods, virtually locking you out on their own. if I could drop a 0 star I would they have no phone support, the one number I did call made me leave a voicemail and never called back. What a trash company will not get another penny from me.
  • Review fromDrax T

    Date: 03/10/2023

    1 star
    Ive been a player in eso for a few years. Ive watched this company through ups and downs. Zenimax has one way of doing things. Make money on you. Every single thingn in this game is designed to monetize you. The game constantly changes, your builds will do so accordingly, and it costs a massive amount of real money converted into in game gold or an absurd amount of time, to change enough to function properly with each update. They constantly add new aspects to the game and dont fix the real issues. For 5+ years the dungeon group queue is so broken that they simply dont work properly. Good luck w your challanger achievments :) The core issues of the game have been the same since i started. They change a lot without telling anyone. They charge way more than they should for in game currency. They dont fix big issue bugs, and the last problem.... the visual animation and effort into detail in this game is just plain sad in comparison to most mmo's. It litteraly just looks like rock and trees. Hardly any fantastical breathtaking views, armor sets are lame all the way around, hardley anything lights up or shines or does something unique. Its as bland as a saltine cracker. It has so much potential, sadley, ill be glad to leave this game.
  • Review fromPeter H

    Date: 11/25/2022

    1 star
    This is specific to ZoS, publishers of ESO and a subsidiary of Zenimax Media- who are absolutely horrendous. They simply do not care, and will not even take the time to read through submitted tickets and resort to macro responses that do not address your inquiry at all regardless of how much time and money they wasted for said customer with the bug. This game still pushes out gambling "micro"transactions (not actually micro) yet every single patch just breaks the game so badly to the point of it being unplayable for a lot of its players; which makes precisely zero sense considering that the game also has a public test server. Get this; there's a block bug that was introduced, again, with the launch of firesong on the first of November. They patched other bugs that benefit the players but the ETA for fixing a bug that renders endgame tanking something everyone is avoiding? December 5th. At the earliest. A solid month after release. We don't even know IF it'll be fixed by then, and what they'll break in return. Dungeon group ques have been broken since early this year and hasn't been fixed yet. Crown crates? updating like clockwork.
    I only have room to really rant about ZoS at this moment but other parts of Zenimax hasn't been all that amazing recently either. Sure you make video games for money. Doesn't mean we're not incredibly disappointed that the company only seeks to milk its IPs dry for profit, fully knowing that people who love these stories will try their best to turn a blind eye on all the glaring flaws. It's frankly disgusting and sad.

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