Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company repeatedly - at least three times - to be removed from their mailing list. This has happened over the last 18 months. Since my husband passed away, I have been inundated with these ridiculous letters, asking to buy my house. I am beyond frustrated that, in a time of grief, these coldhearted people will constantly send letters trying to convince me to sell my house to them. It's the last thing I need to deal with after the death of my spouse. I do not know how to make these stop anymore. This is why I am contacting the Better Business Bureau to file a complaint. I feel like my privacy has been violated. These people obviously got my name from some database, or perhaps, even from the courts where I had to file paperwork for my husbands estate. I have not reached out to any company to sell my house, so what gives these companies like this one the right to contact me and harass me with multiple letters even after I have told them I do not wish to receive mail from them? I'm just at a loss to what to do anymore. They even have BBB accredited business on their letterhead but clearly they do not know what it means when someone says I wish not to receive anything from them ever again. The signature on the letter is a ***********************************.

  

  Business Response

  Date: 01/05/2024

  Dear ******,

  We are very sorry for the loss of your spouse. We know that our mailing is causing you additional stress that is certainly not our intention.  I have sent our marketing department a boldface message to have your removal be immediate. If you happen to receive anything inadvertently, it may have just crossed in the mail with this opt out message and just needs to cycle through.  We can also be reached at [email protected].

  Appreciate the opportunity to update your preferences. We are very sorry again for your loss and wishing you well in the future.

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last two weeks, I have receive 4 requests offering to buy my property. I am getting inundated weekly with their requests. Please make them stop.

  

  Business Response

  Date: 11/21/2023

  Thanks for reaching out with your preference to be removed from our mailing list.  We received your complaint and will remove you immediately from any future mailings. Sorry for any inconvenience.

  Customer Answer

  Date: 12/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past many months (I couldn't tell you when this started), MarketPro Homebuyers has sent me mail solicitations supposedly making offers to buy my property. In late September and once over the summer I contacted them through their website and told them to stop sending me these solicitations, and each time their representative with whom I chatted them said they would. On the second instance, I said I would report them to the BBB if they didn't stop. And then they sent me another solicitation dated October 18th. I would like you to take the strongest possible action for not respecting my wishes and continuing to send me these most unwanted solicitations.

  

  Business Response

  Date: 11/21/2023

  We apologize for the inconvenience we have caused by sending you our marketing letter and we will ensure that you are removed from any future correspondence.  As we do not have an address associated with your name, we will do our best to search our records for removal.  If you receive any future mailings, please send for removal to [email protected] and provide your address. Having the address that the mail is being sent to assists us best in our removal process. Again, we apologize that you are receiving these mailings and will do our best to permanently remove you, per your request.  

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Having said that, and hoping that they will indeed cease and desist, I do find it dubious that MarketPro Home Buyers says they don't have my mailing address, even as the continued to mail me solicitations before bringing it to the BBB, during time of which BOTH times I messaged one of their representatives, they didn't ask me to confirm the address, tacitly implying that they had it.

  Regards,
  
  *************************

  Customer Answer

  Date: 12/07/2023

  Hello:

  I need to immediately re-open this complaint: today I received another mail solicitation from MarketPro.

  Please escalate this to the highest degree possible: if I were you I would revoke their accreditation over their absolute HARASSMENT of me (and probably others) over my MULTIPLE demands to them that they STOP SENDING ME THESE SOLICITATIONS.

  In absolute frustration and indignation,

  ******

  

  Business Response

  Date: 12/11/2023

  HI *** ******,

  I am sorry you are so frustrated with our company after making a request to be removed and then receiving yet again, an additional marketing letter.

  A couple things could have happened: Either the removal crossed with the mail--in other words, your removal was requested AFTER the mail had already been in the que for mailing OR an address or name of who the letter is addressed is missing so that we cannot locate it in our database.  I noticed on this platform, the address was missing so I cannot provide that to our marketing department as a qualifier for locating the letter and ensuring the opt out worked.

  We will try to remove based on your name--but an address where the mail is being sent to will be most helpful to us.  If you can provide that information to [email protected].  Otherwise, our marketing department will do our best to locate based on your name (if the mailer is addressed using your name) 

  Sorry again but if you need to respond to us with more clarity--we will happily remove you from the database.

  Thanks again for reaching out to us and we will do our best to remove you with the information provided. 

• Initial Complaint

  Date:10/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive DAILY junk letters via US mail at two of my residential properties. Per their junk letters, I have opted out of all future mailings twice on their website: ****************************************************** To date, I still continue to receive harassing junk mail in attempt to sell my homes. By law, after 1 attempt to discontinue this company from harassing my residences with solicitations and propaganda and not being complaint, residents have the right to sue.  This is my final attempt to stop the harassing junk mail from being sent to my residences. I prefer to have everything in writing from MarketPro Homebuyers with no phone calls for documentation purposes. If I continue to receive these junk letters, I will file a class action suit against MarketPro Homebuyers that includes both residential neighborhoods of over 2,000 people who have also expressed same complaints through our HOAs and next door neighbor apps. Thank you BBB in advance for being a liaison with this despicable company.

  

  Business Response

  Date: 10/28/2023

  Thanks for this opportunity to make this right for you.  I can understand your frustration and apologize that you were not removed after the first attempt at reaching us. I have contacted our marketing department and ensured that you are removed. Please allow one cycle in case your removal was not in time with this communication. Apologize again for any inconvenience and stress this has clearly caused you. 

