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Business Profile

New Car Dealers

DARCARS Ford of Lanham

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DARCARS Ford of Lanham's headquarters and its corporate-owned locations. To view all corporate locations, see

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DARCARS Ford of Lanham has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The correct amount for the Key-Fob was $189.95!00 am and 12:00 pm to unlock my vehicle. I called numerous times on 8/7/24 and 8/8/24 to speak with Mr. ***** or ****************** and was repeatedly told they were in meetings. I sent the owner (*****************************) an email explaining the problem at the time, and he never returned my email nor called. As a result, on 8/8/24 at approximately 5:15 pm I went the DARCARS and spoke with Mr. *****. I inquired about the status of my vehicle, and he was replied didnt ****** call you. I replied, no and then he said well he left you a VM. He advised the "Third Party," couldn't unlock my vehicle and the *** was damaged. Mr. ***** stated that the *** was probably going out anyway. My car was operational before taking it to their business to purchase a Key Fog and extra keys programmed. Also, that they were trying to locate a **** ***, but because my car was old, and a 2009 **** didn't have a ***, and didn't recommend getting an aftermarket ***. He explained on Monday (8/12) they would continue to find one.

      Customer Answer

      Date: 09/06/2024

      Business resolved my complaint.

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

      Business Response

      Date: 11/01/2023

      Our Service Director looked into the warranty specifications for this battery. 5/21/19 to 10/23/23 is 53 months. At 53 months the customer cost for the battery under warranty is $90.07 plus tax. We went ahead and refunded the difference between that $95.47 and the $275.02 ************** paid. The refund ($179.55) was applied to her credit card ending in ***** on 10/30/23. Thank you!

    • Initial Complaint

      Date:09/18/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ---------- Forwarded message ---------
      From: ******************* <************************>
      Date: Fri, Sep 22, 2023 at 3:14 PM
      Subject: BBB complaint number ********
      To: <[email protected]>

      Hello BBB serving Metro Washington DC & Eastern Pennsylvania,

      I just wanted to reach out about the complaint number in the subject line.  I went in person and received my refund despite the organization trying not to give me a refund despite contacting them via the phone and email numerous times.  Outside the unprofessional behavior that was displayed by their workers, I no longer require the BBB's assistance.  

      Though I am not sure what could be done for reviewing business practices, but I would warn individuals about doing business there. I understand dealerships may not always be upfront, but that organization lied to me about giving me my deposit back until I went in person and had them print a receipt.  I would be very cautious about doing business with them for residents of this area.

      *******************

      Business Response

      Date: 09/26/2023

      This guest received a refund earlier this month. He didn't pay the dealership; he put a deposit down with **** when he ordered his ******. He stopped by earlier this month and was refunded his $500 through the **** system. You may close. Thank you!

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved several recall notices to replace a fuse on my *** ******** EX.I took my car to Darcars Ford *** of Lanham in Seabrook maryland on june 7th 2023. While my car was there the service representative said that there was a recall to update the car *** computer with a AntiTheft update. The *** computer update failed and the car was rendered not drivable. They said the *** was on back order. Today is July18th and the part has not come in the dealership yet. They said they do no have loaner cars and I would not be reimbursed for my car rental until my car is repaired. So now I am paying for a car rental from June 12th until today July 18th. I need them to give me a car to drive because I need a car for work or reimburse me for car rental even though my car is not repaired yet. I have the Uber reciepts and the Enterprise car rental documents up to today

      Business Response

      Date: 09/27/2023

      The part in question is unfortunately back ordered; we are in contact with our *** rep and sent him
      the necessary information to expedite it. *** ********** has also reached out to ***. Everyone is working hard to get this resolved as soon as possible.

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:
      DARCARS’ response misses the point.  The company sold me a defective car.  It wasn’t my choice to return it as a lemon.  Ford corporate stopped working on it because it was a lost cause after 5,000 miles.  I was still giving it a chance.  DARCARS sold me a service package alongside the car that was not possible for me to use because of the defective car.  That money did not come back to me with the Ford corporate lemon process.  DARCARS has spent no resources on this service package and there is no reason besides greed why they cannot refund it.  



      Regards,



      ***** ******







       
      hould keep my money was DARCARS for their service plan they pushed on me and then couldn't honor because of the car's issues.

      Business Response

      Date: 09/27/2023

      Unfortunately, DARCARS Assurance is non-refundable and as the customer stated, the price of the vehicle was adjusted to compensate for the cost. 

      Business Response

      Date: 10/05/2023

      As *** ****** stated, the price of the vehicle was adjusted to compensate for the cost of the package, rendering it effectively free. We wish you safe travels. 

      Customer Answer

      Date: 10/07/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:


      No, it was not free because my car was a lemon and this money did not come back to me from Ford Corporate.  This money is effectively sheltered from the Lemon process.  Everyone else rightfully returned my money for this dangerously defective car that stranded us twice on the road - Ford Corporate and the State of Maryland for taxes.  Only DARCARS has decided to hold onto money I paid for this car for a service I was never able to use and for which DARCARS expended no resources.  



      Regards,



      ***** ******







       

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Evening or Good Morning depending on when you receive this: I have been trying to reach the Manager of the Service Department at Darcars Ford in Lanham, Maryland without any luck. I am having a problem with that since I had to keep my truck in the shop for almost two months and had to pay $8,422.80 for my Truck to be repaired without any complaints. The problem I am having is I just got my truck out for the second time, and it is still not able to turn without some stress. This problem was supposed to be taken care of when it was returned to the shop for three weeks at a cost of $2,322.80. Prior to having to bring it for the Right Front Outer Arm Control being broken on a 2020 Ford ********, this vehicle had no problems. Then it was the Motor Mounts. Okay, but there is still the vibration only not as bad when I am backing up or turning to the left. Vehicle: 20/Ford Truck/********/4DR 4WD XLT. vehicle ID. No. ***************** Can someone please give me a call? Thanks ******* ***** ###-###-####

      Business Response

      Date: 11/01/2022

      CRM Sherlene L******** followed up and was told by the customer that everything has been resolved 100%. Customer is happy with the results. Thanks Sherlene L*********

    DARCARS Ford of Lanham is NOT a BBB Accredited Business.

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