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Business Profile

Poultry Farm

Perdue Farms, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Poultry Farm.

Complaints

This profile includes complaints for Perdue Farms, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Perdue Farms, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purdue makes full Moon pet treat bought full moon pet treat ****. Dogs can't eat or chew them. Wanted guaranteed refund. Phone customer service number waiting on hold one hour yesterday waited on hold another half hour today took screenshots to show wait time period this company .guarantees their product and ****** Doesn't do refund , dog treat returns , Please help me get my purchase price return to me. This whole time is atrocious . May I add . May I add I don't have my receipt no more either which didn't help But the company guarantees refond

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Using the company's provided means, I have written 4 emails and multiple texts to Perdue over the past month. My first 3 emails detailed my concern of product quality, i.e. specifically, over the past 2 or so years, much of my purchased Perdue boneless chicken has been difficult to eat and at times inedible. There is a toughness which I believe is due to what I have learned is "white striping". I expressed disappointment and requested information. I did so because I have been a devoted consumer of the Perdue products, choosing Perdue time and again over other choices. Yet these days I look for other, better, products. In short, I am disappointed and wanted the company to know. I cannot believe I am alone. I have received absolutely no response to my expressed concerns. In my 4th email, I asked to be removed from the company's email distribution list; I have not been removed. I have received responses telling me that I have been offered refunds (I have not been offered refunds, nor have I ever asked for such) and that I have been removed from their distribution list as I asked (I have not been removed but, again, my issues were never addressed). The website touts the interest of the Perdue management in knowing customer issues. This is not at all my experience.

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased three packs of Perdue diced chicken breasts with lot code 2186. Immediately froze all three packages but upon thawing just yesterday all three packs are rancid. Chicken is too expensive these days. I think I spent $7 per pack on these. I've been on hold for an hour and 40 minutes waiting to talk to a human but it seems no one is at the call center today.

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 10, 2022/09/29) */
      We reached out to this consumer by phone, let him know we were sending a check to cover those packages and he was very happy with our response.

    Perdue Farms, Inc. is NOT a BBB Accredited Business.

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