Reviews

This profile includes reviews for Choice Hotels International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Choice Hotels International has 41 locations, listed below.

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  Choice Hotels International

  1 Choice Hotels Cir Ste 400 Rockville, MD 20850-5172

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  Radisson Hotels Americas

  11340 Blondo St Omaha, NE 68164-3822

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  Radisson Hotel Ottawa Parliament Hill

  402 Queen Street Ottawa, ON K1R 5A7

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  MainStay Suites Dover

  201 Stover Blvd Dover, DE 19901

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  Suburban Studios Columbus - Dublin OH, Choice Hotels

  6601 Reflections Dr Dublin, OH 43017

Review Details

• Review fromJose R.

  Date: 11/21/2022

  1 star
  The hotel itself is old and smells like mold but thats the least of the issue we had. I booked through a third party, got to hotel to check in at 5:30, two front desk workers and very short staffed. No name tags of course, the one lady that helped us check in was unprofessional and did not even greet. Right away it was odd that she took a photocopy of ID and Credit card. Either way finished checking in, walk to elevator to head to room as soon as i walk in room i received a fraud alert charge on my credit card which i had just provided to front desk. It literally had been no more than five minutes. I quickly check charges and one charge was for hotel deposit and another for a bail company in the area. Obviously reported fraud and headed back down to lobby right away to ask if its protocol to copy card and they said no and to speak to employee who had checked me in. Of course now that employee was gone and no one seemed to know her name or any info about her, was told she had only been working one day to cover shifts because they were understaffed. The other employee told us that the girl who had checked us in had left because her car had been towed and she had some personal issues and needed to leave and contact the PD as she had been dealing back and forth with PD and issues all day. Now may i remind you there was a fraud charge on my account for $500 for a bail bonds company right after i provided hotel employee with my card and then suddenly no one was available to speak to about the issue. No manager no supervisor, until we demanded to speak to owner. After wasting our time, getting fraud charges by unprofessional employee, we asked for a refund because we didnt feel safe to stay and was denied the refund. The supervisor there made us wait almost 2 hours. Theres reviews everywhere that they are known for this.

• Review fromDelcia C

  Date: 11/13/2022

  1 star
  Stayed at a Clarion Inn Macon 3/25/22. Booked thru Priceline $137. Parent company Choice Hotels.
  The place was a dump. Booked a non smoking room. Was put in a smoking room where the odor was so strong that I could not sleep without wearing a mask. And that only allowed partial sleep. I could not change the room. The mattress had a huge dip in it. There was no sprinkler system, nor was there a smoke detector in the room. I’m not even sure that’s legal. There were children running around until 3 AM in the morning up and down the hallways. No security! For breakfast we got cold food in a paper sack. So I called, and emailed both Clarion in Macon and choice hotels. I received absolutely no financial compensation or a resolution to what I was asking ….which was some financial compensation. They kept saying they would provide some compensation, but never did. After a half a dozen calls to Priceline they did issue a 15% discount to be used in the future. I will never use them again anyway , so that’s nebulous.

• Review fromBilly L

  Date: 10/16/2022

  1 star
  This hotel is ridiculous, no one here knows what theyre doing. No Wi-Fi was ever provided, when we complained, we were told to bad. We were told that they dont care. ******, ********* and ******* do not know what they're doing. It is a complete waste of time talking to them and they don't care about your stay. This hotel is in shambles. I did not even sure how they are allowed to still rent rooms.

• Review fromwayne h

  Date: 09/29/2022

  1 star
  bought points to pay for rooms more points you buy bigger the discount the are worth 1 cent pre point i purchased 180000 because we where going on vac . when we went to use them they where not worth 1 cent 85$ room will cost 16000 points plus they call them rewards so no other discount can be used i have corp discount that is 20% they would no allow i bought the points the are not rewards. i have email them time and time again they send same answer over and over that they are rewards they sell them as a way to pay for rooms but then over charge you when you use them . telphone call never get past call center that sounds to be over sea any help will be app. thanks wayne huey

