Complaints

This profile includes complaints for Matthews Construction & Design LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Matthews Construction & Design LLC has 3 locations, listed below.

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  Matthews Construction & Design LLC

  37 Maryland Ave Unit 206 Rockville, MD 20850-2441

• 

  Matthews Construction & Design LLC

  37 Maryland Ave Unit 222 Rockville, MD 20850-2457

• 

  Matthews Construction & Design LLC

  5732 Industry Lane Frederick, MD 21704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed July 2022; no work has been done since contract signature (a $40,000 deposit was paid).Company website (*******************************************************************************) is bogus; it goes to a casino site.I sent a certified demand letter to the company address on file; there is no business there.All supposed employees of the business will not return emails, texts, and/or voice messages.No one ever picks up the telephone when calling the business number.

• Initial Complaint

  Date:09/19/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract with Matthews Construction and Design on April 5, 2022. The Contractor assured us at the time that it had availability on its schedule and that our project could be completed in approximately 2 months. Any delay, the Contractor indicated, would be due to items with long lead times such as cabinets. Since paying about two thirds of the total amount of money due to, among other things, pay for long lead items such as cabinets, the Contractor has been largely absent from our work site. As of this writing, the project has been ongoing for approximately 5 months and it still has about 1 month of work remaining. These delays are not due to the sort of issues that normally occur in construction. Rather, the delays are due to the Contractors own personal and financial issues. More concerning is the fact that although we paid two thirds of the total contract amount months ago, the Contractor has not used any of those funds to pay for many of the items identified under the Contract, such as cabinets and appliances. Instead, when the time came to pay for these items, the Contractor was unable to pay. Rather, in addition to the original amounts paid, we have been forced to pay for the cost of cabinets, inspections, drywall, plumbing, and electrical work. Despite the fact that we hired, and paid, this Contractor, we have also been forced to act as our own general contractor by, for example, managing the subcontractors doing the work we hired the Contractor to complete, scheduling and attending inspections, and attempting to manage and work with the Contractor by, among other things, giving the Contractor multiple opportunities to correct its course. The Contractor has made numerous empty promises that it would get the project back on track. At this point, we wish to rescind our Contract and recover the monies paid. That amount will allow us to complete the work that the Contractor has abandoned and compensate the us for our wasted time.