Complaints

This profile includes complaints for Long Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Long Home

  8530 Corridor Rd Ste 200 Savage, MD 20763-9503

  
• 

  Long Home Products

  4035 Crescent Park Dr Suite 4035 Riverview, FL 33578

  
• 

  Long Home Products

  300 Myles Standish Blvd Taunton, MA 02780-5706

  
• 

  Long Home Products

  30 Centre Rd Ste 1002 Somersworth, NH 03878-2900

  
• 

  Long Home Products

  650 Corporate Dr Suite 109-117 Stafford, VA 22554

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me at least 5 times per day. I don't know how I got on their call list, but this is very disruptive! Please take my number off of your call list immediately!
  

  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/18) */
  Ms. ******,
  
  We do apologize for the numerous phone calls. We would be more than happy to remove you from our list. Unfortunately, with the information given, we are unable to locate you within our system. Please let us know what the phone number is that you are receiving these phone calls from either by responding to the BBB or emailing [email protected] directly. From there, we will certainly be removing your number from our database. We appreciate your cooperation!
  
  Thank you,
  Long Home Products
  
  
  Consumer Response /* (3000, 7, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The number that is calling me is, listed under Long Home, 508-621-6746, Westborough, MA. My phone number is ************.
  
  
  Business Response /* (4000, 9, 2022/08/23) */
  Ms. ******,
  
  According to our records, everything has been resolved with your issues related to these phone calls. Please do not hesitate to reach back out if need be.
  
  Thank you,
  Long Home Products
  
  
  Consumer Response /* (2000, 11, 2022/08/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The number that was calling me multiple times per day was ID'd as Long Home, but is actually a health care company that is using that phone number, the ID was never changed to reflect the new company that is using that phone number. I worked together with Long Home Products and now the number is not being ID'd with Long Home. Thank you.

• Initial Complaint

  Date:08/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving no less than 10 calls a day from Long Home
  I have no idea how they got my number and I need no work done on my house by a company with so very many BBB complaints
  Every time I block a number they call from another.
  
  I'm Fed Up!!!! AND I WANT IT TO STOP!!!
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Mr. *****,
  
  Please accept our apologies for the numerous phone calls. We have completely removed your number from our calling list. Please do not hesitate to reach out of the phone calls persist. Again, we do apologize for the unwanted calls.
  
  Thank you,
  Long Home Products

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive numerous phone calls from Long Home each day. Very annoying. I never contacted Long Home and I don't know how they got my phone number.
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Mr. ******,
  
  We apologize for the unwanted phone calls. Your number has been completely removed from our database, and you will no longer be receiving calls from us. Please reach back out of the phone calls persist.
  
  Thank you,
  Long Home Products

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continues to call after I asked to stop multiple times I blocked their number and now they are calling from a different number
  

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/17) */
  Mr. *********,
  
  We apologize for the unwanted phone calls. We have removed your number completely from our system. Please reach out if the phone calls persist. Again, we are sorry for the calls.
  
  Thank you,
  Long Home Products

• Initial Complaint

  Date:08/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Roof replacement from Long Roof on 01/06/2020. Long Roof put my new roof on, re flashed the skylight in the bathroom. Once Long Roof completed the work. The mortgage company sent an inspector out and examined the roof. I thought all was well and signed off. I contacted Long Roof to get my roof certificate or documentation of roof completion and didn't get a response. The roof I purchased has a 15-year warranty so I felt confident and didn't peruse. My newly installed Long Roof began to leak less than 2 years of final installation. I noticed water damage in the newly remolded master bedroom and bath. I called Long Roof and told them my issue. I was contacted by Timothy H****** who scheduled someone to come to inspect my roof and fix the problem on January 14th 2022. They sent Jose he repaired the roof and sealed the skylight. He took pictures of the interior. He said someone would call to schedule the interior repair. I couldn't verify his repair it looked to me like it was still leaking. I never got a call so I called Long Roof. They made an appointment for someone to come out. I took off work no one showed up. I called Long Roof and the Technician was stuck in Virginia on another project. I called to reschedule they said I missed my previous appointment which wasn't true. After being threatened for a no-show charge which I explained they were the ones who didn't show. I made another appointment and took off again. Long Roof sent another guy who didn't have a ladder that would reach my roof, but he who took pictures. He said someone would call. Again, no call. I called again to schedule a repair. I took off work again they sent Jose who took more interior pictures on 6/23/2022. He said would forward the pictures to the production team. No one called. I called the production team on 8/11/2022 they said someone would contact me. Today is 8/13/2022 and I haven't received any correspondence from Long Roof. I need my Roof and Interior repaired correctly.
  