• Review fromAlecia s

  Date: 09/23/2022

  1 star
  Hello, This is what my family and I experienced during a stay at Country Inn Suites in ********, ** Located at ********************************************************. We arrived around 3:00 pm and the room wasnt ready. We told them we would go to the store and be back and when we arrived back, we got our keycards and enter the room and the smell, the torn sofa, the dingy chair; dirty dingy carpet, dirty tub, since our event started at 6:00 pm we hurried up to get dressed without taking a bath because of the tub. We have stayed in a Country Inn Suite before and thats why my sister ************************* choose Country Inn Suites thinking we were going to get the same hospitality in *****, **. The customer service was horrible; the manager called us **** and got up like she wanted to fight because we were telling her how unsatisfied and uncomfortable, we were, and she got up from her seat and said sorry boo I cant help you. You all should have come back up and we explain that we were on a schedule and had to get dressed immediately. After we arrived back at 1:00 am the smell still was in the room, we couldnt sleep around 7:00 am we left. So, we were there from 5:00 pm to 7:00 am for $200.00 per room. I would like a refund. I have never in my life experienced this type of treatment in a hotel. Children were sleeping out in the hallways people hanging around the building. This location needs to be upgraded or shut down. You can go and look at the reviews and the reviewer saying a similar experience as we did. I wished my sister would have read the reviews beforehand. They can use some classes on customer service you never should want to fight a customer because they are uncomfortable with your business. I have pictures and I called the supposed to be corp and they gave me email addresses that keep returning after I repeated the email back to them. I called again and told them just send me an email so I can correspond since we having problems with the emails, but still no response.

• Review fromJacob A

  Date: 08/25/2022

  1 star
  Had bed bugs in the hotel and didnt take proper precautions to health and now my girlfriend is ***** and itchy

• Review fromRodger A

  Date: 07/31/2022

  1 star

  Rodger A

  Date: 07/31/2022

  Myself and my family were extremely unhappy with our stay here. There was hair in supposedly clean towels, worn out mattresses, no blankets or sheets for the pull out bed. We went and asked for a blanket and sheets they were out! The furniture and flooring was bubbled, my guess was water damage. The furniture drawers wouldn't shut, bathroom door track was badly worn and hard to open or close, shower was moldy and dirty. The wooden door blinds were broken, bathroom sink had a busted faucet, ** made the room smell really musty and moldy. The front desk people were nice but were clearly overwhelmed and understaffed. They moved us into a new room. This room was better but had issues too. Intially there was a light flickering. The maintenance guy asked if we during the move could take the bulbs from our old room and change them (he was busy). So I dropped two really dirty fixtures and swapped bulbs. The fixtures were difficult to get back up properly. The ** in the new room created the same moldy/ musty smell. We went to the beach and got back later to the new room, now the ** wasn't working at all. It's late and 80 in our room and we have tired kids. They offered to change us rooms again but our 7yr old was already asleep, so they gave us a fan. We talked to the owner in the morning. The way she handled us made it clear why the hotel has so many problems. She didn't really acknowledge the issue's and offered us ***** plus canceling our last night there. The vibe was that none of the problems would be taken care of or were a concern. We moved to a Hilton for the same price that was clean and in great shape. We are disputing the charges with our credit card company as niether booking.com or priceline did anything just like the owner.

  Choice Hotels International

  Date: 08/05/2022

  Dear ******: Thank you for your review. As we were unable to locate a reservation under the name provided, we ask that you please advise the specific hotel name and location and dates of stay, along with a confirmation number if possible? We await your response ****

• Review fromJ. P.

  Date: 07/26/2022

  1 star

  J. P.

  Date: 07/26/2022

  Our experience at this hotel was absolutely unsatisfactory! My husband and I had anniversary plans and were hoping for a great experience at this hotel like our previous stay a couple years back. Upon arrival to the hotel, we noticed 3 civilians sitting by the front door smoking. We walked in, rang the **** and a lady that was smoking ran in, blowing smoke out of her mouth, and asked what name we were checking in under. No uniform, no name tag, no greeting, we had no idea that she even was an employee. Needless to say we continued to check in, brought our bags to the room, used the restroom and called an Uber and left. We didn't arrive back at the room until 11:30pm. We had so many issues with our room and when I contacted the owner of the hotel, he said that he'd give a 10% discount. This was unacceptable. I then spoke to the manager at the hotel and shared our issues. She asked what room we were in and after I told her, she said that we were put into an out of service room!! After notifying the owner of the hotel, he again said only 10% would be refunded because we used the facility. We were not about to drive intoxicated and find a different hotel in the area at midnight. This is poor customer service and the owner of the establishment should be embarrassed.

