Reviews
This profile includes reviews for Long Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 724 Customer Reviews
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Review fromFrances W
Date: 09/16/2022
5 starsFrances W
Date: 09/16/2022
Alexis L. was very helpful in scheduling my appointment so it was convenient for me.
Long Home
Date: 09/30/2022
This review makes our day, Frances!Review fromEdgar R
Date: 09/14/2022
5 starsEdgar R
Date: 09/14/2022
Cierra explained all the projects long can complete at my home . She was very knowledgeable and kind . And answered any questions I had . She even explained the warranties ! I hope to talk to her again soon !Long Home
Date: 09/19/2022
Mr. R******* thanks so much for this kind review left about Cierra! We are happy to hear she was knowledgable and responsive during your experience with her.
Thank you again and have a great day!
Long Home ProductsReview fromBryan R
Date: 09/12/2022
5 starsBryan R
Date: 09/12/2022
Long did and awesome job with my roof, skylights, and gutter. It was done quickly with exacting detail, and the labor is guaranteed as well as a 50 year warranty on the materials. The price was also competitive, so I'm happy I went with Long.Long Home
Date: 09/19/2022
Thank you, Bryan, for this awesome review! It makes our day to read that you had such a positive experience with us.
We hope you have a great day!
Long Home ProductsReview fromTracey R
Date: 09/09/2022
5 starsTracey R
Date: 09/09/2022
I met this lovely girl named Ciera last night at *** ! She was so sweet! My daughter liked her ********* keychain and Ciera gave it to her right away! I wanted to pay Ciera but she said no! It was so sweet. The line at *** was so long me and Ciera started talking about life and her job came up . She explained the different products sold and the wonderful warranty that comes with each product . I will be reaching out soon once we close on my new home so I can get some projects started and hopefully Cierra is my coordinator. GO LONG HOME ! Keep Ciera she is a GemLong Home
Date: 09/12/2022
Tracey- thank you so much for this kind review about Cierra! Cierra is such a light within this organization, and it makes our day to hear that she was the same way outside of work. Please reach out to us when you are ready to move forward with your next home improvement project!
Thank you,
Long Home ProductsReview fromMel M
Date: 09/09/2022
5 starsMel M
Date: 09/09/2022
Kendra did a great job very knowledgeable very personable and very happy with the outcomeLong Home
Date: 09/12/2022
Thanks for this kind review left about Kendra, Mel! Thank you for choosing Long Home Products as your next home improvement partner.
Long Home ProductsReview fromJohn O
Date: 08/30/2022
5 starsJohn O
Date: 08/30/2022
They did a great job and the PM was super handsome.Long Home
Date: 09/12/2022
Thank you, John for this kind review left about the Long team. Have a great day!
Long Home ProductsReview fromTanya L
Date: 08/25/2022
5 starsI called this evening to ask a few questions about a bath install before setting up a sales meeting for an estimate . I clicked the wrong option LOL and got Ms.Cierra on the line . LET ME TELL YOU . She explained the WHOLE Long process! From sales assisting with financing to explaining step by step of a standard bath install . I have never had such positive customer service in my 50+ years of being on this planet . Cierra shows me that Long's reputation is real and I can trust them with my most sacred place... My Home. I haven't made the decision yet if I'm ready for such a big commitment but Long will definitely hear from me once I commit ! Thanks again Cierra !Review fromDenise M
Date: 08/24/2022
5 starsRoofers worked diligently and efficiently for the whole day. The clean-up left my yard looking even neater than before they came. Mr. A***** checked in with me several times during the day to assess their progress and to inquire about my satisfaction with their work. Thanks - no more worrying about the roof!
Review fromPhilip L
Date: 08/23/2022
2 starsPhilip L
Date: 08/23/2022
I called Long Roofing with a request to get an estimate for 13 single family homes re-roofed in our association. I was told that all home owners would have to be home. I explained to the person on the phone that I was the Association President and the Board of Directors would be making the decision and not the home owners. After some go around they agreed and we had a date of August 19th at 10:00am to measure and estimate all 13 houses. I received a call on Wednesday August 17th confirming the appointment. Friday came and went and no one showed up nor did I ever get a call saying they were not coming. I put my time aside for them and then they treated me like that. Not good business practices!! PJLLong Home
Date: 08/26/2022
Hello Mr. L******,
Please accept our apologies for the frustration you faced with your appointment. We will be discussing this situation internally, but in the mean time please reach out to Jennifer, Senior Reputation Manager, jm******@longhp.com, if you would like to discuss your situation further.
Thank you,
Long Home ProductsReview fromDan M
Date: 08/20/2022
3 starsDan M
Date: 08/20/2022
The workers did great work and we are happy with the finished product, however we had to watch over them the entire job because they tried cutting corners. Thankfully we had a project manager we could contact and he made sure they re-did the work so it was done right. We were told we would be getting a 50 year warranty that would be transferable (which was a big selling point for us) but we have not received it yet.Long Home
Date: 08/26/2022
Dan,
Although it seems as if you are happy with the final product, we would like to discuss more in depth about your issues with the installation and warranty. Please reach out to Jennifer, Senior Reputation Manager, at jm******@longhp.com at your earliest convenience to discuss your situation.
Thank you,
Long Home Products
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