  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Mr. *******,
  
  We apologize for the inconveniences you are facing with your roofing project. We do appreciate your patience in this matter. According to our records, we have been trying to get in contact with you to schedule your roofing repair appointment. Please give Alex a call back at your earliest convenience so that he can schedule the repair.
  
  Thank you,
  Long Home Products

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shower replacement on 4/28/2022. It was to remove our homes original shower down to the studs, and install new show basin, walls, ceiling piece, fixtures, and custom (80") glass shower doors. The projected timeline was 8-12 weeks from ordering to installation. The shower was installed on 6/27/22. However, the doors were delayed, and were to be installed by another team (**********************************************). My communications were primarily through Long Home. Eventually I was told the glass doors were in and would be installed by Long Home's regular or primary installer (Javier). I even talked to him and was assured he would personally do it, which he did with Carlos and completed the shower door installation on 7/16/22. Initially, from a visual standpoint, the doors and overall product looked great. However, the door installer noted when showing us his work that the right door may need to be nudged shut if it reopens. We had to wait 24 hours to use it, but ever since that first use -- the right door will NOT stay shut. The left door works perfectly. I contacted the installer and asked about the problem. He assured me it was "plumb" and installed properly, but it does NOT stay shut and slides open while showering. Upon closer examination I can see the left side has a metal shim to help its positioning on the track. However, the right has no margin of error, appears to be too high and not able to be lowered, thus the rolling back of the door. I do not know how it can be repaired without compromising the waterproof shower walls. The total purchase price was $16,000. It comes with a transferable lifetime warranty to replace any or all of it. I have reached out to the shower door installer and Long Home (by text and email by which they previously replied) but have not received any responses. I want what we paid for and for the basic function of a shower door to stay shut!
  

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Mr. *******,
  
  We do apologize for the frustrating experience you are facing with your door. According to our records, we have a service install scheduled on August 26th to inspect and repair the door. We look forward to addressing all concerns then and completing the project to your satisfaction. Your cooperation is greatly appreciated.
  
  Thank you,
  Long Home Products
  
  
  Consumer Response /* (3000, 7, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The 8/20 "inspect and repair" did not go well. I have communicated directly with Long Bath about it. Long Bath production was very responsive that same day and has scheduled for 8/26 a new shower door installer from another company (*************************************) to now inspect and repair. I will wait to see how the 8/26 repair goes before considering any response "acceptable."
  Meanwhile, Long Bath knows that I do not want *** Glass ever again. Attached is a video of the issue (right shower door sliding open) which was taken minutes after the 8/20 visit by the original installer (***) subcontracted via Long Bath. I sent the same video to Long Bath, which will be voiding the warranty with *** and reassigning it to *****. Again, I will wait to see how the repair goes on 8/26 before accepting any response.
  
  
  Business Response /* (4000, 11, 2022/08/30) */
  Mr. *******,
  
  We look forward to addressing all concerns during the door repair. Please let us know if you need anything additional from us after the repair.
  
  Best,
  Long Home Products
  
  
  Consumer Response /* (2000, 13, 2022/09/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  On 8/27, Long Bath sent a new shower door installer ("*********" with ***** ****). John extensively worked that day to disassemble, lower the right bracket by 5/16th, install missing parts and eventually reinstall and tirelessly adjust with our input -- so that the shower glass doors slide even better but most of all -- STAY SHUT! Equally important, Long Bath worked to reschedule the repair at the earliest availability and also voided the warranty with the previous glass company and now our warranty is with ***** *****. Although there are reasons to believe this was all preventable, and Long Bath sent a previous installer with purportedly some similar past poor installation issues -- my wife and I are now satisfied with the product and its installation; again, special thanks to ***** **** & ********, as well as Long Bath for eventually making this right. We also really thank the BBB for help getting Long Bath's attention and resolution.