  Choice Hotels International

  Date: 07/29/2022

  This guest stayed at our hotel, used our services, utilities, parking lot, pool, spa and breakfast. In the morning she decided that she should get a Full Refund because of the following reasons:. I didn't feel it was an option to cancel our stay given the last minute and timeline of our plans in the area. As Radisson reward members, this was horrible.2. Staff was unapproachable and rude. Not to mention, you couldn't tell who the staff was since there were no uniforms/name tags. In her email below, she admitted that they were intoxicated. Given the benefit of doubt, the hotel Management and Ownership addressed her complaint and offered a 10% discount even though none of the issues that she brought up had anything to do with the service or the quality of the product. The guest decided to decline this offer and wrote the following email:1. 10% is unacceptable! We spent $197 to stay at your hotel 2. I didn't feel it was an option to cancel our stay given the last minute and timeline of our plans in the area. As Radisson reward members, this was horrible.3. Staff was unapproachable and rude. Not to mention, you couldn't tell who the staff was since there were no uniforms/name tags. There was another person at the front desk also demanding a refund Sunday morning. 4. This is unacceptable, and I expect the business to do more to make it right. This is unacceptable, and that full refund needs to be applied. This is your problem with your employees. We were put into an out of service room. This is not a me problem that we used the facilities. We got back in our room at ****pm. If we were put into a working order room, we would not be having this conversation! You need to apply a full refund to my card now!!! We were not going to leave the hotel at 11:30pm and drive intoxicated to find another hotel at midnight. This is absolutely horrible customer service, and we will NEVER stay at your hotel again! And I will make sure that none of my family and friends stay there as well!! If you are not able to provide this refund for me, you need to provide me a phone number so I can talk to somebody else. I am absolutely embarrassed for your business and beyond frustrated. This is not how customer service works and you should be ashamed of yourself. She continued to harass our associates by constantly calling the hotel day and night and by sending those threatening emails. She wrote another email to taunt the management: I spoke to ****** yesterday and she gave me a full refund since we were put in-and-out of service room for our stay. Your services are no longer needed, and ****** was able to assist me. Feel free to talk to her if you disagree with what she did. Have a great day.So here is our side of the story, please feel free to make your own judgement.

  J. P.

  Date: 07/29/2022

  I disagree with the remarks from the owner on my complaint for the following reasons.1. The only services we used in the hotel were, the front door, our room door, the bathroom in our room (toilet and sink only), tv and bed. Jetted whirlpool didn't work, coffee maker didn't work, no curtains on the windows, stains all over the floor and couch and broken headboard. We did not use the pool, hot tub or even the continental breakfast because it wasn't stocked with any food/coffee.2. There was no manager present when we checked out on 7/17.3. I called and left messages for the manager to call me back. I finally connected with the manager (******) on 7/21 after multiple calls/messages with no calls returned and she confirmed to us (after I explained the issues with our room) that we were placed into an out-of-service room and she would give us a full refund since that room was flagged and we shouldn't have been assigned it. She was not happy that we were in that room (106) and was currently renovating it when we spoke. 4. On 7/24 I noticed a 2nd pending charge of $197.68 to my card and called the hotel. No manager working and left my name and number again to get a returned call. 5. On 7/26, I called the hotel and spoke to ****** again. I asked why the refund wasn't applied and why the 2nd charge. She said she applied the refund but the owner reversed it. 6. I have not called and harrassed the hotel in any way. I feel that when a customer doesn't have a satisfactory visit, that it should be acknowledged and an apology should be given. ****** did that but the owner did not. Calling multiple times because I'm not getting a call back is not harassing. It's consistency. The gentleman that does answer the phones is extremely rude and does nothing to help. He was blaming me for the hotel's actions. That upset me. 7. The fact that the owner stated that we were intoxicated, is not the point. We had anniversary plans and did not plan on canceling our hotel stay and drive to another facility at midnight. That was the sole purpose of me stating that we wouldn't drive for that reason. And when I told ****** that, she completely agreed and understood. 8. Being put into an out-of-service room (how does that even happen???) should declare a full refund and not $19.76.This shouldn't be as big of a hassle as it's turned out to be. The refund should be applied and it should be a good training for the staff to check flagged rooms and not assign customers to them. If we weren't put in an out-of-service room, this conversation wouldn't be happening. As a Radisson rewards member I've never had this issue. Radisson corporate is aware of this issue and will help me get it resolved. Running a 2nd payment to my card without my authorization is unacceptable and illegal and they assured that it will not happen again.