Reviews
This profile includes reviews for Platinum Emergency Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.79/5 stars
Average of 19 Customer Reviews
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Review fromWilliam H
Date: 06/25/2025
5 starsWilliam H
Date: 06/25/2025
June 21st I wasn't home and received a call that my home was on fire. Platinum was there to assist with securing my home and did exactly what they said they would do. They were very professional, accurate, answered all questions, PERSONABLE, supplied documents, detailed explanations of all processesPlatinum Emergency Services
Date: 06/26/2025
Thank you so much for your kind words and for taking the time to share your experience. We know how overwhelming and emotional it can be to receive news like that, especially when you’re not home. Our team is committed to showing up with professionalism, empathy, and clarity when it matters most. We're glad we could bring a sense of security and support during such a difficult moment. If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Best regards,
******* ********* Platinum Emergency ServicesReview fromLeona T
Date: 05/31/2025
5 starsLeona T
Date: 05/31/2025
I am a retired 911 Dispatcher from Baltimore City. I experienced a basement fire today. A gentlemen by the name of ****** came to me and respectfully checked on me and asked if I was okay. He explained what he was here for and told me what services he provided. He had me call my insurance company which is ******* ****** we called together to file the claim, ******* ****** approved that they were good to use. I admired his patience and the owner ******* *. as they were super knowledgeable of what to do.Platinum Emergency Services
Date: 06/02/2025
Hi *****,Thank you so much for sharing this heartfelt review. It truly means more than words can expressespecially coming from someone who has spent their career looking out for others. As a retired 911 Dispatcher from **************, you've dedicated your life to helping people through some of their hardest moments. Being able to support you during a difficult time is an honor we dont take lightly.****** mentioned how kind and composed you were despite everything, and I want you to know how much we admire your strength. Were just glad we could be there to make the process a little easier and help guide you through the first steps after your fire. Its always our goal to treat every homeowner with the same care and respect wed want for our own familiesand you reminded us exactly why we do what we do.Well continue to be here for you every step of the way, and well make sure youre taken care of, start to finish.Thank you again for trusting ******* regards,******* ********* Platinum Emergency ServicesReview fromHayleigh F
Date: 05/31/2025
5 starsHayleigh F
Date: 05/31/2025
Super thankful for this company!! ***** **** was giving me the run around about my roof that was destroyed in a tornado. They called, and got on a 3 way with ***** **** and set them straight!! Now everything is going smoothly, and we hopefully will have a new roof soon. Super professional, thoughtful, thorough, and detailed!! Thank you again!!!Platinum Emergency Services
Date: 06/02/2025
Hi ********,Thank you so much for your kind words it truly means the world to us! We know how frustrating it can be to deal with insurance when you're already going through something as stressful as storm damage. We're just glad we could step in and make things a little easier for ****** was our pleasure to advocate for you and make sure your voice was heard. You deserve peace of mind and a new roof without the runaround. Well be here every step of the way until everythings back to normal.Thanks again for trusting us, ******** weve got your back!Best regards,******* ********* Platinum Emergency ServicesReview fromAntonio C
Date: 05/08/2025
5 starsAntonio C
Date: 05/08/2025
A fire occurred next door to my house which caused significant damages to my property. The front door was broken due to the fire department needing access to my home because no one was there. After the fire was contained at my neighbors house, Platinum service not only boarded up there windows and placed tarps where needed but they installed a heavy duty hasp latch and lock on my front door. This saved me time and money of having to get a front door replaced immediately. I appreciate the service.Platinum Emergency Services
Date: 05/09/2025
Hi *******,Thank you so much for taking the time to leave this thoughtful review. Im truly sorry to hear about the fire next door and the disruption it caused to your home, but Im glad our team was able to respond quickly and provide you with a secure, temporary solution. We know how stressful these moments can be, and it means a lot to us that we were able to make things just a little easier for you.If theres anything else you need during the recovery processwhether its further restoration work, guidance with insurance, or just a quick questionplease dont hesitate to reach out.Wishing you a smooth path forward and continued safety,Best Regards, ******* ********* Platinum Emergency Services TeamReview fromDaniel S
Date: 03/25/2025
5 starsDaniel S
Date: 03/25/2025
Very fast very efficient couldn't be more professional very satisfying, Im very happy that ****** and Platinum came out quickly to secure my housePlatinum Emergency Services
Date: 03/26/2025
Thank you so much, ******, for your kind words and for taking the time to leave us a review! We're thrilled to hear that ****** and our team were able to respond quickly and provide the professional service you needed. Securing your home and giving you peace of mind is always our top priority. If you ever need anything in the future, dont hesitate to reach out. Stay safe and take care!Best Regards, ******* ********* The Platinum Emergency Services TeamReview fromKevin M
Date: 03/12/2025
5 starsKevin M
Date: 03/12/2025
Mike met me outside my home while it was still burning. Waited off to the side until the police and fire were done talking with me. Mike provided me with more info on what to expect and what needs to be done than anybody and provide the only sense of comfort in a chaotic situation. Both Mike and Will were very helpful and also gave some recommendations on other businesses that could help us with the next steps. I would've been totally lost without their help.Platinum Emergency Services
Date: 03/13/2025
Dear Kevin,
Thank you for taking the time to share your experience. We understand how overwhelming and stressful these situations can be, and we’re truly grateful that Mike and I were able to provide you with the guidance and reassurance you needed. Our goal at Platinum Emergency Services is to be there for our clients when they need us most, and it means a lot to know that we could offer some comfort during such a difficult time.
If there’s anything else we can do to assist you in the next steps of your recovery, please don’t hesitate to reach out. We appreciate your trust in us and wish you all the best as you move forward.