• Initial Complaint

  Date:08/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We receive multiple (sometimes up to five) calls almost every day from Long Home Products, usually each call from a different number. We have blocked countless numbers yet we still receive multiple calls on a near daily basis. We have never done business with this company nor have we put our number on any list requesting their calls. We are not interested in any services from Long Home Products and will never do business with them. We ask that they stop calling.
  

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello Mr. *******,
  
  We do apologize for the numerous phone calls. We have completely removed your number from our database. Please do not hesitate to reach out if the phone calls persist.
  
  Thank you,
  Long Home Products
  
  
  Consumer Response /* (2000, 7, 2022/08/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I am satisfied with the response as long as the business abides by the agreement not to contact us.

• Initial Complaint

  Date:08/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enough already! 5-6 calls every day, The numbers are added to my call blocker, However they keep calling from a different number each time. This has been going on for more than 2 months!!! I have tried to answer the calls and and can hear talking in the background but I can never "talk" to anyone? I have NEVER contacted this company for any reason. I would like my number removed from their system and all copies of it destroyed so it cannot be sold or transferred for other uses.
  

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Mr. *******,
  
  Thank you for reaching out, and we apologize for the numerous phone calls. Your number has been completely removed from our system, and you will no longer be receiving phone calls from us. Please reach back out if the phone calls persist.
  
  Thank you,
  Long Home Products

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting 10-15 calls from Long Home daily and want them to stop.
  

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Ms. *****,
  
  Thank you for reaching out, and we apologize for the numerous phone calls. Your number has been removed from our database. Please reach back out if the phone calls still continue.
  
  Thank you,
  Long Home Products

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a replacement roof. I called Long Roofing Products. A salesman and another representative came to the home. They gave me a sales pitch about their program, their warranty, and quality customer service. They gave me a price. They made many promises. I asked for them in writing. I was told I would be able to read the contract after I digitally signed it ... but trust them. I insisted on seeing the contract. The salesman again pressured me to sign first and review later....after all I was a senior and could cancel the contract within 7 days.
  I insisted on seeing the contract to review before signing. I was told he would email it. I did receive the contract and reviewed it. It lacked many of the promises made orally by the salesman. Additionally it raised 23 questions that were not answered in the contract. I write an email to the salesman with my questions. I didn't get an answer. I called the two phone numbers on his business card. I emailed him. I finally got a received an email response saying I'm working on it and will get back with you shortly. It has been four days with no response. I have reached out to him again with no response.
  
  I called the company and spoke to customer service department who couldn't help and said they would call back after finding out who the salesman supervisor was. I have not received a return call. I called back with the same lack of action.
  

  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Mr. ********,
  
  We appreciate you reaching out. Our contracts and operations are written by a law firm to comply with MHIC guidelines. As you are not a current customer of ours and decided not to proceed further, we have determined this matter as closed.
  
  Regards,
  Long Home Products
  
  
  Consumer Response /* (3000, 7, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The practices of Long Home and Long Roofing to insist that potential clients sign a contract without benefit of being able to review such contract first, I believe to be inappropriate. The reaction to my concern was the statement you can cancel the contract later. This is a State requirement.
  
  The company does not return phone calls, or emails that request clarification.
  The company misrepresents themselves.
  Long Roofing does not appear to be in business 75 years as represented by staff. I wonder what the affiliation is with **********. According to ********** executive the two are independently owned and operated. Yet Long Roof advertises the two as one.
  
  
  Business Response /* (4000, 9, 2022/08/08) */
  Mr. ********,
  
  We abide by the federal right of rescission on all signed contracts. We are independently owned and operated from **********. We have been separate for a number of decades. Again, Long Home Products considers this matter as closed.
  
  Thank you,
  Long Home Products