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Business Profile

Water Treatment Equipment

Sharp Water Culligan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Treatment Equipment.

Complaints

This profile includes complaints for Sharp Water Culligan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sharp Water Culligan has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a lease program with Culligan at my gym for a hardline water fountain not the bottle fed water fountain three years ago. Included in that lease came a promise to have the double water filters changed annually and they would call me to schedule that change to which they did the first year. I have not heard from them in 24 months regarding a filter change even though I have called them repeatedly requesting that filter change to take place. Ive called the one 800 national number twice in the last two months and the Salisbury number at least four times again within the last two months. I have spoken with, and left messages with sales people, front desk, people, and the service department, all whom promised me that they would contact me and schedule up a visit. I have yet to hear from them at this point I'm asking for a free annual lease to which I pay nothing for 12 months and my filters to be changed like promised, that is all and nothing more.

      Business Response

      Date: 06/30/2023

      After review I found that Mr. ****** complaint is legitimate.  We did not do what we promised him.  His filters are being exchanged today, and I am putting him in for a free year's rent of his BFC cooler.  I have called him and sent him 2 emails to confirm this, and asked that he reach out directly to me and my Branch Manager if he should have any future issues.  

    Sharp Water Culligan is NOT a BBB Accredited Business.

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