Best regards,
William K*******s
Platinum Emergency ServicesReview fromEllen G
Date: 03/11/2025
5 starsEllen G
Date: 03/11/2025
Honest and straight forward on the assessment of my house
Highly recommend!!Platinum Emergency Services
Date: 03/12/2025
Thank you, Ellen, for your kind words! We appreciate you trusting one of the leading emergency service companies in Maryland to assess your home. Our goal is always to provide honest guidance and help you make the best, most informed decisions. If you ever need assistance in the future, we're here for you!
Best regards, William K******** Platinum Emergency ServicesReview fromValdemar B
Date: 02/22/2025
5 starsValdemar B
Date: 02/22/2025
Our house burned in the middle of the night, we got out uninjured but shaking in our underwear in the middle of a cold-snap. Platinum was there, while the house was still on fire, with multiple members of their team to make sure we had food, water, warm clothing and knew the next steps, contacting our insurance, the *** *****, public adjusters.
We lost everything, identification, phones, wallets, keys. Platinum, specifically Will the owner, booked our hotel, gave us a working phone with data and checked in from time to time.
If he even did 1/3 of what he did for our family we would be grateful, the phone itself was a literal lifeline to getting our medications and needs organized in the ensuing days.
The board up job was immediate, before we even left the scene, platinum’s team was already measuring the plywood they would need to keep what was left of our house protected and accessible.
I was scared when a business reaches out to you in person at your most vulnerable moment, when you have lost everything, it’s easy to be skeptical and I’m even sure I was rude, but every platinum member we interacted with was patient and compassionate.Platinum Emergency Services
Date: 02/25/2025
Thank you so much for sharing your experience and for your incredibly kind words. We can’t even begin to imagine how difficult that night must have been for you and your family, but we are truly grateful that you trusted us to help you through it.
At Platinum Emergency Services, our mission goes beyond just restoration; it's about supporting people when they need it most. Myself and the entire team genuinely care about every family they help, and your feedback means the world to us. Knowing that we could provide even a small amount of comfort and assistance during such a challenging time is why we do what we do.
We are honored to have been there for you from the moment the fire happened and throughout the difficult days that followed. If you ever need anything in the future, please don’t hesitate to reach out. We are here for you, always.
Take care and stay strong.
William K********Review fromTristan W
Date: 02/17/2025
5 starsTristan W
Date: 02/17/2025
They were there at my home shortly after firefighters arrived. They gently explained their services and it turned out to be very needed and helpful. They secured my home and drained all the water from my basement. And they put me in contact with other services that helped restore my home to normal, maybe even better. I would recommend them to anyone who's had a bad house fire or flooding. Their agents are good with people and are timely in answering questions.Platinum Emergency Services
Date: 02/18/2025
Dear Mr. W******,
Thank you for your kind words and for sharing your experience with Platinum Emergency Services. We understand how difficult it can be to face the aftermath of a fire, and we are truly grateful that we could assist you during such a challenging time. Our team takes great pride in responding quickly, treating every homeowner with care, and ensuring that your property is secured and restored as smoothly as possible. Knowing that our efforts made a difference for you means the world to us.
If you ever need anything in the future, please don’t hesitate to reach out. We appreciate your trust and recommendation, and we’re always here to help.
Best regards,
William K********
Platinum Emergency ServicesReview fromMelisha Clark G
Date: 01/18/2025
5 starsMelisha Clark G
Date: 01/18/2025
The Platinum Emergency Service Company arrived shortly after 911 was activated & the Baltimore City Fire Department arrived. They explained who they were & what services they provided. Both men had business cards for me to keep. They helped to access ***** **** Insurance Company & File a claim. This company did walk throughs to every area & wiped room with chem sponges to check for soot. They also put Hepa filtration air machines on each floor. I have a history of asthma & visitors & a little puppy, who needed our air cleaned. Pictures were taken outside of damage & debris & pictures throughout my home, to ensure that ***** **** can see everything firsthand. They also, told me that the police was supposed to give me claim report number card. The company has cleaning companies for clothes & furniture that they will refer you to. They called ***** **** & we did a conference call to tell them that my roof shingles was loosened & aluminum siding had damage. ***** **** was able to approve a taupe covering to prevent further snow damage, because there is a snow storm warning within 24 hrs. Both men was courteous, kind & professional. Will, the owner of Platinum stayed on the scene. Aubrey took the claim report, & conferenced call with my daughter, ******** to tell her everything he was saying & doing to help me. I thank THE LORD JESUS CHRIST for my daughter, ********* who activated 911 & told me to get out & the house next door was on fire. My house was not the house that was on fire, and I did not know what to do. They knew everything to do & provided me with excellent service!Platinum Emergency Services
Date: 02/25/2025
Thank you so much for taking the time to share your experience with Platinum Emergency Services. We are truly grateful for your kind words and are glad we could be there for you during such a frightening and stressful situation.
Our team understands how overwhelming moments like this can be, and our goal is always to provide comfort, clarity, and professional support when it's needed most. Myself, Aubrey, and the entire team are dedicated to guiding our clients through every step of the process, from filing insurance claims to ensuring the safety and health of your home environment. Knowing that we could help you and your family feel a little more at ease means everything to us.
We are especially glad to hear that our air filtration measures provided some relief given your asthma concerns, and that we could assist with protecting your home ahead of the snowstorm. Your safety and peace of mind are our top priorities.
Thank you once again for trusting us during such a challenging time. If you need any further assistance or have more questions as you continue the recovery process, please don’t hesitate to reach out. We are always here for you.
Wishing you safety and peace,
William K********
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