We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Poultry Farm

Perdue Farms, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Poultry Farm.

Complaints

This profile includes complaints for Perdue Farms, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Perdue Farms, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pet treats had fungus. Disgusting. Threw away treat then called number on back... she said I could have a refund but yet she could not complete my reimbursement. She could not find my address. Her name was *********. She was very flippant and condescending. If you're going to promise a refund on the product it should be refundable. My wife and I reason was very valid. Either give me another package or give me my money back. It looks like ****** owns this company by the name of moon pet treats.

      Business Response

      Date: 04/11/2025

      Perdue has reached out to this consumer once by phone and 3 email attempts - the consumer has not responded.  We have closed this case, if the consumer reaches out in the future, Perdue will address.

       

      Thank you

      Customer Answer

      Date: 04/12/2025

       
      Complaint: 23127180

      I am rejecting this response because: the business is lying. I thought this was a natural ethical good for dog food company? I have answered their emails four times and they have not responded. This is not a nice company evidently. And all this over $13? The first ****** by the name of ********* was horrible. And this ****** by the name of ****** is lying because as you can see by my four attachments, I have answered appropriately. Please help me get my $13.49 back.

      Sincerely,

      ***** Oshwan

      Business Response

      Date: 04/18/2025

      Mr. ****** was emailed on 04/04/2025; 04/09/2025; 04/10/2025; 04/14/2025; 04/15/2025 (requesting address verification); on 04/16/2025 after receipt of his follow up email, we found that his email did not validate in the system. on 04/17/2025 we contacted Mr ****** thanking him and verified the correct address and informed him the reimbursement check will arrive in the mail to him in 7-10 business days).  In addition we found a system error that reverted his email making it not possible to see on our end.

      A regrettable situation that has been rectified, certainly not our intent to avoid him as we value our customers and strive to do right by all. If Mr ****** does not receive his reimbursement please have him email me directly at ************************************ so i can personally address. 

       

      Thank you

       


    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Be advised that as of the date of this email your manager ********* ***** has failed to send the compensation that she agreed to her in her written signed statement. For your convenience her statement has been included below, previously ********* also agreed in writing to send compensation and that documentation has also been sent to you.I trust that this clears up any remaining confusion for you and I trust that as the owner of the company that you will make this right as I have been more than patient in waiting for a resolution that has NEVER been received as your company promised in ********** advised that copying or distribution of this email to anyone is prohibited and as I have told you previously due to her truculent behavior no further communications will be accepted from ********* ***** as you have been previously advised of ad nauseam.I trust that this is the last time that I will have to reach out to you and that you will NOT ignore this communication like you have in the past.

      Customer Answer

      Date: 09/27/2024

      Be advised that Perdue Foods/Farms failed to resolve this or send payment as they promised in a signed written statement to offset the balance due. Multiple attempts have been made to reach out to Perdue and they have ignored each and every attempt and deliberately and intentionally failed to respond. This is FRAUD and bait and switch by ********* ***** of Perdue.

       

      Written statement from ********* ***** states in part:   I will be more than happy to send you a reimbursement check for $20 for the package by which you encountered the bone. 
      Again my apologies for the quality issue and your consumer experience.  We value you and want to make this right!

      Thank you,
      ********* *****
      Consumer Care Manager Quality Assurance
      Perdue ********* ********************************************
      ********************************************************************* | ************-office, ************-mobile


    • Initial Complaint

      Date:08/06/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 26, 2024 I reported to Perdue via email (since the website was blocking me) that a piece of bone got wedged between my tooth and gum causing it to bleed while eating their Boneless Chicken Breast. Their ************* Manager responded giving me a number to call, no one answered. I then tried to respond to the ************* Manager, i was blocked from her email address. When the block was lifted, I emailed stating I was experiencing tooth pain and if it continued, I would need to find a dentist after I returned from vacation. The ************* Manager replied that she was sending papers for the dentist to complete via ****. I returned from vacation and found no papers from Perdue nor was there any notification from Informed Delivery that they were being delivered. I reached out again to the Manager stating since the pain was not constant, and given I had other more pressing doctor appointments, and having lost confidence that I would ever be reimbursed by Perdue for dental work or even xrays based on all that had transpired, that I would NOT be looking for a dentist. I requested a gift card to settle the matter.. I then received an email from Perdues Insurance Carrier. I repeated the same to the Insurance Professional who encouraged me to wait as I had two years to file a claim. Today I advised the Claims Professional I have not experienced any further pain so I will not be looking for a dentist and wanted to settle the claim. He responded with a condescending email minimizing my injury and ended with the claim is denied. Why Perdue ever pushed me off to their insurance company when I said I was NOT going to a dentist is beyond me. Perhaps its part of their game to delay, deflect and deny. Disgusting that a company I thought had integrity is completely devoid of morals and responsibility. After 40+ years of being a Perdue Customer, its sad to learn Management couldnt care less about customers, especially those who have been injured by their products.

      Customer Answer

      Date: 09/01/2024

      I contacted Perdue again and they responded to me and resolved the matter to my satisfaction. Thank you. 

    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anastasia at Perdue promised to send $14.99 X 4 plus tax is $61.16. Now she refused to send compensation for a foreign object that was found in their chicken. See attached documentation of such.

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 bags of Purdue chicken for over $50 and I want them to know the terrible quality I received!

    • Initial Complaint

      Date:11/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We attempted to contact Perdue, to no avail.Their chat function does not work.We sent a "text" to their 1800 number, no response.We purchase their frozen chicken nuggets from ****** Warehouse and the past several bags were nearly all bread, minimal chicken, if any. The meat looked very "suspect" as well, and didn't look safe to eat.We want an answer regarding this, or we will contact their local health department.

      Customer Answer

      Date: 11/07/2023

      We would like both bags of frozen nuggets replaced via voucher.  And an explanation as to the condition of the nuggets we received.

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chicken breast the last four times is so tough cant even chew it

      Business Response

      Date: 07/13/2023

      We contacted the consumer and provided reimbursement after receiving this complaint, we had no record of contact prior to this BBB complaints

    • Initial Complaint

      Date:06/26/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a prescription for Full moon and at the second delivery my dogs got sick. Contact them several times and nothing was done.

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought harvest whole roaster in the bag and this is the 3rd time in months that I cook it and it comes out like is rotten. No meat and bones

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello:I hope all is well with you. Thanks for taking the time to review my concerns and for making me the best part of Purdue Chicken. Recently, I reached out to you regarding REF NUMBER # *********A. This was regarding an issue with (3) of your products. The product defect and initial contact occurred over three weeks ago. Since then, I have not heard from you or your organization. My emails have been largely ignored and I have not been able to reach you by phone. I would like my replacement coupons and/or corporate check processed right away. I appreciate your time and I apologize that it has come to this level of escalation. Respectfully

    Perdue Farms, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.