• Initial Complaint

  Date:08/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have subscribed to the Direct Mail Marketing Association mail suppression list in an effort to stop unsolicited mailings. MarketPro Homebuyers has mailed its info to me regularly for a long time, and I would like it to stop. Obviously, they do not check or honor the mail suppression list, as I have been on it for some time. Other complainants have said they continue to get the mailings after completing the opt out form on the company's website, so I am not wasting my time with that. Please assist me in stopping these mailings to me.

  

  Business Response

  Date: 08/30/2023

  Very sorry for any inconvenience. I have sent your information for immediate removal. Thanks for contacting us and the [email protected] email does work but sometimes we are provided information (name or address) that is not matching in our database. 

  Customer Answer

  Date: 08/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last two or three years I have been getting monthly solicitations from this company involving them wanting to buy my home. I have never contacted them nor anyone else about selling my home nor have I given them permission to contact me. Over all these years I have telephoned them and emailed them numerous times telling them to take me off their lists.. They have ignored all of my requests.

  

  Business Response

  Date: 08/29/2023

  We are very sorry for any inconvenience.  We will make sure that you will not receive any future correspondence. If you happen to receive additional contact. it may because we do not have the proper address or name for removal. You can always contact us at [email protected].  Thanks for this opportunity to update your preferences. 

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting unsolicited texts and mail from this company. After my first BBB complaint, I received one additional text after to which I threaten to re-open this case and file a FTC complaint. Now my husband is starting to receive the unsolicited letters from this company. I explicitly said we no longer want any communication whatsoever from this company, either by phone or by mail.

  

  Business Response

  Date: 08/23/2023

  HI *******,

  I apologize that you are still receiving communication and outreach from our company when you have requested otherwise.  It might be helpful for your wife to send a request to optout at [email protected].  I have resent your information to our marketing department.  Sometimes the mail and the request to be removed, cross so you may have received one more communication but should not receive anything further in the future. Thanks for your patience as we seek to get your contact information fully removed.

  Customer Answer

  Date: 08/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  neither my wife or myself should have to go send an email to a company (who weve never done any business with) to tell them to stop harassing us.  
  

  I have messaged back to ask that I am no longer contacted, blocked numerous numbers from this company and my wife previously submitted a BBB complaint for the same issue.  
  

  Do not contact me or my wife again, we want nothing to do with your business.

  Regards,
  
  ***************************

• Initial Complaint

  Date:08/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting Spam messages from them on my phone asking to buy my house for cash. Opted out on the site three different times and NOTHING is changed.

  

  Business Response

  Date: 08/10/2023

  HI ****************,

  The opt out request you are referring to did actually work.  Our marketing team confirmed that you were opted out yesterday and that you should no longer receive any future contact from our company. Thanks for allowing us this opportunity to adjust and update our records.

  Customer Answer

  Date: 08/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  If this happens a fourth time I will be sure to reference this previous attempt since I have 'unsubscribed' from them a previous two time past this one and I still managed to not get removed.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter addressed to my wife who passed away on October 26, 2021. It claimed that she owned property and was interested in buying it. This is a lie, as the property was transferred to me in probate on January 5, 2022 and has been shown on the property appraiser website since that date. It is inappropriate to send a letter to a grieving spouse as though she was still alive. I would like an apology from the company and a promise that they will never contact again.

  

  Business Response

  Date: 06/27/2023

  Dear ********************,

  Our heartfelt apologies for contacting you as you are grieving your loss of *****. Our information is based on public records and seemingly not as up to date as we would like. Nevertheless, I have sent your information for removal and apologize for causing you and your family any additional angst during this difficult time. Wishing you strength and best wishes. 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business started off by texting me multiple times, regarding wanting to sell my home. I have never reached out, provided any information or conducted any business with this company. I proceeded to block and delete the same request from multiple different numbers until I finally posted a negative review on **** with a screenshot of the text. The harassing texts did stop immediately after that however, now I am receiving correspondence in the mail addressed to myself and my husband, which is completely unacceptable and very annoying. Neither or my husband wish to be contacted by this company or receive any more texts correspondence by mail. Enough is enough, no reputable business operates this way by harassing people just to solicit business.

  

  Business Response

  Date: 06/08/2023

  HI ********, I truly apologize for the contact that you have received from our company. I will update your preferences to be fully opted out from any future solicitations.  Appreciate you allowing us this opportunity and apologize again for any inconvenience this has caused. 

  Customer Answer

  Date: 06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Hopefully, they keep to their word and I receive nothing further from them.   
  
  Regards,
  
  ********************
  

  Customer Answer

  Date: 09/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  I have now submitted three complaints through the BBB website because this deplorable business keeps sending unwanted mail in an attempt to get our business. Each time we keep being informed that that they are sorry, and our information will be removed from their database, Yet again I received another letter in my husbands name from them. I am submitting a new BBB complaint and I have just submitted a complaint on the *******************

  Regards,
  
  
  
  ******** ******** 

  

  Business Response

  Date: 09/27/2023

  Thanks for contacting us and letting us know the opt out was not provided with your name/address.  i believe with this update we will now be fully able to opt your name off the list.  I know this is very frustrating for you, but rest assured, we do not want to direct our marketing efforts on those who wish not to hear from our company. I have personally contacted the removal department and will hopefully relieve you from the burden of contacting us again.  Sorry again as I know this is an inconvenience. 

  Customer Answer

  Date: 10/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the understanding that both my name (******** ********) and my husband’s name (******* ******) receive NO FURTHER communication from this company (I.e. texts from ***, or mail sent to my house).

  if I receive anything further, not only will, I submit another BBB complaint, I will also submit a FTC complaint.

  Regards,
  
  
  
  ******** ********