Complaints
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MarketPro Homebuyers is one of many companies that send me unsolicited texts acting as if they know me and inquire about buying my home, listing my home address. To top it off, they give me the option to opt out of a predatory practice that I NEVER opted in for. I do not have a cell phone for the convenience of these companies to cold call/text me about services I do not want or need.
Business Response
Date: 11/06/2022
Very sorry that we are reaching you on your cellphone and we will happily update your preferences so that you will not receive any future contact. You can also make this request at [email protected], however, I have taken care of this for you. Our apologies again!Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi received a text message from *** with MarketPro Homebuyers of Rockville offering to buy my home. How did they get my phone number? And who gave them permission to solicit me on my personal phone? I DO NOT appreciate be solicited by ANYONE, much less on my personal phone. I demand that they remove me from ALL of their lists (mail, phone, etc.) IMMEDIATELY. I will file suit for harassment with the District Attorney the next time I receive ANY type of solicitation from these people.Business Response
Date: 10/17/2022
Very sorry we are contacting you when you are not interested in utilizing our services. Your information is readily available on the public domain but we will immediately remove you from our database. You can also contact us at [email protected]. Thanks for the opportunity to remove you and update our records with your opt out preferences.Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company is sending me unwanted texts on my cell phone offering to buy my home.Business Response
Date: 09/20/2022
We apologize that we have contacted you at a time when you do not want nor need our homebuying services. I have shared your contact information with our marketing department for immediate removal from our system. Again, apologize for the inconvenience. Should you need to contact us in the future, please call 301-337-4747 or [email protected].Initial Complaint
Date:08/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company solicits cellular phones with no regard to the DNC list or The Consumer Protection Act. I have, on multiple occasions, received text messages from them soliciting me , the most recent attached. My number has been on the DNC since 2006 (16 YEARS!!!!- attached also) and is an unlisted cell phone number. As such, I should UNDER NO CIRCUMSTANCES be receiving ANY solicitations from them.Business Response
Date: 08/30/2022
Thank you for reaching out and informing us that you wish to be removed from future communications. We have made known to our marketing team that you are requesting to be removed from all marketing communications. This should take immediate effect. Please feel free to reach us, if necessary, directly at ************. Thanks again for bringing this to our attention.Customer Answer
Date: 08/31/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am continually getting nuisance spam texts to my business phone (number provided above) from "***" offering to buy my house, which I am NOT selling. I have not given this company my number directly, and have not authorized them to send me texts. I have reported this to the *** and my mobile phone service provider. I have also blocked the number, but they continue to send spam texts from a new number. I want this to stop.Dates and numbers:May 4, 2022 - ************ June 15, 2022 - ************ July 12, 2022 - ************ July 21, 2022 - ************ Aug 5, 2022 - ************ Today's message: Wonderful Day! I'm *** of MPH Rockville. I would like to give you a fair & no obligation proposal for your home....etc.I tried calling the office to complain/tell them to stop but no one answered. I tried their chat function but no one answered.This is beyond frustrating and taking time away from me at the office. My next step may be to tell my company to pursue them legally.Business Response
Date: 08/31/2022
*****, very sorry that we are contacting you when you are not interested in selling your home. We also apologize that your attempts to be removed by calling our office did not prevail either. We completely understand your frustration and certainly this is not the outcome we would like either. Our company goes to great lengths to make it easy for people to be removed from our communications. Unfortunately, it does not seem that you had success, nor an easy time being removed. We will review our systems to make sure that in the future, others in your position, will have an easier time requesting removal. Again, we apologize for causing you frustration and I have submitted your information to our marketing department for immediate removal. If you should need to contact us in the future for any reason, you can send a message to [email protected] or ************ during working hours 9-5pm est. Thanks for allowing us the opportunity to correct this error.Customer Answer
Date: 09/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:07/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked MarketPro Homebuyers repeatedly to stop soliciting me for several months. I have opted out countless times by going to their website, https:/www.marketprohomebuyers.com/mailing-opt-out/ and opting out, but I keep getting mailings and/or texts. I want this company to cease and desist from contacting me forever! I want this company to permanently remove my name, address, and telephone number from their servers, mailing lists, etc. And I would like an apology from them for not stopping harassing me with their solicitations.Business Response
Date: 08/09/2022
We are very sorry that you have made previous attempts to unsubscribe that have been unsuccessful. We realized there was a glitch in our system that was not working properly. We have since updated our system to better service the optout process and take care of customer requests with better expediency and attention. I have noted your information and again apologize for any inconvenience.Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Why don’t these people take NO for and answer. STOP SENDING LETTERS, STOP TEXTING/CALLING ME. I am not selling my home, I’m living in it and if I was, I would never sell it to you guys. No more communication at all! Thank you.Business Response
Date: 08/09/2022
We apologize that you are receiving our mailer at a time when you are not selling your home. We will use the information you have provided to opt you out of our database. Thanks for providing the opportunity to update our records with your preference to be removed. You can also contact us at [email protected]
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